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December 2023 by Susan Lam
The staff is incredibly friendly. The staff and dentist exceeded my expectations and they listened to exactly what I wanted. They're honest and the most affordable by far. I am so glad I did not let the bad reviews deter me from coming to this dentist they couldn't be more than wrong.
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December 2023 by brandi morgan
Everyone in the building was nice. Made my visit comfortable and smooth. Dr.Cena even was accommodating when I had to leave due to another appointment. Appreciate the level of professionalism!!!
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December 2023 by anono nonymous
Everyone was so kind and helpful and thorough! Very nice dental assistant helped me remove my necklaces and put them back on after X-rays! Love this place!
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December 2023 by Shantell Tinsley
My daughter’s visit was amazing from the time we walked in the young lady that greeted us and got us check in she was awesome to the staff in the back by far one of the most helpful and respectful dentist I have ever been to
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December 2023 by primetime pokeamer cool video gamer
Was amazed with Aspen Dental. The tech explained everything to me as we were doing it. She picked up that I was nervous and talked with me which helped a lot. I’m really happy with my appointment today.
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December 2023 by Ryan Baca
I listened to the receptionist have a bad attitude and argue with a different patient while I waited to be called back. She was completely unhelpful to my request of asking for upfront prices as wellThe reason I ask for upfront prices is because my last experience with them they lost my trust by recommending a number of treatments that other dentists find unnecessary (and didn’t help). They told me a price, then later come back and sent me an additional bill. Not to mention pushing to sell me their electric toothbrush (even though I already had one). They just seem like money grubbing, unhappy people .They also make it very difficult to transfer health records when you decide to leave, that’s why other local dental offices complain about them.
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December 2023 by Sierra Dinsmore
If I could give zero stars I would. From someone who works in healthcare, I absolutely do NOT recommend this dentist to anyone. My sister just had surgery for her wisdom teeth. To say I am unimpressed is an understatement. I have had this surgery done, and so many others we have talked to have had this surgery done and have never had this experience. My sister was given a pill to take before her surgery and she was told she “wouldn’t feel a thing,” but she wouldn’t be asleep either. Anyone I have talked to has had an IV inserted and been asleep. If there was a bad reaction to this surgery, how would you have quickly helped her with no IV? She felt everything from the needles, to the pulling. She saw her teeth being removed, and she saw them beating on her teeth with an instrument that looks like a “hammer” she said. You don’t think that’s a little traumatizing? They didn’t give her any syringes to rinse her mouth out like most dentists do. They also did not give her any ice and told our mom to put ice in panty hose. Very inappropriate. Do you all not have the capacity to provide proper supplies for your patients? Shame on you all. You need to do better.
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December 2023 by peter hall
Absolutely NOT worth going to. I have a bad toothache and contacted them on the phone to see if I can have it pulled. I was told they could do it so I drove a long way to get to the place for my first exam ever with them. Ended up just giving me there free exam and that's it. Told me there billing person left early so they didn't know how much to charge me to extract my bad tooth so they couldn't do it. So essentially I drove a long way for absolutely nothing! I'm Still hurting and didn't get any help at all. I'm looking for another dentist who actually does dentistry. I WILL NEVER GO BACK THERE AGAIN AND RECOMMEND OTHERS DO THE SAME!
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December 2023 by Christina Louise
I cannot believe that I am saying this, but we actually had a good time going to the dentist. Emily at the front desk was incredibly compassionate and went above and beyond to help us work through insurance coverage issues. Every single staff that we encountered, while there was not only courteous and respectful, but friendly and cheerful, and made us feel very comfortable. The dentist that we saw told us everything he was going to do, before he did it, which was really awesome. Lastly, Justice, who helped us checked out, was very helpful and informative. She listened to our financial needs and assisted us with finding the right plan for us. I highly recommend this Aspen Dental location.
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October 2023 by Mia Smith
Just wanted to say how pleased I was with the customer service I received at Aspen Dental. From my first contact Emily was wonderful and pleasant. She gave instructions very clearly and let me know what to expect. Later when I came in to request medical records the office was packed and as she was consulting with medical staff from back. Still she managed to keep the office calm and pleasant while juggling and multitasking all our needs. Exceptional service--and she spoke Spanish!
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October 2023 by Jeremy Davis
Went to get my mouth checked to find out about a bump. Nothing was even said about the bump. Nothing was said about any antibiotics. Nothing was said to me except for the money that it was going to cost me. I’ll take my business elsewhere. People were cool, it’s just not for me. They had no way to help me in any way at all. They didn’t even clean my teeth and I get two free cleanings a year. Terrible. 1 Star because of the people, that’s it.
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October 2023 by Emily Yetzer
Needing a lot of dental work in order to get your best smile back is normally anxiety inducing at the very least! Aspen Dental eased every ounce of anxiety or apprehension that I may have had throughout the entire exam! They are professional, kind, and treat you as an individual, not just a number on a chart. Aspen Dental is definitely my go to from now on! Highly recommended to those who have dental anxiety!!
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September 2023 by Victor Roberts
Given my high anxiety/fear of the dentist, the new Dr here made me feel comfortable and eased my mind through out my procedure. He was very professional and also very quick! The dental assistant was also very nice and cool!
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September 2023 by Barbara Freeman
Best experience ever with a Dentist and his staff. Dr. Cena is wonderful and his staff are just like family. Such a sweet, caring and kind group. I can't say enough about this team in Waynesboro VA. If anyone needs to go to a dentist, I highly recommend Aspen Dental.
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September 2023 by B Brodeur
I tried to be a patient. I had the initial appointment. They told me I had the appointment time wrong when I arrived, but I showed them my email and texts (weird to have to do that). The appointment went good, dentist was very helpful. I left hearing I would get a call to schedule oral surgeon next. After not hearing back I call and the back end receptionist said I was called (nope), then it was they didn’t have my insurance info (incorrect) and when I showed up in person to see what happened, she tells they have the information, but it wasn’t used (hmm..). So there were some mistakes on their end to get a plan going and the experience with the clinic manager was terrible. The dentist I saw was great, the front desk scheduler Emily is very kind. The woman working back end processes is maybe over-worked and definitely irritable. I went back to give feedback about the experience being frustrating. She was not receptive so I confronted her about whether or not they had bandwidth for another patient. She told me I could go elsewhere, I said her attitude sucks, she asked me to leave. Seems like they’re making a lot of errors. While I was waiting to speak with her she was talking to someone on the phone about being accidentally double billed. Overall a waste of time unfortunately.
