The Home Depot in Waynesboro is a hardware store providing tools, appliances, outdoor furniture, and building materials. Some customers find the staff very helpful, noting the team went out of the way to assist with a delivery change and explained the entire process without making them feel like an inconvenience. The store is also appreciated for not being as busy as another nearby option, allowing for easier comparison shopping, especially for appliances. Prices on many items are considered better than competitors, with appliance prices and the appliance department staff noted as much better. The quality of lumber is also seen as superior. However, experiences with staff are described as hit or miss. Several reviews report difficulties getting assistance, with employees ignoring customers or being unhelpful at the service desk. The need for a shopping list linked to an account is suggested to improve the experience. While the store typically has everything needed, customer service can be inconsistent and sometimes perceived as childish.
This Home Depot is by far my favorite. The staff are always friendly and helpful. Joss who works in customer service is the best I have never had a bad experience and she is always able to help me with what I need. Overall this store is the best. Every department I have ever shopped in has kind knowledgeable staff ready... read full comment
May 2024
They had everything I needed. BUT, took me 3 trips to remember it all. Need a list linked to account so we can have the box stores store what we have on needs list.
April 2024
I like the depot since it's not as busy as L across the way. Plus since there is another option down the road it's great to comparison ship if you're looking at appliances and stuff.
