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November 2023 by Heather P.
Our car was towed to Idiehl and they had our car one solid month. In that time they claimed they looked at the car and could not figure out what was wrong and claimed they had a specialist coming to look at the car. Not one time in four weeks did this place contact us, we had to contact them on every occasion to get updates. They "claimed" the specialist didn't have very much time to look at the car, again NEVER contacting us we had to reach out to them. After four weeks with NOTHING no answers, no car fixed NOTHING we had our car towed to a different location. United had looked at the car and found the issues within 72 hours. Thankfully United is actually here to help. I would never recommend Idiehl.
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October 2023 by Sue
My family and I have been using Idiehl as our go-to mechanics for years and have always had great experiences. They are honest, professional, friendly, and great mechanics who do excellent work at fair, straight-forward prices. I have recommended them to many people over the years who have had similar experiences.However, recently, Mike went above and beyond the call of duty to help me with an emergency tire repair when I was in a pinch. I feel so blessed and thankful for this business and the integrity and high quality of service they offer to their customers.THANK YOU!!Service: Tires
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October 2023 by Leah O’Neal
I had a rather rough experience.So I took my mothers SUV in with an angry flashing check engine light for a diagnostic. It took them two days to get back to me and they informed me it was bad spark plugs and ignition coils. The fee for this would be $450 (parts were $250). Knowing that this was about a 15-30 min job, I declined and was going to do the work myself.I asked him to please park the vehicle outside and lock the key in the car for me to get it over the weekend. I had to do this because I got the call on a Friday after they were already closed.I went to pick up the car on Saturday morning and drive it home to fix it. About a mile or two away from the shop the car started making a bad rattling noise and completely shut off - while I was traveling 55mph on a highway. As you know this turns of power brakes and steering.I was able to steer the car into a gas station where I immediately opened the hood and saw that it was smoking.I pushed it into a spot and realized I would have to fix it right here - in the pouring rain. So I had to go get the parts and tools (that I didn't need because I had them at home already) and fix the car.The reason it caught fire?They had not screwed the spark plugs back in - so they were flopping around in the engine, arcing, and caused a fire that melted a coil and made me have to get a long pair of plyers and pry the charred pieces out of the engine.What should have been a 30 min job turned into 4 hours.I confronted them on the next Monday once they opened and got a half hearted apology for a situation that could have ended in a bad wreck and a major lawsuit. I was reimbursed for my $52 diagnostic fee but no offer to reimburse me for my time, the tool money I didn't need to spend, or anything else. And I had to request the diagnostic fee be refunded.Considering I stood in the rain for 4 hours fixing their VERY SERIOUS mistake, I expected a better apology than this from the owner.I will not be returning here for any reason.
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September 2023 by Preston Simpson
A good local tire an service company . Good good people . Very helpful and trustworthy business.
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August 2023 by Ric Guy
Informative, eager to help, timley repair, and trustworthy.I called this shop when I was stranded with a flat tire in the Shenendoah. All the other tire shops in the area including discount tire didn't have any options for my car, they would have to order them to come another day. Not only did this shop have correct sizes for my vehicle, they also called back and mentioned another set of tires they could pick up from another location. They gave me options. I could tell they were genuinely eager to help me get back on the road. They took their time to explain the difference between different rated performance tires. I got my car towed there and the place was pretty busy, yet they were able to take my car in and get new tires on for me in a timley manner. And let me tell you, I'm so happy with the new tires. My old tires must have been shot for a while...I can clearly feel the difference. The new tires enstile confidence in my turning and breaking. The car also drives straight as an arrow. Before I thought maybe the suspension or steering was off, but after the new tires got put on and balanced by IDiehl Tire the car feels like new. I'm honestly use to tire companies and mechanics being not so eager to help, I often have to push them to get the job done or it ends up taking forever. I also sometimes feel like they are trying to scheme me in some way... Not at all here. Super transparent and very trustworthy people. I wish you guys were in my area. I would highly recommend this shop to anyone in the area, and if I ever get stuck out in there agian, I know where to go. Real professionals. Oh yeah, and their waiting rooms, yes two big rooms, were very comfortable. Maybe after some 50k more miles I'll make the trip back for some new rubber!
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August 2023 by Michael Radocha
I had recently stopped by IDiehl Tire and Lube to inquire on replacement tires and other services for my 2019 Tundra. Upon arrival I was greeted by Lance who was/is a pleasure to deal with.Fast forward, I scheduled an appointment to upgrade suspension components, replace 4 tires and perform a front end alignment. The work was done in a timely manner and the work performed accompanied with the customer service exceeded my expectations! Highly recommend IDiehl Tire and Lube for whatever your auto needs! Thanks for GREAT service!
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August 2023 by Mark Updike
Had IDiehl fix my truck with new ball joints and brakes. The truck had no return steering when I picked it up. Took it back the next day and was told by owner they would not test drive it. Was told to drive it. It would loosen up. It got a lot worse. Had a different shop look at the ball joints and they were not installed properly at all. Cost me $800 to get it fixed again properly. Also took a new van to get an alignment. It still pulled to the right so took it back and was told they needed a special tool to do it. Took it to another shop in Draft. No special tool needed. They did it.
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July 2023 by ALLEN Clifton
ALWAYS A CLASS ACT BUSINESS. Go to Idiehl they will do everything they can to keep you on the road and earn your continued business.. Quality service always...
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June 2023 by David Bertolucci
These guys are super legit! Hands down best prices in the area. Drove over from cville. They've earned a loyal customer!
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June 2023 by Kevin
great place,awesome people ,Mike and Lance and the boys will get you fixed up
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April 2023 by Jay grizz (grizzly)
I love these guys I will not allow anyone to touch my truck besides them
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April 2023 by Jared Lowman
I have had the experience to talk with both the owner Mike and his son Lance and both are very friendly, helpful, and knowledgeable. I look forward to getting my tires installed on Friday and definitely recommend to anyone.
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April 2023 by Brad Applebee
Great service and well priced labor can't ask for better
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March 2023 by Kelly Alligood
The Lord blessed me to meet these guys today. I’m outta town with my family and I had a tire break a belt. Called them..I was in a bind and they were super nice and hooked me right up with a new tire while I waited. Very professional and I could tell they are in business to help people. Thanks again for helping me.
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March 2023 by jessica lawson
Mike has helped our entire family fix our broke car especially my son's car who had a whole bunch of problems and made his drivable again so I could have my car back lol thank you and your staff for all the hard work the Lawson family thank you ?
