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October 2023 by Lynn Uzzell
If honesty and integrity are important to you in a jeweler, avoid Lemons Jewelry.I took in my wedding band set to be resized, and after trying on their different ring gauges, we agreed on size 6¼. When the rings came back, however, they were tighter than I had experienced when trying on their ring gauge. I came back to the store after a week, and I first asked to try on their ring gauge again. The 6¼ ring gauge was definitely more comfortable than the rings that were returned to me. I then asked to see the size of my rings on their equipment.The lady behind the counter slid my engagement ring on their mandrel and tried to tell me that the bottom edge of the diamond setting showed the size of the ring: 6¼. That was the first red flag. It is obviously wrong to size a ring based on the bottom edge of the setting. I asked to see the mandrel, and I turned the ring around, showing that the band was hitting at exactly size 6. She asked what I wanted to do about it, and I said that I wanted it resized to the size we had agreed on and for which I had already paid.I left the rings in the store, and soon I received a call from the owner of the store. He claimed that the rings were the correct size, and he asked me to come back to the store so that he could prove it. When I arrived, he pulled out other mandrels that he possessed, and showed me that he had three that sized my ring at 6¼. The one that I had seen on my first visit was “new” and “inaccurate.”I told him that I would take these rings to two different Jewelers, and have them independently sized. If the other Jewelers confirmed what he was telling me, then I would do nothing and admit that he was right. But if they confirmed the first finding, then I would be writing about my experience. At this he got very irate, and suggested that other Jewelers might not have accurate equipment. He knew that his 3 mandrels were accurate, and even though he possessed another that was fully ¼ a size off, that was the inaccurate one.The first place I went to confirmed that both rings were size 6 (they tried both rings on two different mandrels). The second place I visited called it a “6-plus”—A little larger than a 6 but definitely not 6¼.Since Lemons Jewelers sent out the rings to be resized, they cannot be held personally responsible if the size was wrong when they were returned. But the size was wrong, and instead of making it right, they twice tried to deceive me into believing that there was no problem, and the difference in size was all in my head.If other customers are comfortable with this kind of experience, then by all means visit this store. Otherwise, let the buyer beware.
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October 2023 by Lynn U.
If honesty and integrity are important to you in a jeweler, avoid Lemons Jewelry. I took in my wedding band set to be resized, and after trying on their different ring gauges, we agreed on size 6¼. When the rings came back, however, they were tighter than I had experienced when trying on their ring gauge. I came back to the store after a week, and I first asked to try on their ring gauge again. The 6¼ ring gauge was definitely more comfortable than the rings that were returned to me. I then asked to see the size of my rings on their equipment. The lady behind the counter slid my engagement ring on their mandrel and tried to tell me that the bottom edge of the diamond setting showed the size of the ring: 6¼. That was the first red flag. It is obviously wrong to size a ring based on the bottom edge of the setting. I asked to see the mandrel, and I turned the ring around, showing that the band was hitting at exactly size 6. She asked what I wanted to do about it, and I said that I wanted it resized to the size we had agreed on and for which I had already paid. I left the rings in the store, and soon I received a call from the owner of the store. He claimed that the rings were the correct size, and he asked me to come back to the store so that he could prove it. When I arrived, he pulled out other mandrels that he possessed, and showed me that he had three that sized my ring at 6¼. The one that I had seen on my first visit was "new" and "inaccurate." I told him that I would take these rings to two different Jewelers, and have them independently sized. If the other Jewelers confirmed what he was telling me, then I would do nothing and admit that he was right. But if they confirmed the first finding, then I would be writing about my experience. At this he got very irate, and suggested that other Jewelers might not have accurate equipment. He knew that his 3 mandrels were accurate, and even though he possessed another that was fully ¼ a size off, that was the inaccurate one. The first place I went to confirmed that both rings were size 6 (they tried both rings on two different mandrels). The second place I visited called it a "6-plus"--A little larger than a 6 but definitely not 6¼. I took pictures of this sizing at both stores for documentation. Since Lemons Jewelers sent out the rings to be resized, they cannot be held personally responsible if the size was wrong when they were returned. But the size was wrong, and instead of making it right, they twice tried to deceive me into believing that there was no problem, and the difference in size was all in my head. If other customers are comfortable with this kind of experience, then by all means visit this store. Otherwise, let the buyer beware.
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March 2023 by Monica Quarles
We decided to get married pretty quickly. After stopping by Kay's we went to Lemon's where we quoted 1K lower than Kay's. Tammy was extremely personable and helpful. We ended up purchasing my rings, my husband's, two engraved watches, and one watch not engraved. Everything was done in 3 weeks, just in time for the big day. I love the look of the rings and the customer service. We will be back in the future for any jewelry needs.
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October 2022 by Kristy W.
Lemon's Jewelry has been a family tradition for us to purchase quality jewelry at decent prices. My goddaughter, best friend and I all decided to get our 2nd ear piercing on October 24th, it was close to end of their business hours and the gentlemen that took care of us, could not have been more gracious and patient as week decided on the jewelry and as well looked around at the rest of their pieces. Right now, it's seem they have a clearance on a great amount of things, I assume to place new items/pieces on the shelves. As always we will be returning to Lemon's!!
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August 2022 by Patricia Johnson
Herringbone chain for repair at the clasp. 4mm 14 k. My necklace came back light in weight much lighter. My necklace was smooth and silky and this necklace was so much lighter in weight and rough. You trust Mr. Lemon but I was so disappointed. Lemon. I have never had an experience like this.
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April 2022 by Angie Gilmer
Always a pleasant experience. Staff is very helpful and a pleasure to deal with. Have been going there for years and will continue.
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January 2022 by Michael Gagliardi
Changed watch battery and removed links for proper fitting within minutes for a very reasonable price. Very happy with the service.
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December 2021 by Howard Stockner
Thank you Mr. Lemons for being so nice to my Dad, Clayton Stockner. He enjoyed working with you and the rest of the team. He enjoyed what he did with clocks, watches, rings and whatever it was to do for people.Dad passed away October 16 2021 and he is sadly missed. I just found a watch you gave him for his 10 years of service. Thank you very much sir!
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December 2021 by William Sibert
Great service. Special ordered for me. Let me know as the process moved along. I was happy with the process.
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June 2021 by Debra Spencer
Wonderful! I always have them replace my watch battery when needed. An elderly friend needed batteries for 2 watches so I took them to Lemon's. The lady was very very sweet and took care of me promptly.
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May 2021 by Noah Greenberg
I’ve been into Lemon’s about three times over the past couple of days. Phillip helped me clean a few rings and get two of my old watches up and running. Phillip also assisted me with the sale of a new watch which I really like. Phillip was very patient even after coming back later in the day to ask questions about the watch and get another ring cleaned. I always appreciate the professional Atmosphere an excellent service at the shop! Thank you, Phillip and company!
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December 2020 by Mephoria Manson
Loved it! Everyone working there were great to deal with.
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July 2020 by MICHAEL CAMPBELL
Very nice gentleman there the day I bought my wife a necklace for our anniversary and wasnt high at all
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May 2020 by Brad Warren
awesome necklace I bought today! she loves it!
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February 2020 by Beth G
If I could rate this store a "0" I would! I took an opal ring in that I had purchased from them. It was an opal ring with diamonds along the side and one of the diamonds had fallen out. I made sure that the repair I wanted was written down correctly and left with my receipt. Two weeks later I had not heard anything so I called and was told the ring was not back yet. After another two weeks I called again to be told that the ring had been back for about three weeks! When I went in to get my ring my beautiful opal had been replaced with an opal with a huge black mark on the top and the diamond that I needed replaced WAS STILL NOT FIXED! The owner was unapologetic and wanted to charge me for the repair to which I refused stating that they had not repaired anything and switched out my opal. This place lives up to it's name....Lemons!!
