Atlantic Union Bank is a local financial institution that has been serving the community for many years. The bank has received mixed reviews from its customers. At the Rosser branch, a customer had an excellent experience with Branden Meyers, who provided friendly and helpful assistance with their credit card bill and business account. However, a customer at the Waynesboro branch had a dissatisfying encounter with the branch manager, who refused to address their concerns directly and instead communicated through a teller, leaving the customer feeling disregarded and undervalued. Despite this negative experience, other customers have expressed satisfaction with Atlantic Union Bank. A long-time customer praised the knowledgeable and helpful staff at the Lucy Lane, Waynesboro branch, while another customer, who was previously an employee, was very satisfied with the bank's services and lack of fees. Although the closure of the Stuarts Draft branch was disappointing, the Waynesboro branch, located just 7 miles away, has been described as having kind and knowledgeable tellers both in person and over the phone. Overall, Atlantic Union Bank's customer service seems to vary across its different branches, with some customers receiving excellent service and others feeling neglected. The bank's reach and convenience may be a factor in its customers' experiences.
Branden Meyers at the Rosser branch gave me excellent customer service when helping me with my credit card bill and my business account. He took his time to sort out my bills from the other bank and was friendly and eager to assist.
July 2024
My favorite bank!
I've been with them since they were Planters Bank and Trust so very long ago, with my personal account and 2 business accounts. The folks at the Lucy Lane, Waynesboro branch are the knowledgeable, helpful and easy to work with for basic personal and business banking.
May 2024
Been with them ever since they started out in this area located in Martin's Grocery Stores. I was an employee, so I was able to open up account w NO fees. Very Satisfied Overall. Very Disappointing when they closed Stuart'sDraft. Excellent Service ALL.