I have had personal loans through the bank and still have a checking account. They have some really nice tellers who can help with most things or refer you to someone else.
June 2023
When I called, I wasn't routed through a phone tree or put on hold for 5 minutes like another local bank. The service at this bank is outstanding. I set up a business account with Madison over the phone. I completed the paperwork with Mike M. Everyone was helpful and professional. This is top tier customer service.
March 2023
Great experience with this bank. The employees are super friendly and customer focused! We had to get a paper notorized and they did it for free even though we don't actually bank there! Great public service for a small town like west point!
Our bank was founded 90 years ago on the simple truth that if you pay attention to people and to the community, you can make a difference. To this day, we strive to serve customers, colleagues and communities by listening to their concerns, focusing on their needs and paying close attention to the details that can make them more successful.