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August 2023 by Karmyn Rose
Nina is the absolute best! Stephanie, Marvin, and Nina were all so kind. They definitely felt like family and made the car buying process easier. I love my new bronco sport!
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August 2023 by Dave Gaines III
I’ve been searching for months looking for this truck and found it out of state in Virginia I live in Ohio! Worked with Dannielle she picked me up from the airport and was amazing to deal with! Would definitely buy from here again!
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August 2023 by Nathan Tabor
Let’s see here. Got a solid care for a more than excellent price. Bought a 2018 ford explorer. Dannielle was very nice, letting me talk myself into purchasing the car. She also drive to Richmond to pick it up. Stephanie got an excellent trade in price for my ford escape. Solid experience. Their lobby music choice could use some work
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August 2023 by Mark Rennie
We are full time Rv'ers and are truck needed work and couldn't be moved. I called West Point Ford and explained what happened and they went out off their way to fit our truck in even though we didn't purchase the truck from them. They had are truck fixed in less than 36 hours. This allowed us to continue our journey with no delays. Everyone at the service department are very friendly and professional.I would recommend this dealership to anyone who needs service.Thank you West Point Ford. You have a great team.
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August 2023 by Robert Beran
From the moment I walked in, I was greeted very professionally, and with a smiling face. Even though I was there for something minor, the dealership made me feel like I was their most important customer. I highly recommend West Point Ford.
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August 2023 by Abigail Sorey
Definitely recommend West Point Ford- I have purchased multiple vehicles from here and have never left disappointed. Couldn’t be happier with the 2023 Ford Edge!
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July 2023 by Dustin Phillips
Not pleasant at all. Their version of customer service made us feel as though we were inconveniencing them by attempting to buy a car.They ran the numbers, told us on Friday one thing to get approved, on Saturday it was something else, over double the originally mentioned down payment. Didn't recommend anything other vehicle to us, didn't try at all to work with us. Cannot recommend this lot.
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July 2023 by James R. Simmons
I was very pleased with their honesty, communication and helpfulness through this whole transaction. They did not try to upcharge me for the scarcity of Mavericks and kept me informed through the whole 8 month order cycle. This is the fourth new car I have bought from the salesman Robbie Crowther and I trust him wholeheartedly to take good care of me. It was a very pleasant transaction overall!
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June 2023 by Vincent Slack
We had an outstanding experience with the great folks at West Point Ford. They made the process painless and we were out the door in our new Bronco in no time. Highly recommend West Point Ford.
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June 2023 by Brian Steadman
From the moment I inquired about an F-150 in transit I was kept informed and updated until it arrived on site. Everyone went the extra mile from internet sales, sales, and management, even sending videos of the trucks delivery. The sales process couldn’t have been easier.
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June 2023 by christopher Fowler
Staff was extremely friendly and accommodating. Process was smoothest I’ve ever encountered. Could not be happier with the experience as well as the vehicle. Great trade in value as well as new vehicle price.
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May 2023 by Jessica Jones
West Point Ford was extremely nice to work with. They were speedy, polite, efficient, and knowledgeable, they also made us feel very comfortable with our newest purchase. We will definatley be working with them again in the future for any of our vehicle needs!
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April 2023 by John LeClaire
My sales person was Stacey. He was very thorough, knowledgeable, personable, and most importantly to me when I’m looking to buy a new vehicle, very honest, patient, and transparent! He’s been following up with me to ensure everything is going all right and answering all my questions. I also absolutely love the new car that I purchased.
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April 2023 by Jimmy White
I had a great experience dealing with Stephanie, Marvin and Robbie, they got me in my 2023 bronco and out the door in about an hour, very nice people.only gave 4 stars because of the market adjustment on the bronco I feel that is not right, but I bought it anyway , highly recommend the dealership
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March 2023 by Jack Eley
Nina the salesperson was great!!! Positive, helpful, nice and not pushy at all. The Sales Manager was also great and not pushy. I bought the truck I wanted very quickly and I’m happy with my purchase. The only negative in my experience was the finance manager. He insinuated that since I carried such a “high note” that he couldn’t fathom why I wouldnt want the extended warranty on top of Fords Factory warranty which I assume is pretty comprehensive. I will be back for service work, but I’m not sure I will purchase another vehicle from this location.
