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March 2024 by M-The Unbreakable
Cathy is an amazing therapistShe addresses all my concerns and I am feeling amazingAmazing management as well, Miss Kari is very caring , she is a “detail “ individual with customers .Amazing service amazing energy. a very peaceful place to get a massage and a facial
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March 2024 by Jason Elliott
I was easily able to get in and loved it so much I signed up for the membership. Front desk was super helpful and the therapist walked me through the process to help identify my troubled areas and focused on those areas more. I’m looking forward to my next one. They also have a military discount for those that proudly serve our country. I will be recommending them to everyone I know.
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December 2023 by Olga Ojeda
Went online for a gift card, reasonably priced, great deep tissue messages.
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November 2023 by katherine hernandez
I absolutely LOVE coming here. I had a facial with Michelle; and she's the best esthetician I've ever had. I always feel so refreshed after having a facial, and I especially enjoy the glow that I get. Her flexibility is great, I'm glad I can always book with her. Choose Springfield for facials!! You won't regret it.
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November 2023 by Karen Reiley
Both my husband and I have gone to 2 different massage envy spas in the area. We've both left disappointed. The massage therapists seem like they're on the less skilled/experienced side. I would assume that some therapists are better than others, but we don't plan to return. IMO a good massage therapist senses the muscles and works with them. These therapists seemed to just do the job, regardless of how tight or loosened the muscles might be. We both left feeling like it wasn't worth the money.
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September 2023 by Amanda Pheeny
Everyone there was so kind and welcoming. ELLE is AMAZING! She helped with my chronic back pain and we had a great conversation. Would recommend massage for anyone especially with ELLE at the West Springfield location.
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July 2023 by Eva
I've had multiple last-minute cancellations at this location in the past couple months. This might be understandable except it's nearly impossible to book an appointment every month. You have to book 6 weeks-2 months in advance, only for it to cancelled at the very last minute. And instead of offering any sort of recompense or remediation for that, Massage Envy does nothing. It's unacceptable and unprofessional. I know others who have had a similar experience. Don't sign up for the membership; you may not be able to use the service for which you're paying.
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June 2023 by jessica casey
They're nearly impossible to schedule an appointment with, and of the few appointments I have been able to schedule over the past several months, a few of them have been canceled. I literally can't schedule as many Massages as i'm paying for with my membership.
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May 2023 by Daniel Quinn
The massage was very helpful for the pain I was experiencing from the numerous amounts of driving I do on a weekly basis. I felt my posture improve immediately and certain pains I was having in my back and legs were alleviated afterwards
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February 2023 by Jazmine Harrington
The facility is nice and very clean which is why I gave the 2 stars. my therapist although she said she had 10 years of experience seemed like she didn’t know what to do. She was doing gentle strokes for the majority of the time although I told her to apply heavier pressure on my neck and upper back. Whenever she came to a knot instead of working it out she would move over it or around it. I left there feeling the same as when I arrived which was a waste of my gift card.
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January 2023 by Katerina Petrov
Front desk is not helpful. I was looking for a upper body massage only and apparently this place only offers 60 and 90 min full body massages. The personal touch is completely missing!
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January 2023 by samer simeneh
Not what expected. I thought facial include acne extractions. I had one stubborn acne for more than one month under my skin so my main purpose of doing this facial was to get rid of that acne. When I asked the professional to extract that she said we don’t extract acne. I felt like I just did facial massage today which is not what I want. Now I am planning to visit another place just to get extraction of that one acne.
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December 2022 by Kamica Dunn
My mind, body, and soul needed a good relaxation so my BESTFRIEND signed me up for a massage. The moment I walked in the office I had a very relaxing experience, the young lady was very professional and thorough. My esthetician was Chase and he did an awesome job in soothing the tension in my body ! The massage was so good I almost feel asleep! I can’t wait for my another massage! Big up to Chase , he’s amazing and very professional, I’m very pleased with the service he offered!
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December 2022 by susan renna
Michelle, is the best. I always look forward to my visit and am never disappointed. I feel and look refreshed. My next appt. is already made and can't wait. Thank you Michelle and the staff at Massage Envy! Susan
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December 2022 by Ray Thom
My experience with my Massage Envy session with Jennifer was very relaxing. Her light touch made me so relaxed that I fell asleep once I got home. I didn’t wake up until the next morning. Best sleep for a while. Awesomeness!
