Truist

Most Recent Comments

• December 2023 by Andrew Tremel
  Seriously, who does software updates on their ATM during morning and evening rush hours? It happened at least a few times, most recently today. And there's no way I'm going in to spend 20 minutes for what should take 2. So I guess it's a special trip out there.
• July 2023 by Mahelet Tilaye
  Horrible bank and Branch leadership. Do not bank here!I attempted to redeem a new account offer online but their application was buggy and told me to make an appointment with a branch, red flag 1.I made a phone appointment with the branch but a branch rep never called me, red flag #2.I called the branch to find out what happened with my appointment, the branch manager apologized for the miss but said they don't handle account opening over the phone, I have to come in branch. I went to the branch and 40 mins later the branch manager tells me my offer can only be done online. I'm confused because the whole reason I'm here is because the application was buggy and I made an appointment to complete it. I demand she triple check, call someone and see if she can help. She calls someone and they tell her to build my profile, she tells them she did but she can't submit the app bc it's an online only offer. They give me a phone number to call and send me home, red flag #3.Then I call the number, rep say they can submit the app for me, go through the process of asking me all my info then they get the same bug I already told them about. They tell me oh sorry u have to go into the branch to resolve. I remind them I already went to the branch. She offers to call them to find out what happened. Red flag #4.Rep calls branch manager and finds out they never saved my profile. The whole reason I went in there. So I need to go back to them.Escalate to supervisor to report bug, told app bug was a known issue. If it was known why was everyone acting confused?!Final straw.If the branch manager is clueless and messing up account openings, imagine how under qualified everybody else.
• July 2023 by Luqman Ahmed
  Miss Nasrin was very rude and arrogant she give me hard time even though I have business account with Truist bank.
• March 2023 by Dawn Sheridan
  Must start banking at a different branch after 25 years. Cannot express all of the frustrations The manager, assistant manager and most tellers are worthless and flat out rude. If you enter the branch for assistance, you will be ignoredUpdate: went to the drive through yesterday. Sent my deposit through to the building. Then got no response from any teller after about 10 minutes. Had to go into the bank to get receipt-No explanation
• September 2022 by Venad
  I was entrusted to open a new business account and I saw that 3-4 people were waiting in the line, and only one middle-eastern or Indian guy, Amir, was helping all of the people one-by-one. The bank manager was also available at that time in her office, and I was expecting that she would come out to help all the people sitting and waiting in the line, but she stayed in her office. I did wait for 10-15 minutes, before deciding to go to a different bank to open the account, this was the worst experience that I have had in a bank. This was at the West Springfield branch.
• August 2022 by Dawud Ashraf
  Monica, the branch manager does not handle situations well at all and she treats her employees very poorly, considering they are the only reason i would ever think of going to this location.
• April 2022 by George
  Monica, the branch manager, made this experience SO painful. Just look at the other reviews. Somehow, she made grieving the loss of a loved one WORSE than before coming to this branch for "help". I implore you to go to any other Truist branch because you will surely waste your time here.
• April 2022 by Gregg Beecher
  A great example of why bank branches are closing.Workers are nice - manager would have to work harder just to be worthless.I went there Friday for them to notarize a document. The manager came out and told me the Notary wouldn't be there for a couple of hours, to come back. I asked while I was there could I get someone to straighten out my accounts?No. You will have wait a few weeks. With the merger everything is all messed up. ( I should have realized then she was of no value).So, came back 2 hours later. The poor notary was sitting there with two people & hold music on his phone. He came over and asked if he could help. I showed him the document."Hold on" He went and asked the manager if he could notarize legal documents."No".This was the same manager who told me to come back 2 hours later. He apologized and gave several helpful recommendations where I could get the documents notarized.She didn't even get up from her desk.
• April 2022 by J. Agudelo
  The employees are all super super nice, even the managers are nice, but this place functions like some sort of upsell, sales Centric place. Got to cash deposit? You can only deposit cash in another account if you have an account. Want to cash a check from somebody? They will make it as difficult as possible. Tremendously inconvenient policies in this bank, my girlfriend has an account here and I've wanted to open one but there's no way I'm going to go to this dumpster for the things I need.
• February 2022 by Chris P
  Terrible service, especially their merger into Truist. Avoid. Good bye BB&T. I will certainly miss you. The bank I inherited is a total 180° turn into the toilet bowl.
• January 2022 by Natasha K.
  Agree with all other one-star reviews here. (Why isn't zero an option?) My parents both recently died in an accident, so I've been on the phone with banks and investment companies for roughly 20 hours a week. EVERY company has treated me with patience and kindness EXCEPT the individual here. Do not interact with this bank or whoever the "customer service" rep is there, Rakesh. I immediately called corporate after to file a complaint, and will of course be moving all of their funds away from this bank after his despicable behavior.
• January 2022 by Allie L.
  Rakesh was the most rude and unprofessional "customer service representative" I have ever spoken to. My mother AND father-in-laws tragically passed without warning last month and we are finally starting to be able to collect information on the various accounts they had. We have ben calling to cancel credit cards and bank accounts and Suntrust has by far been the most inconsiderate and difficult to work with. I will never do my own personal banking with them nor would I recommend them to anyone. Just TERRIBLE!
• January 2022 by Nargess R
  I am so disgusted by the West Springfield branch Manager. I am a longtime customer of BB&T at Old Keene Mill Road which has now closed and transferred to 6216 Rolling Rd. I was happy with BB&T but ever since merging to this bank I am very disappointed about the unprofessional, rude Branch Manager who treats her customers with no respect or manners. She is literally yelling and belittling her staff in front of customers, and has no people skills. On two separate occasions after sitting in the lobby for a long time, I tried to send a wire for an emergency situation and she refused to help me and told me to go to another branch with no reason why even after I said it was an emergency and this second time I have wait this. I see other customers have written similar experiences with her and left have negative reviews about her that are accurate.I have since stopped going to this Branch and moved my large yield account to another bank. She needs massive training on customer service and management skills. I am shocked at her behavior and poor representation of the branch. As a business owner I know how important it is to treat your clients and staff with respect.
• December 2021 by Nargess R.
  I am so disgusted by the West Springfield branch Manager. I am a longtime customer of BB&T at Old Keene Mill Road which has now closed and transferred to 6216 Rolling Rd. I was happy with BB&T but ever since merging to this bank I am very disappointed about the unprofessional, rude Branch Manager who treats her customers with no respect or manners. She is literally yelling and belittling her staff in front of customers, and has no people skills. On two separate occasions after sitting in the lobby for a long time, I tried to send a wire for an emergency situation and she refused to help me and told me to go to another branch with no reason why even after I said it was an emergency and this second time I have wait this. I see other customers have written similar experiences with her and left have negative reviews about her that are accurate.I have since stopped going to this Branch and moved my large yield account to another bank. She needs massive training on customer service and management skills. I am shocked at her behavior and poor representation of the branch. As a business owner I know how important it is to treat your clients and staff with respect.
• November 2021 by Abling Aardvarkian
  As you can tell by the other reviews this place is a total scam. One of my accounts became dormant because I hadn't used it for a few years. They absolutely refused to let me view or re-activate the account as it was no longer tied to me (being deactivated). I'll say it again: They literally refused to let me view, access my money, or re-activate my bank account - even when I had the account id. Dear SunTrust execs, this is a lawsuit waiting to happen.I had to go to a different SunTrust location where after providing the account # the people there promptly helped me without any issues. So the problem is with this branch specifically - it needs to be shut down and everyone fired.DO NOT GO TO THIS SITE THEY WILL NOT HELP YOU - THEY WILL ILLEGALLY NOT GIVE YOU ACCESS OR ANY INFORMATION TO YOUR BANK ACCOUNT.