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February 2024 by Gloria Dobson
Polite
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February 2024 by Chris Hannah
Jenny and Justin are the best. Super smart, knowledgeable, helpful and friendly. We had a great experience!
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February 2024 by Bonnie Enderle
Jenny is amazing! She knows the products, and is the most effective multi-tasker I've ever seen. Never lost her cool helping several customers at once and everyone was happy!
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February 2024 by Alexis Tornquist
The whole staff is very friendly and knowledgeable. Andrea helped us and was GREAT! Our favorite AT&T store! The staff works well together as a team and they provide excellent customer service!
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January 2024 by Chikelu Augustina Nneka
Brandon Harris is a very competent and well knowledgeable staff. He is the only reason I’m still with AT $ A. He solves every problem with ease and happily.
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December 2023 by Mackenzie Saulsberry
Karen, Brandon, and Natasha were AMAZING. Their hospitality and professionalism was superb. I was in and out within twenty minutes and everything was hassle-free. They informed me of all the promotions and which one was the best value. Please come to this At&t for all your needs, you will be taken care of! Thank you so much Karen, Brandon, and Natasha!!
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December 2023 by msrere gray
I usually never go in stores because it’s always a hassle. However, this was nothing like that. If you are a AT&T customer and have not seen Brandon and all the other staff on Monticello ave in Williamsburg Va, you are doing yourself a disservice! The service was absolutely phenomenal. Everything I needed was done in one visit. He listened, and didn’t “push” purchases on me. I left feeling confident in knowing everything I left with was made in good conscience! Thank you Brandon for an awesome store experience!
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December 2023 by Marsha Lycan
WOW it's not often to receive such friendly, personal, and professional customer service these days....but this ATT store knocks it out of the park.Every time I am in a cell phone store I sympathize with the poor employees who are dealing with people from all different levels of understanding technology! Their job is probably exhausting and tedious, and their nerves must be frazzled every day. Even still, Karen & Brandon treat you like family and you feel like you are the only customer they have. They go absolutely above and beyond dealing with every single customer. They are fast and knowledgeable and if you don't have ATT in the 'Burg, you should switch just for the local service you will get.They are the type of people that will make me want to stop in and just say "hi" when I'm next door at Starbucks....or bring them coffee! ATT is lucky to have them as representatives for their company
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October 2023 by Carole Shaver
I cannot say enough for Brandon. He helped me several years ago and I remember how much time he spent and how he solved a difficult problem. This time he ran every diagnostic test he could to see why my IPad would not receive a signal at home but did so in the store. We subsequently discovered that a cell tower was not operating well but in the meantime I decided I needed a new IPad which he successfully set up for me. He is funny, fun and can multitask like a demon ……. Several customers at once with really complex issues. He is a treasure — make sure you keep him!
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October 2023 by Jim Holovach
Jenny provides the best customer service I ever had anywhere. She helped us understand the whole process of upgrading our phones, and how to use the them. We came back a few times with questions and she was quick to help us every time. She was such a nice person and a joy to do business with. Highly recommend her and Thank her very much.
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October 2023 by Ruth F.
Great service. People with knowledge and competence. I appreciated the help. Att can be complex and they were consistently helpful.
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October 2023 by Ben Suslavich
Karen was amazing! She is such an asset to your business. She is very knowledgeable, friendly and fun to spend time with. This is the best AT&T store I have ever been to. Thanks
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October 2023 by Mary S
We have been clients for years and always a positive interaction. Today we upgraded 3 phones on our plan and got excellent, professional and caring help through the process with Jenny in the Williamsburg store. She was attentive, very knowledgeable and made sure we were satisfied, a great employee!
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September 2023 by Rhonda Moore
Karen was absolutely wonderful! She is very knowledgeable and professional. She was helped me purchase 2 new devices and set them up! In addition, she was able to get all of my devices on a family plan.
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August 2023 by Pearline Jones
My experience with AT&T has been favorable. The representatives at the Williamsburg office are the best! They helped me resolve my issues in a professional and timely manner and made me aware of ways that I could save money that I did not know. My mobile bill was reduced to almost half of what I was told would be my monthly rate. Nothing but respect for those who really do care and show it.
