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December 2023 by Hailey J.
The nasty attitude lady who runs this place is gonna be the single hand reason this location closes down, the third time this month she refuses to make anything other than hot coffee or sweet tea. And that's after you sit at the drive thru sign for 10 minutes waiting for her to be ready to finish her conversation (that you can hear through the speaker). And she picks and chooses what she wants to make and god forbid she repeats herself bc you get hit with the "what I just said if you woulda listened was". Asked for a water and asked why she charged me $2.50 for water and 1.00 for pup cup for that water got hit with a "well I could be a real nasty person and charge you whatever I want." Shorter black lady with short hair and glasses. Always snarling saying rude things if you see her in person. Surprised she can be employed anywhere especially in a customer service setting. Won't be back!
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July 2022 by Stella A.
Ordered hash browns. Only got 5 pieces. Then my sister told me she heard them saying they ran out. If that's the case, the thing to do is let the customer know you don't have enough to make the order and ask "would you like something else?" I feel robbed.
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May 2021 by Raven B.
Dunkin' can be so hit or miss, but I got coffee last night after hours at the water park with my 2 and 4 year old (was definitely necessary)! AND they got my order correct. I appreciate the cashier giving the heads up on the best donuts are morning donuts when they're fresh, not at 8 pm.
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December 2019 by Kevin R.
Exceeded our expectations - YOU WILL BE PLEASED! Trust me! Let's take it from the top.....Hell yes! Let's just say -- we had the most memorable, fun, action-packed family centric Thanksgiving Destination vacation ever! We didn't want to leave! Where to start with this review.. Here we go...We planned a trip here about 9 months ago for the Thanksgiving Holiday. 5 kids under the age of 9, 6 adults...we heard mixed reviews all over the internet.. this location was convenient for all of us. We almost hit the ground. My family flew in from Tampa, Buffalo & Charlotte and we had high hopes of a fun, stress-free, resort style "vacation" - if ya will. And let's just say - WE WERE BLOWN AWAY! Just wow! We checked-in at about 1pm. We were greeted with a warm, friendly staff at the front desk! It was so quick and easy AND EFFICIENT! The line started to get long, but it moved quick. The staff was well presented and well groomed and they actually seemed to like their jobs. There are no rift-raft employees here! Very slight disappointments right off the bat... but it didn't ruin our experience or vacation whatsoever. Just a FYI here.. The resort let's you enter water park at 1pm, while you cannot get your room until 3pm. Sounds great right?! Welp, you have to buy lockers to lock your stuff up. How much could lockers be? Welp, the cheapest one was 15 dollars! And that is a daily rate, and it was very small! We got the large one and it was 20 dollars. You really only use the locker from 1-3pm... because you can check-in to your rooms at 3pm. No problem! Whatever. We go into the changing / rest rooms to throw on our suits and water shoes and its an open large open room to change in. Wait, what? Is this gym class or something? You want me and my family to get naked right here in front of strangers? That's gonna be a no for me, dawg. I'm sorry - with all the whackos in the word and perverts, the kids are NOT getting naked in an open room. Period. We took turns getting changed in the bathroom stalls (just 2 stalls - they were very clean). They had 4 LARGE slides... and they were awesome! And we were super pleased and shook! The Howling Tornado slide was INSANELY THRILLING! I don't think I've screamed and laughed that hard in a long, long time. That first DROP on the slide will have you skip a heart beat -- not for the faint of heart by any means. My 68 year old Mother rode it like a pro (and lost an earring, fyi! lol) I was shocked that my mom rode the slides with my nieces and nephews, but she did! The Howling Tornado slide has a raft that seats 2, 3 or 4 people, with a total weight limit of 700 lbs. The other slides were thrilling and fun as well!Canyon Run was another great one that sat up to 5 in a large tire type raft. But Howling Tornado really took the cake! It was the best for sure. 2 other slides were great as well. The best part is... the lines moved FAST! I don't think we waited longer than 8-10 minutes for any slide!! I was floored ! And this was Thanksgiving week ! They had a playhouse area with some kiddle slides and had water guns / buckets / jungle gym / cargo nets etc in that play area. There was a large pool for basketball! And a huge wave pool (waves weren't that large), a surfing area, a hot tub, and more baby water area as well! There was so much to do! Also - that lazy river was super chill and fun! 2 of the water slides that require you to carry tubes up actually exit into a holding pool with the ability to stay I. your tube and enter the lazy river for the lazy vacation feels! I mean really.. this was on point and strategically planned out. Very cool! They had a hot snack bar and also a fully stocked bar within the water area. We legit had beers / cocktails around noon (it's vacation o'clock, right?) and we enjoyed the fact that we didn't have to drive or haul anywhere for drinks! So fun! The snack bar was reasonably priced and the food looked DELISH!! People
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December 2019 by Ashley B.
We enjoyed our stay here. The pros: there was SO much for the kids to do- movies, crafts, bowling, ice cream, waterpark, etc. Its endless and full of other kids which is great. The staff is also incredibly friendly and helpful. The cons: Rooms are a quite dated. We were in a Grizzly Bear Suite and it was nice, but not for the price. The food is average at best, but since its mostly geared toward kids, thats expected. It is LOUD. Hard to sleep with paper thin walls and ceilings.. you can hear absolutely everything.
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November 2019 by Oscar S.
As I was checking in at the front desk 2 employees while in the process of checking me in was complaining about their pay. Granted this was at 9:30 at night, I still thought this was very unprofessional and not a good look. The food in this resort could use some attention the quality is highly lacking.
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November 2019 by Leo B.
Great Wolf is designed to keep a smile on kids faces, and keep the money flowing out of the parent's wallet. But before you run away, it may be worth it. The regular rooms (we've never been able to get a themed one, as they are booked) are pretty standard mid-tier hotel fair, and acceptable. Nothing amazing, but reasonably spacious and ours have been clean. The water park is the star, we've only come when the outdoor is closed but the indoor is quite nice. Not the best we've ever been to, but above average. Being able to walk from your hotel room right down to the water park and back sure is nice. The surprise star of the show was MagiQuest. Our daughter loved it. At first you look at the price and go, "can this be worth it?" Well, I think she got 3-4 hours of entertainment out of it each day. Beware if you follow your kids, my phone showed I walked 5 miles! In terms of $/hour of entertainment, it's actually a bargain. The "Paw Pass" is cleverly designed to take your kid to every "extra" that can be bought. It is a deal if you want to do them all, but it will also likely cost you more along the way. The arcade is over-priced compared to competitors, I would rate it the worst value. Bowling was ok. The 3D movie was ok. The spa has an over-the-top kids area if your girls are into such things. Food options on site are a dinner buffet (see separate review) which is reasonable, a pizza shop that was clearly popular but we didn't try, and snacks around the pool. One plus, they give you a wrist band that works your door, checking towels in and out, and allows you to buy snacks at the snack bar. It's waterproof, so you literally don't need to carry anything else with you to visit the water park. Pretty cool idea. Would I pay peak rates here? Probably not, they get high enough I don't think the fun per dollar is there. But going at less busy times? No, it's not cheap, but it's not that crazy expensive either, and your kids will love it. I would say this place is optimized for maybe 6-13 year olds, and has something to offer 4-16 year olds or so. Your kid will have a smile on their face when you leave.
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November 2019 by Jennifer G.
Do not get the breakfast package! It was overpriced for not good food. The coffee is awful. All coffee options are awful there. The pizza was good. If you can, get yourself a table or cabana. People will have zero issue stealing your chairs while you are in slides, but it was so nice having a base. It is NUTS from like 1-4. This is the time to take breaks. Go as it opens and the last two hours before it closes. Personally we didn't do Magic Quest, but we did story time, dance party, the morning show, and crafts. The kids liked them all. The bathrooms are gross. No one cleans those during the day, that's a super annoying aspect of this place.
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October 2019 by Sue M.
I am very shocked how horrible the guest service here is. Basically, they did not clean the suite at all while we were away the whole day. They only put two towels and shampoos, and that's it. They did not vacuum the floor or pick up dirty towels or replace bedsheets or anything. They did not even empty the garbage bins. I called the front desk and they say guests generally do not want their suite to be cleaned. Are you fking kidding me?!?! We're paying for 500 bucks and more for this horrible service?? We're not returning here or recommending anybody to stay here. Just horrible. By the way, microwave is not working here, either. Wow.
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October 2019 by Mimi T.
Nice place to bring your kids to let them burn off some energy. The good... front desk check in was great. Tricia was lovely. She told us all we needed to know and also informed us our room was ready. The room itself was nice, clean, and beds are comfy. Now comes the part where Great Wolf loses its luster. Person in front door was nice, but she just sits there to cut the extra length from kids tags. Towel lady had the worst attitude. Then you walk around and there are no chairs to be found. And we were not the only ones looking. There must have been at least 6 other families looking for seats. I understand too many chairs might not be good, but there was plenty of room for more and if you hold X amount of people there should be at least 95% chairs available. The lifeguards are mostly teens that seem like they'd rather be somewhere else. Out of the 10 or so we interacted with only 1 was friendly (the gentleman up at the very top family tube ride) Food options were ok and the snack bar right inside is good. Service was with a smile, food was served promptly and server was very polite. Great Wolf could be great if the lifeguards are a bit more friendly. The rides are all great and the facility itself is well kept. Oh and best bet is to get a room further down the hall away from elevator. Most times you can hear kids racing down the hall right before or after they wave their wands at the stations.
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October 2019 by Sarah B.
This review is two part as we have been twice now so I'll give you the good and bad... Good: 1st trip we came here first two years ago on our honeymoon and stayed almost a week. We had one of the best rooms in the place with a jacuzzi, a king bed, beautiful view, quiet room. Very nice well cleaned rooms and awesome customer service and staff! We purchased every meal and tried every restaurant and thing that they had to offer, we never even left the building to go to the car for 5 straight days. 2nd trip we came here last Sunday for our second anniversary for a quick getaway. We booked a king sized bed, it was nice enough, i'll touch on the downsides in a bit. We had clean towels, and enjoyed the water park upon arrival. We were able to check into our room around noon which was nice. We had dinner at the restraunt and later on ice cream and fudge. We played in the water park some more. Enjoyed the hot tub. One slide was closed for maintenance unfortunately. We woke up to the breakfast buffet which we enjoyed. It was busier than our first stay but still gor to do everything we wanted to Bad news: Upon checking in the front desk agent was very unpleasant, we had a few questions which she seemed annoyed at. We both walked to our room and commented to eachother her attitude was something to lack, especially for a vacation resort. Obviously the one slide being closed was a bummer. The ice cream shop employees also had a less than friendly customer service attitude. I work in customer service and always try to be friendly and smile and say hello, but neither of them smiled back or even gave a hint of friendliness. Our room was freezing and we had to turn the heat up to 76 which still kept the room quite cold. It had to be wrong, at our home we always keep the heat at a comfortable 70. We fi ally cranked the heat to 82 and eventually was warm enough we could go to sleep. Husband slept in sweatpants and long shirt due to the fact he was still cold, but I being in shorts and a tank top woke up to bites on my legs and arms, I eventually found one bug somewhere in the sheets, I didnt try to find more simply killed the one I found and gathered my stuff and we checked out...
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September 2019 by Katherine S.
We are not having a good time here. The light slide not working, so they took away the surfboard-looking things, so that there are less things to go down the slide on. Now everyone has to stand in line for a tube and watch selfish people just use them over and over again and hope someone has the decency to share and THEN stand in line again for the ride. Even walking, the floors are such that you can hear every footstep. Imagine the time we had trying to fall asleep when kids run up and down the hallways. The rooms themselves need upkeep. The majority of the disappointment of being here for my daughter's birthday is the terrible children here. The ones that run up and down hallways, screaming each other's name as they shove past other people. They shove in the Crooked Creek. They shove in line for the slides. They shove in the Family Hot Tub which they overrun without their parents. They are completely oblivious that there are other families trying to enjoy themselves and their caregivers are execrable beings, who come here to end their parental duties. I was thinking how I would pay extra if the lifeguards would had the ability to tell children off when they are being rude and misbehave. But then I thought, "Why do I have to pay for other people to parent these kids when I can just find somewhere else to go?" Nobody is willing to deal with these kids, be it employees or their own parents. Kids gave me lip when I merely pointed out the sign in the family hot tub that said they weren't supposed to be there without their parents. My kids and I just wanted a quiet and warm bit of time, but these kids were just treating it like another swimming pool. The way this place is going, they're just getting more and more misbehaved families that they have to deal with while the rest of us that ensure our kids have a good time without bothering other people just find somewhere else to go. We came here for a weekend to celebrate my daughter's birthday, but she is not having a great time having to listen to all the yelling and being shoved all the time. Nobody in our family wants to come back here. We're going to teach her how to make her own MagiQuest-like thing at home and we'll search for a better resort.
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September 2019 by Erin K.
We decided to stay at Great Wolf Lodge while we were visiting Colonial Williamsburg. The kids loved the water park. I did not swim but sat in the water park and the chlorine smell is not terribly overpowering which is really nice. You can buy a souvenir cup that has free refills for your entire stay and can be used again if you return or visit another location. Our room was roomy and very nice, especially for the discounted price per night we paid. The beds are very comfortable. The noise from the hallway and other levels was not bad and we slept throughout each night without issue. I definitely recommend adding the Wolf Wakeup Breakfast to your reservation (it just be added in advance of your stay). The breakfast buffet is great. The food was the best hotel breakfast food I have ever had (my comparison is the Drury, Ritz-Carlton, Marriott, and Hilton brands). There is a nice variety and everything was fresh. Plus, there is an omelette station available as well. The resort is not new so there is some wear but not so much that it is a distraction. There is a refundable hold placed on your card ($100 per night), but I have never stayed at a location that did not place some additional hold for extra charges or possible damages so it was not a surprise. If our school group decides to do this next year, we will definitely visit again.
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August 2019 by Catherine S.
Not impressed for the price we paid. We paid $450 after tax and fees for one night, with military discount, and no food or extras, just the room for 6 people. Our sheets were nasty. Blood, pee stains, and hair on them. Called and made them change the sheets. Kids did enjoy the water park. Our oldest who is 13, I didn't enjoy as much as the younger ones though. I imagined more things to do there for the price and quality of the room. You can tell the remodel they did, was fast and mostly painted on top of old stuff. Not quality work by any means.
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July 2019 by April Justine M.
I've been to Great Wolf Lodge (this location, specifically) 4 times, total. This time around, it was for my son's 3rd birthday! I had just as much fun as I did all the other times I went. What really made me enjoy my time was seeing my son happy. The waterpark was fun, it's definitely suitable for all age groups. Having a toddler, I wish there was a bigger area with more activities for him at the waterpark. There were two baby slides, a post that dumps water, and little sprinklers. But he was getting bored in that one little area. The suite - not entirely my favorite. We reserved the premium suite 'Grizzly Bear Suite'. As soon as we got into the room, it felt very damp. The temperature was adjusted to the lowest temp, but still felt very hot. The room my husband and I stayed in was extremely loud. The air coming out was right by our bed and we could barely hear each other talk. The toilets would clog up every now and then. It was just not the most comfortable stay we've had. The nice thing about this place is that there are plenty of activities to do for the entire family. There's a spa, an ice cream parlor, a pizza place, the waterpark, a little bowling alley, a movie theater, and an arcade. Unfortunately, we were only able to do the arcade. It was very entertaining with a ton of games, but it was just too expensive. We paid $25 for a game card, and was only able to play half the amount I would have been able to play at a normal arcade. Overall, if you're looking for somewhere to take the whole family, or just the kids to get some good bonding time - just make sure to bring some extra money because it's pricey, lol.