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August 2021 by Kris Kananowitz Matthews
The quality and customer service are superb! I bought a couch and chairs for our new home last fall. They are lovely and comfortable. The sofa was a floor model, so delivery was quick. The chairs were custom made, so I knew there would be a longer timetable. They were delivered within the promised time period and we LOVE them. (The delivery people are extremely professional, and if there is a delay they truly feel badly.)
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December 2019 by Tina Williams
It’s a beautiful Carolina Furniture Christmas at our house. Thank you Joe for helping us select this beautiful rug, chair, and ottoman! Can’t wait to welcome our guests in our cozy little living room.
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November 2019 by Sue H.
I wasn't going to write a review but I see that some underneath unfair so I'm going to give my experience. Normally lately people don't write reviews unless their upset with something. First the one underneath about the truck is ridiculous. I would like to ask how hoity do you have to be to worry about the truck looking worn. I ask her did your furniture get delivered and were the people courteous and furniture arrived in time and without damage? Then should get full stars. That's a RIDICULOUS reason to give someone one star. Trying to ruin a business over that! Anyway my experience: I went there because all standard diningroom sets were about 4-5 inches too wide for my smaller diningroom. I couldn't find anyone to custom make me or have anything smaller in stock. I was asked if I needed help and I said well I like this table but it's way too big and you have nothing as does nobody except the Amish place ... and that's mega bucks. I was dressed in jeans, am older, not dressed well and was treated very nicely (which brings me to the other review about nobody helping her). I know many more people do NOT want to be approached for help. So the stores lately are "less pressuring". People want it both ways! Her wanting to be helped and people on her in the review below means if they go back to that, others be not wanting to go into that store in fear of pressure. So the solution is simple. ASK FOR HELP. You have mouth use it. If the person you find tells you no, then come write a yelp review. I'm thankful I wasn't accosted when I first went in. They let me walk around saw as I was ready to leave me looking at the table again, then the woman asked if I needed help at the right time. She then explained I can get a custom anything practically there, they have books... and showed me books. where I can pick out leg style, different chairs and shows me the sizes... They went through about three books to find something that would work. And to the other reviews, I can't attest to delivery issues. But I can attest the furniture prices there are a little higher, but their furniture they carry - well those brands are higher quality so that's why. If you want cheaper quality go to other stores ... you know the ones. The ones on TV that have the biggest sale of a lifetime every week
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March 2019 by Pat Wesolowski
We have purchased several pieces of furniture from the Shops and have been very happy with everything. If you are looking for quality furniture at great prices, don't hesitate to shop here. We had an issue with something and they took care of it right away. Great service from the sales staff to delivery.
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December 2018 by Nathan H.
I find it outrageous that such a large and expensive furniture store thinks it's acceptable to drive around town and pull up to someone's home to deliver in some cases $10,000 plus dollars of furniture in this abused eye sore of a delivery truck! This is indicative of the way the business is ran overall. Stay far far away. There are so many other places to buy furniture!!!
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October 2018 by Mike S Moore
We went there to look around after seeing a advertisement on tv for the store. We fell in love with several pieces. After looking at different beds we decided on this one. The prices are great for the product you are getting. The service and delivery people are great too! Everybody greets you with a smile.
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October 2018 by Paula Burley
Joseph and Kirk are both wildly knowledgeable, have great taste and customize ideas with the people and space in mind. Trust them with your rooms!
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July 2018 by Amanda Witten
Awful, just awful! We ordered a sectional with a 50% deposit in MARCH. It is still not here yet, nor do they have a date that we will be getting it. We really needed to have it by the end of June because we had out of town company coming, and it obviously was not ready as promised. My husband and I are over waiting for this couch, and yet we cannot get our money back. They are keeping our deposit, claiming that the couch has already been built, yet we can't get our couch because they don't have the fabric that we ordered. Um, okay. I don't believe that a manufacturer would build a couch without the fabric, so GIVE US OUR MONEY BACK. If you like to spend thousands of dollars on furniture that may take a year or more to get to you, definitely go here!
