-
October 2023 by Erin Larson
Sara Hite does an amazing job! She knows her job and is very good at it. Her customer service skills are on point and because of her, our financial service needs are always met in an accurate and timely manner. She is a keeper!
-
August 2023 by Brent Woodhouse
I can't trust their bank manager, Sarah, so I'll move my money back to a bank I can trust .After getting charged $200 in fees, the bank manager said it was my fault for not checking my account daily and would meet me halfway and credit me half back. Talking with employees from other branches, this was a lie, as most would have credited me back it all. My assumption is she was trying to teach me a lesson, even while claiming the bank does not try to make money from fees.Never in my 25 years of banking have I ever experienced this before at any other bank, even at BofA...Find a credit union or a bigger bank that'll treat you fairly and honestly.
-
June 2023 by Hannah Sanner
My car got hit in their parking lot. The very nice manager called the police for me and helped me review the bank's camera footage. I don't even belong to this bank and they were so incredibly kind and nice.
-
November 2022 by Amy Bundy
I always receive friendly and fast service here.
-
September 2021 by Helen Panags
I love this bank! Everyone is so friendly and helpful. They really care about their customers and go the extra mile to assist. I go to the branch on John Tyler and they never disappoint!
-
April 2021 by Karen K.
The team at this branch consistently offers up the best in customer service simply by treating each customer with genuine kindness and respect. Tonya Lewis was the first branch member I encountered years ago upon first setting foot inside and she set the standard for customer service immediately. It was hands down one of the best bank transactions I've been a part of because she was so genuine and warm in her interactions. And she has delivered that same high level experience every day since. My first experience with Hunter Hickman was actually at the Lafayette branch but the standard he set that day was equal to Tonya's and he also has consistently offered that same level of service every day since(needless to say i was overjoyed to see him at Five Forks). Tonya and Hunter are not just tellers in a bank window, they are professionals and friends. Thank you to Tonya, Hunter, and all my favs at Five Forks! #foreverbankfamily
