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March 2024 by Jo Case
Not really sure why they have a register when they don’t want to use it. I waited in line at the register because the lines for the kiosks were very long and when I got to the front I was asked if I was paying cash or card. When I said card she said oh use the kiosk and I asked her if I had to because there were still lines to the kiosks and I had just waited in line for the register where she had helped the people in front of me. She said “well you don’t have to” and then walked away implying that I’d have to if I expected to get food. So I walked out and went to Wawa up the street. I don’t expect much service because it’s fast food, but I thought having someone be able to take my order and my money wouldn’t be too much to expect.
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February 2024 by Chris Koontz
Came here today for some dinner takeout. They were busy and the screen said between a 7-10 minute wait. I ordered at the counter and the lady was very helpful and kind. I got a chicken sandwich, chocolate shake and nuggets. About 3 minutes after ordering I got my shake which is normal. Then I waited another 17 minutes, yes 20 minutes total to get my food. By the time I got my food my shake was already almost completely gone. When I got it in the first place it was already not very thick so by the time I got my food, 17 minutes later it of course was melted chocolate milk. I took the food home and it was good, bacon was crispy, nuggets weren’t very crispy but overall was alright. I asked for extra sauce for everything and didn’t get it which is fine but annoying. Overall the biggest issue is waiting 20 minutes for fast food. The screen said an average wait time for 7-10 minutes the whole time I was waiting. Overall not worth the wait in my opinion and I should’ve made something at home. But again the workers are still very nice and do a great job there.
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February 2024 by Sheray Patillo, Juris Doctor
This chick fil a experience was definitely unique. It is located on/near the campus of the College of William and Mary in Williamsburg, VA. It seems to always have a line (perhaps students can redeem meal plans here?) We stopped on our way out of town around dinner time and there were upwards to 25 people inside waiting. The line moved quickly and efficiently as if they were used to the crowd. The workers were friendly. The menu is slightly limited and the prices are higher, as most campus fast food chains are and the food was “mid” but it did what it needed to do lol Overall we were pleased.Parking: There aren’t many spaces out front but most of the patrons were walking so they were all open!
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February 2024 by K Thom
Service was perfect as usual, but something is going on with the nuggets. They are usually one of my top two favorite things , but the last two times I got them they taste like rubber. It's almost like the meat is not real chicken like it used to be. Very disappointing, and may have definitely increased prices. I may have to find somewhere else to go soon because if the chicken sandwich starts tasting like that I won't be going to Chick-fil-A as much as I used to.
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December 2023 by Kelly Morales
Very attentive and kind FOH. Food was fast and fresh.
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October 2023 by eric savage
First time in the area and enjoyed the ride to get to Chick-fil-A. The service was fast and my order was correct. The food was good as expected.
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October 2023 by Nick T
I would like to thank and commend Rasheeda** for helping me out a few minutes ago… my mother-in-law needed something to drink and she went above and beyond to help me when the place was slammed.
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September 2023 by XO Luche
I was just bragging on how it doesn't ever take long and this was the day they took their time. And there wasn't a lot of cars in the lot either. But the food was good. Just a little slow this day.
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September 2023 by Dwain Cur
This is not a Chick-fil-A franchise restaurant, but a campus food vendor with the Chick-fil-A name that cannot accept mobile app orders, rewards, or coupons.
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August 2023 by Tiaira C
Great service, very clean, fresh food and manager was so nice!
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August 2023 by Kim Thebarge
Many helpful members. Huge order and they got it right!
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July 2023 by Kevin Che
Great location and employees here work hard and are super nice and professional. Wish more fast food restaurants had employees like them. There's a nice amount of tables inside and outside here and parking behind the building is free in addition to free street parking.
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July 2023 by John F
I am a signature member, I have been to countless Chick-fil-A’s from Georgia to Virginia. This location in Williamsburg is quite possibly the worst Chick-fil-A by far I have ever visited. Where to start. We were handed multiple mini bags of food instead of putting it in a large grocery bag. Much of the condiments that we requested we left out. Two of our 12 count grilled nuggets entrées. We left out to top it all off when I called to let them know it goes to a message that their voice mail is full and this site has no leader ship and no accountability. I hope somebody that is in charge reads this and makes the necessary improvements. I never thought I would have to write a review such as this for Chick-fil-A.
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June 2023 by eric j
What a fantastic place in a picturesque location.Awesome service: really friendly and welcoming-The food is fresh and made to order.The store is clean -Absolute wonderful place to eat outside…chairs, tables, and umbrellas too!Good price point too-
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June 2023 by Sherry Laforet
Lana & Lynn. You were wonderful! Great ladies, we were friends before I left. Thank you for serving us.
