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January 2024 by John smith
Staff is extremely rude! And prices are absolutely insane.
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November 2023 by Gary Dop
They will not allow you to try on clothes (They say you can, but they provide no dressing room) and you cannot return something that you buy. So you're out the money on anything that doesn't fit because of the no return policy. When asked about the policy, the lady behind the counter said, "This is a America."
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October 2023 by No Name
I saw something that I wanted to purchase but figured I couldn’t because it was blocked off, I looked up, saw this sign, followed instructions, asked an associate for help, then was told things behind are not for sale, to which I pointed out the sign, the lady read “not for sale”. I was a bit confused because I wondered if I had read the sign wrong so I looked at it embarrassed but I didn’t, it does say things are available. “Furniture items behind yellow chain are for sale. Please ask an associate for help.” She asked someone else who was back there stating Antoinette isn’t here, the person in the back responded things aren’t for sale behind the line. Which is okay, but to avoid awkwardnees, the sign should probably be updated.
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October 2023 by Cryst'l Scheer
You have to be super careful with pricing at this location. Right now they have items like plastic saving units and foot lockers that they have priced the same as the brand new options at Home Depot and Walmart. This is definitely the MO for this location and hopefully their poor management doesn't reflect on all the other CHKD locations. For example, the Newport News location prices their used items accordingly and don't try and take advantage of people.
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August 2023 by Dennis
Table on the floor didn’t have a price so I walked it to the front counter. Nearby customer stated she asked the manager for the price and she stated $80.Same manager or whoever comes up and tells me it’s $100. This is poor business practice. This person needs serious training. 1:41PM on 08/02.Also, I frequent CHKD often enough to know protocol. Makes me second guess returning to this particular one.
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June 2023 by St O
Some good finds but some things are just ridiculously priced! I can buy this same pot brand new elsewhere at a cheaper price. What a joke!
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April 2023 by Troy Farren
When we were visiting Williamsburg we stopped by this thrift store. Things were well organized and fair prices. They are even better on Tuesdays with 25% off everything.
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February 2023 by John Fleming
The selection here is pretty good, a little bit bigger than our local thrift stores but not quite as large as say a Goodwill. I found a few things here and there that are worth buying. It's definitely worth taking a look if you're down here.
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February 2023 by Robert Garrett
Very disappointed in the merchandise offered, which was vastly overpriced and in poor quality compared to other thrift stores I've visited. I don't plan to return
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January 2023 by Trish Y
I always find something here. The staff is very nice. The prices are good.
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January 2023 by Donna Navarrete
Little bit of everything including furniture. The selection was good but a few things were a little high but Tuesday is 25% off of everything for everyone so that helps. Spent over $100 getting essentials to set up a house.
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January 2023 by Katie Anne Brochu
Disappointed in this place lately. I love thrift stores. You really never know what treasures you will find. They’re especially great when they’re part of a church or other community serving organization. Chkd has been a favorite of mine but recently I have been feeling disappointed by them. I know, my measly opinion doesn’t matter but I felt it should be said. The prices of things have been getting increasingly higher. Most notably a wheelchair priced at $69.99. I realize in the scheme of things that’s not a terrible price but the item was donated to them. I was in the store last week and was overcharged by more than $10 and did not notice until I returned home (the employee inadvertently keyed in $13.98 instead of $3.98). And today I was in and found the perfect bag for my daughter. I was so excited because I have been looking for a bag since Christmas without success. I promptly sent pictures to my sister telling her I had found the perfect bag to crikcut on and found an adorable bow/earmuff in the tote full of random hats/gloves/etc. there was no tag on the earmuffs but I figured they had a set price for the things in the tote. Well, when I made it to the register there was also no price tag on the bag so they would not sell either item to me. I have never had that happen, It’s quite often I come across something without a tag and they’ve always just picked a fair price for what similar things go for. But to deny selling something? Basically they’re saying they don’t trust their customers who ironically are the very people who are donating the items they’re refusing to sell to them. Needless to say, I am disappointed for not having been able to buy the bag and for the state of our society.
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December 2022 by Debi Rohrbaugh
Pretty average thrift store. Prices trending upward, not quite as high as Goodwill yet. Variety of items but not well kept. The store actually closed an hour earlier than usual the day I visited.
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December 2022 by Bernard Jackson
Staff was extremely rude! I came to drop off some things and I was told all my items could not be taken before he even looked at the items. The manager was rude also.
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October 2022 by Scott Hackenburg
Decent thrift store. Lots of clothes for grown woman and men and toddlers. However not many clothes for young boys around 10 years old or so. Kinda seems like there just isn't much offered for kids in general.