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November 2023 by Paul Gallo
Pros:Staff on site are super nice.Facility seems clean, access gates maintained.Prices were reasonable.Cons:Insurance is mandatory but doesn't cover common damage. Half my items were ruined with mold damage, even after I paid extra for a climate controlled space. Company refused insurance claim.I believe this is common among storage spaces and the insurance fees are just a way to upcharge without providing a real service. Bottom line is pack your items in heavy duty sealed containers, take extra precautions, don't put anything valuable or sentimental in a unit and hope for the best .
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November 2023 by Sonya Winstead
I walked into your smart cube storage unit place today on the 143 Highway in Williamsburg. I wasn’t for sure if I really want to buy I met Ms Sheron , with her friendly smile, and her soft tone sold me one. I truly think her so much. She’s such an asset to your company., miss you my new what I want. I want it with the right price I don’t have to say nothing. All I did was just sign my name. Some companies need a person like Mr. Ron to be demonstrated to then place to let people know how will you please post to work at your company. Please just don’t let this be a writing to the public. Also that show that you guys gave her something for her great asset to your company so that she wouldn’t mind or anybody with my coming to be cousin before you are I want to be employee for you? Please show me show on your gratitude and giving her reward of something to let her know that you guys really appreciate her and thank you Sonia winstead I am now one of your customers.
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November 2023 by Tom Hokaj
The space was presented by your representative very well and was very professional on the phone!
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November 2023 by Gordon Angles
Agent was very professional in setting up the account
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October 2023 by Melissa Warren
I wish I could remember the lady’s name who helped me. I’ve never met her.. but talking to her made me feel like I KNEW her! She made me so comfortable with the process.. was patient with me.. had a very real answer for every question I asked. She was laid back and chill but professional none the less. I’ve never had storage before but I know for a fact if I need it again after this time.. I’ll be back! The unit itself is.. well.. it’s a damn unit.. it’s dry big empty and has a light fixture.. (big plus) but the personnel is what made the whole thing worthwhile. I appreciate her being so kind. Thank you.. lady from the Bronx! You’re the face of the company in my book.
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September 2023 by mike simon
Super simple, it doesn't get any easier that this to rent a space.
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September 2023 by Danielle Hatton
Super clean facility! Super nice staff and professional!
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September 2023 by john hatton
Very friendly and helpful. Storage is clean.
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June 2023 by Italing1rl
After only being there for a couple months they increased the price $72!!!!! I wish we were told this before renting our unit. Careful signing up here.
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May 2023 by Melinda B
the customer service agent was extremely helpful
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April 2023 by Andrew Hawley
We have a storage unit and an RV space at this location. The prices are really good and the staff is great.
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December 2022 by Francis Colberg
Excellent service and storage facility. Very clean and well kept.
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November 2022 by Yolanda Bingham
The Manger on duty I think his name was Meshack I could be spelling it incorrectly. He was so friendly, and knowledgeable about the information that I needed to know. Also, ladies he is not bad on the eyes if you know what I mean.
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November 2022 by Kyara Shaw
The customer service was nothing short of amazing. He made sure all my questions were addressed, very polite and patient.
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October 2022 by Coriander Crane
So much about my experience has met or exceeded my expectations.The application was easy to follow, and contact free check-in went really smoothly. They have a good variety of sizes to choose from. Online billing is so convenient that I don't even remember what I clicked, it just autopays every month with two courtesy email notifications at the right intervals. The moving cart is easy to handle and has been reliable for hauling my things. Staff was friendly and offered tips as I moved in. Other renters have been very pleasant to interact with. The instructions for entering your door code are posted and easy to follow. Pest control is decent, and the summer air conditioning will blow you away! (pun intended)One caveat: Don't try to take shortcuts comparison shopping like I did. Call and get all the info, even if you have to call a lot of places. I wanted to find a place with a low monthly rate. This place popped up. But the rate they quoted was $20 under their normal one because of a first month discount. Fair enough I suppose, but then I found out that they had another discount that made the first month completely free...which makes me think the entire purpose of the other one was only to draw people in with a seemingly lower rate. And at that point it's hard to be upset because they've technically given you more than they advertised.Again, I'm glad I picked this place, and I won't ding a star, but the trick definitely left me with a less positive feeling than I could have had.
