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October 2023 by Steve L.
This pharmacy is the worst pharmacy I have ever used. The staff is so unfriendly and uncaring. They don't answer the phone, I have tried refilling prescriptions online, which only work sometimes. If you have a choice to use a different pharmacy, I would advise using another pharmacy.
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October 2023 by Richmond D.
The staff at CVS, Kenansville, NC is excellent. They are always so helpful. The building interior is bright and clean. Shelves are well stocked. The exterior of the building needs lots of work: landscaping, updating facade, security lighting, parking lot resurfacing/marking and sign attention. I go there several times a month, and by far the employees are their greatest asset.
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October 2023 by Richafrd H.
My prescription insurance requires I use CVS. I would rate CVS in Norge, VA as a MINUS 4. Unfortunately, a ONE is as low as they go. I was told not to call -in refills, but use their "APP". At least 3 out of 4 of my last refills took more than 7 days to refill - several they were unable to fill; no phone call, no text, no email - apparently they just threw it on the floor and ignored it. Today, I waited 6 days for a refill: "Come back in about 2 hours, maybe we will have it ready.". What about the second scrpt??? "Oh, we had trouble with that one. Maybe we can expidite it for later in the day." (I could SEE 11 bottles, yes eleven), of the medication on the shelf right behind the clerk.)My insurance 'open enrollment' just came in, I can change to Harris-Teeter!!! Yeah!!
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June 2023 by Taija W.
I hate dealing with this pharmacy but it is the only one close to my home. The people are not friendly, will have you standing in line and won't even acknowledge you. I know they are busy but they could acknowledge your presence. Very short when going the drive through, line backed up always and they could care less.
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May 2023 by Lori Carter
awful. Prescriptions are never ready. And they don't answer the phone
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May 2023 by Kady D.
Everything below is still true today. I dread going each month. They never make it easy. There's always an issue and if you try to call and be proactive, it's 10x worse. I've even had the head pharmacist purposely hang up on me. I hate my insurance only works with CVS!
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May 2023 by Joe R.
New customer and have been treated with indifference and rudeness. A critical prescription was on backorder. I was told to get another pharmacy! The ratings for this pharmacy seem to be deserved.
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August 2021 by Kim-Jeff M.
Do you like to wait in line and get the runaround when getting your prescriptions filled? If so, you will love this place. I always have to wait so long. It doesn't matter what time you go...you will have to wait. Want to give them a call, forget about it. Just put the phone on speaker and continue with whatever you are doing...it's going to be a while. They are too busy to provide good service. I don't even want to give them one star...they don't deserve that credit. Want to just go through the drive through. Pack a lunch, this takes even longer. Disappointing to say the least.
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May 2021 by Marsha Mauck Farris
The pharmacy is awesome ..nice people and no waiting around to get your prescription...highly recommended!
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April 2021 by Angel J.
This is the absolute worst pharmacy I've ever been to! They are rude every time I go, SO FREAKING SLOW, and don't allow regular prescriptions to be picked up in both lanes - even though it CLEARLY says you can go in either for regular prescriptions! When there is no one in the Covid testing line, they will still make you go all the way around and get into the back of the other line. Such a joke. Did I mention how SLOW they are?!
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February 2021 by Sade M.
Would give the pharmacy NO stars but that's not a option. I pull up to the window where it clearly says both lanes are available and because she has to print a discount label she says I need to "get out of the line and go back around and get BACK in another line". She says bc she has covid testing to do (no1 was even behind me to get tested). Like my time and needs were less important bc I wasn't getting a covid test. I even took pictures (from the other lane I was told to get back in to show no1 was in the lane that clearly says full service BOTH lanes. Total joke of a pharmacy.)
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February 2020 by Rose Williamson
This is ABSOLUTELY the worst place ever to get your prescription....the never have it the first or second time you go....ever!!!!!Do not use this place
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November 2019 by Teresa Glenn
The drive through line is a joke, you will be waiting 20 min before even being waited on. They will fill prescriptions that have been deactivated 3 times!
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December 2018 by Ashley L.
I have been a customer of CVS for many years. 6 months ago we moved to Virginia and began using this pharmacy. I've encountered 1 courteous technician, a few floating pharmacists are kind but that's where that location takes a turn for the worse. Everyone else has such a terrible attitude and lacks very basic customer service skills. Today was 3rd time the pharmacist, Omar, has laughed at me while refusing to fill a medication that hasn't been changed in several years and has been filled at CVS exclusively. "He doesn't feel comfortable," was his excuse. He told me I can wait on the Pharmacy Manager, Melissa, to fill my prescriptions tomorrow or he can call my doctor but it's Sunday. Then laughed at me. (HE has filled this medication before.) The last time he refused to fill a medication it was for an antibiotic. My physician's office mistakenly called in 7 days worth instead of 10. They caught it and called to correct the mistake. He would only process the 7 days even after confirming that they had received an update from my physician. He told me flat out that it was MY FAULT! It doesn't seem like it would matter except my insurance would only pay for it once and I was going to have to pay cash for the remaining 3 days worth. Doing so would cost me 5x the amount of our copayment. It took several days but I was able to get 10 days worth filled after multiple trips and calls to the pharmacy. I've asked for the General Managers contact information on multiple occasions. They will not pass my information to him/her or provide contact information upon request.
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December 2018 by Marilyn M.
Service needs a lot of improvement. Attitude adjustment needed in pharmacy. I spend too much time waiting in consultation line only to get a snippy sarcastic response from the tech.
