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October 2023 by Elena Mikirticheva
I hope these guys will do our Tesla Model 3 asap and keep my 5 stars review!
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August 2023 by Mary Grogan
Took my car to get the window trim replaced as the sun had cracked it. I was quoted a price of $50 for labor for 30 minutes. When I took my car to Ebby's from the time I gave my keys to the lady who was handling to the time someone came back and gave me the keys, at most it was 10 minutes. This means I was charged $50 for a job that took less than 10 minutes. As my husband had the same job done on his car it would appear he was overcharged as well. My husband was told it would take half a day so he got a rental car so he could go to work. Given that the job is easy and quick why was he told this. He could have gone to the store and waited for a few minutes, then gone to work and saved not only the rental fee but the excessive labor fee. While I appreciate that the job was done quickly, I would have appreciated a more accurate labor cost.
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July 2023 by Yastany Alomar
They did an excellent job on my vehicle it’s looks like new out of the dealership!! Super shiny and clean!! They are very professionals.
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June 2023 by Gary Wamsher
Owned car for two days and whack a deer in Virginia, 5 hours from home. Less than a month to repair and had great communication the entire time, updates, texts and emails, or a friendly phone call.Top knotch business. Repairs look great and I'm more than satisfied
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June 2023 by Louise Schrader
As others have said, Ebby's is the #1 Auto Body repair shop in the area. Every aspect of what they do is quality and professional. Good management and good employes often seem like a thing of the past, but not here. A particular thank you to Kelly for how she does her job....thanks.
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June 2023 by Boscomac
Best repair shop in the area by far! Had some grill and splash shield work done. There was a long wait time due to their demand numbers, but worth the wait!
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June 2023 by Curtis Ward
They did a quick repair of a door ding on my new Tesla and worked with the other persons insurance to cover the expenses. I would use them again.Service: Body & Trim
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May 2023 by Alyce J.
I just picked up my vehicle from the new location in Hampton and I can't express how great everyone was. The insurance/badly repair process isn't fun for anyone and ebby's staff was responsive, communicative and thorough. My truck looks good as new! Thank you!
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May 2023 by R Roberts
There is a reason that Ebby's has 5-star ratings - customer service with a capital C! I had an incident with my car caused by a third-party. They were able to squeeze me in to have the work done since I was going to be traveling. The cost estimate was very reasonable. The team in reception are always friendly and welcoming. Kudos/shout out to Chaz who managed the whole process. I can easily recommend Ebby's. You can't go wrong. R RobertsService: Body & Trim
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May 2023 by Daniel Chon
Chaz and team worked on my Tesla. The wait time at the shops in Richmond were way too long when I called around and they weren't as accommodating. When I called Ebby's, the staff were friendly and nice from the beginning which made me feel like the car was going to be in good hands. Even though they had a line of Tesla's in front of me, they still told me to bring it in once the parts arrived and they would order the extra parts and sort it out with the adjuster, etc. Chaz' communication was on point and he called me weekly to give me updates on where it's at in the process. The whole process took 2.5 months but it was worth it. Like I mentioned before, the communication and updates were timely and on point. Hopefully, I do not have to come back to Ebby's in the future but if my car needs it, I will definitely use them again.Services: Tires
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March 2023 by Hannah Winesett
Amazing people! We had a pretty bad accident and they did everything they could to help us get our car back as soon as possible. They did an incredible job communicating with us the entire time they had our car.
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January 2023 by Lauren Middaugh
Excellent service. Kelly was super helpful and the staff is very nice. They went above and beyond to make sure I received the best! Thank you guys!Services: Painting
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December 2022 by Jose Molina
I took my car early before 8am I was second on line gave My name an key to person in desk she said they call me but before I left I noticed that all the other people that came behind me where taking Care of before me I thought first come first serve very disappointed how I was taking care of first
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November 2022 by Jon Welters
Experience was awesome, work was done right the first time. The cost is a bit high however it seems you do get what you pay for.
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September 2022 by judi johnston
Have worked with them off and on through the years. My insurance uses them.They are professional all the way. So thankful there are still businesses with such integrity .ithrough the Years. They are the only ones my insurance regersService: Body & Trim
