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April 2023 by Jerry Nelson
Incredibly pleased with my girlfriend and I’s decision to live here. Amenities are better than any apartment I’ve ever been in and the space is amazing. I put in a request for maintenance at 9pm last night and José came in to repair my kitchen sink drain at 9am. He was prompt and friendly. I would highly recommend anyone looking for an apartment look here.
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March 2023 by KevBot Prime
My wife, son, and I have been living here happily for 3 years now and we have loved nearly every second. Luxury apartments, quiet area, a great office and a maintenance team that get the job done! Shirae has been AWESOME!!! The maintenance team, including Joe, Jose, and the supervisor Jonathan, all know what they are doing and have been prompt, efficient, and quick to fix whatever needs work done on it. I hope that if you are considering moving here, you check it out, this place is the best we've ever had it!
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March 2023 by Madeline Dort
I have lived at Elan Apartments since July of 2021 - as a student at the College of William & Mary - and my experience has been wonderful. The facilities are really great - the gym and the pool are both clean and modern. Additionally, the service team has been very attentive and helpful. Specifically, Jonathan is friendly and efficient in fixing elements of the apartment! The community is also pet friendly which is awesome as well. Do look into renting here - you will not regret it!
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March 2023 by Google user
I have lived at Elan Apartments since July of 2021 - as a student at the College of William \\u0026 Mary - and my experience has been wonderful. The facilities are really great - the gym and the pool are both clean and modern. Additionally, the service team has been very attentive and helpful. Specifically, Jonathan is friendly and efficient in fixing elements of the apartment! The community is also pet friendly which is awesome as well. Do look into renting here - you will not regret it!
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February 2023 by Gabe Gasporra
I would like to address the warm reception received at Elan Williamsburg, the usual responsibility of management is to collect payment, screen applicants, and be the link to fix issues. Elan Williamsburg management goes above and beyond by hosting welcome nights, celebrating various events. Each event is fulling furnished in the clubhouse and very welcoming. Elan Williamsburg feels like home.
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December 2022 by Mirasol D
Very satisfied with Jonathan, he came to replace the filter for the heat and A/C unit. He noticed we do not have the black garbage can so, he went and got one for us. He explained to just put our garbage bag in the black garbage can, place outside our door and they will come and dispose it for us. As a mom of 3 kids, living on the 3rd floor, this is so helpful. He was courteous, quick in doing his task like checking the fire alarms in the apartment.
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December 2022 by Shanda Williams
I lived here for a year and I am about to move in a couple of weeks. As for the apartment, amenities and area, it is definitely 5star. I do wish they had an elevator especially for people like me with health conditions. The parking is definitely an issue out here. They charge for every little thing so be ready to pay extra in your rent and on move out.I’m definitely going to be livid about the final cost. The paper they send out has you paying for any little thing including painting the walls. I’m prior military. Stayed all over the world and this is the first time I’m being charged for painting . Isn’t that something they’re supposed to do already before a new tenant comes??? DO NOT MOVE HERE IF YOU CSNT AFFORD THE EXTRAS! ITS RIDICULOUS!!!My rating comes from an issue with the downstairs neighbor and management telling my business to this person. After that issue, I became extremely uncomfortable and put in my notice to move immediately. Management is lucky I haven’t confronted them in person. I’d rather take the professional route. I keep to myself and I don’t bother anyone so for an issue that could have been handled neighborly to escalate is absurd to me and definitely unprofessional on management’s behalf. I’m happy I don’t have long to deal with it. Between the issues with management, the neighbor and the cost to living out here definitely motivated me to by a house soon.
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December 2022 by Laura Feldman
Lived here until I found a home last year and moved out in Oct. ; went into office made sure I paid last bill ; specifically asked if this was it and gave my forwarding address (they had my phone # and email) and I just got call from a collection group that I owed $508 dollars for cleaning and water and sewer. The place definitely is not well organized and nickel and dimes you for everything, besides having large dogs repeatedly off leash when I was there. Not happy
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December 2022 by Deanna Saddem
Great place to live, centrally located to everything you can think of. Great fitness center, very nice clubouse with WiFi. Staff are very responsive and respectful. The women in the office go out of their way to make their tenants stay comfortable and enjoyable. They have many fun social activities throughout the year. They even have an Amazon hub package conciege. Maintenance orders are promptly remedied. I highly recommend Elan Williamsburg appartments
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December 2022 by Kimmie k
Jonathan is good humble man .He checked my apartment fire alam systems ,Air filter,ect this morning before I left home .I see him hard working run in to all individual apartments.He has very energetic and passion about what he doing with good smile .thanks for the service for all .
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December 2022 by Reid Peters
Jose and Johnathan installed a new microwave in less time than it takes to heat up your morning coffee. Best in the business
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October 2022 by Suzanne Berthier
We rented here. you may not get same model you see .could be inverted which can make it difficult to place large furniture where you expected .Agents are friendly and helpful . It's quiet,up style, quality.
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September 2022 by Jennifer Godfrey
I am extremely satisfied with my experience with Elan Williamsburg! I am a travel nurse so this apartment is my home away from home, and I could not be more pleased! It felt like it was brand new moving in- absolutely immaculate! The pool is fabulous and the property is so peaceful and clean! Love it!!
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June 2022 by Kisha Hill
This place is a rip off!!The apartment complex offered a lease lock,meaning take an extra 30 dollars a month to waive deposit then after move out, I'm charged an extra 255.67 four months later!!Talking about utilities owed ,carpet cleaning and oven cleaning.Meanwhile the carpet was stained when I moved in,my utilitieswere billed with rent monthly.Now you state the utility bill statements are 2 months behind. They have gotten an extra 30 dollars a month for 14 months!!Greystar say the lease lock don't cover anything but rent.So basically they got free money.A straight rip off,don't go to this place to live!!
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May 2022 by Ashali Chimata
I used to really enjoy living at Elan. However, since mid-March, the fire alarm has went off around 10 times at odd hours of the night/early morning. It is incredibly disruptive, and management initially blamed it on some technical issues and sent apology emails. However, I have not received even those apology emails and explanations the past 3 times. And as this is going on, Elan is attempting to significantly increase our rent. They have never even offered any sort of rent discount to affected tenants. For how much we pay in rent, we should not be woken up several times with fire alarms. Even after the alarm turns off after 20-30mins, the fire trucks are directly outside my unit creating continued noise. We have been incredibly patient while they figure out what the issue is, but it’s just gotten to a ridiculous point.Update: I had already sent emails to the leasing office and only received a copy and paste reply from a mass community-wide email that was sent earlier in the morning. So then I called the office like the reply below told me to do. And the response/attitude from the leasing agent was basically “I just work here.” She gave me an email for a GreyStar corporate person who never responded.
