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November 2024 by MBC
Bait and switch just like all the others have said below. Started at 64 a month, then within 3 months went to 128. After 1 year it ballooned to 160 with a forced insurance rate going up to 190 a month even though I have my own insurance that covers storage spaces. Also, The lady employee with grey hair is the worst. Rude, and clearly indifferent to the constant rent raises. The cherry on top was that every time I would attempt to empty my space she would just show up and just begin to dust near
My unit and just be an obstacle until I finished emptying my unit. This was daily for one week until I moved out completely. Shes such a creep filled with malice. Within that 1 year, the storage facility was plagued with gate issues, no lights, no a/c and took months to fix. This was my first and only experience with a rental company and will be the last with this company for sure.
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November 2024 by Silvia Perdomo
Gavin and Merrimac location supervisor were very helpful and made this happen in such an easygoing manner! Thank you both
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November 2024 by Thomas Parker
Great facility!
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November 2024 by Dee Mac
I give it one star because management went up on the storage rent 3 times within less than 1 year. I rented a 10x25 storage unit for $197 on Sept 18, 2023. On Jan 18, 2024, the price increased to $292. Then on June 18, 2024 the price increased again to $338. Within 1 year the price increased from $197-$338. I questioned management about the increases and they said something about they were going by the market rate. I asked them not to go up anymore because it was absolutely ridiculous and too much money. They should have rented the unit for the original price initially and not increase the price every 4-5 months. I move out on November 22, 2024 and was told they would prorate my rent for November 18-21. I'll let you know if they stick to their word.
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October 2024 by Jennifer Cuthbert
Awsome service!!
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October 2024 by Michelle Paul
Teddy was amazing !! Such a big help
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October 2024 by Jonathan Kamara
Office was clean and organized. They really made me special and happy to rent a space for my Belongings. I would highly recommend Extra space to everyone.
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October 2024 by Shelly DeHart
Gavin was super helpful in setting up and sending me the contact to get the unit started. Very nice, professional and friendly attitude.
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September 2024 by Cassandra Lugo
Everyone is very friendly and helpful! ?
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September 2024 by Michael Rugnetta
Wonderfully helpful staff!
Nice, clean, and accessible facility.
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August 2024 by D Nord
I had the same experience with the pricing tactics. Our rate went up over 60% after just the first 3 months. It’s a nice facility for sure but the price increases (which according to the corporate rep, you can’t control other than by paying in advance) are nuts. The rep blamed it on corporate algorithms that set the price. At least they give you some time to move your stuff out before the new much higher rates take effect.
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August 2024 by William Grutta
Teddy was very knowledgeable and helpful. Showed us a great unit. It was a pleasure dealing with her.
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August 2024 by Frog Moth
Wow! Amazing facility, super clean, very nice to me. Will come back!
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August 2024 by Gavin O'Connor
Amazing service and very clean
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August 2024 by Bellebee1124
Teddi was very friendly and helpful with getting my unit moved to a smaller unit. She handled it quickly while still taking the time to explain all my options.
