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March 2024 by Anne Iris
Guy told us yesterday that he was going to charge us $2.50 dollars less if we left some copies with them, so they did the binding and returned to us the next day. Today, we go in, and they charge us $2.50 additionally, supposedly an "FS surcharge." (That he didn't mention yesterday). It's not about being able to pay or not the $2.50. It's about manipulation, lies, and taking advantage of your customers. We don't appreciate it.
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March 2024 by Justin Chamberlain
The system won’t let you talk to anyone in the store and then hung up on me.
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February 2024 by Ryan McKenney
I cannot say enough good things about Chelsea. She was very courteous over the phone and helped me with a rush order. Thank you Chelsea!
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August 2023 by Lala G
Let me begin with the store managers were awesome! There is an associate that works there by the name of Phil and his attitude/demeanor towards me was utterly disgusting. I am not sure if his issue was my race (I am a Black Woman) but what I can share with you is that he did not greet me upon me entering the store nor did he acknowledge me. He only stated, “one of the managers will get to you.” He was sure to greet and speak to everyone else that entered that wasn’t black and even went as far as telling me to step aside because one of the managers would get to me just so that he could ring someone else up behind me.
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August 2023 by Nique G
Let me begin with the store managers were awesome! There is an associate that works there by the name of Phil and his attitude/demeanor towards me was utterly disgusting. I am not sure if his issue was my race (I am a Black Woman) but what I can share with you is that he did not greet me upon me entering the store nor did he acknowledge me. He only stated, “one of the managers will get to you.” He was sure to greet and speak to everyone else that entered that wasn’t black and even went as far as telling me to step aside because one of the managers would get to me just so that he could ring someone else up behind me.
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July 2023 by Kelly W
The main guy that works at the front is always so kind and helpful!! They did an amazing job with a recent printing order- super quick (ready next day) and they cut it to the perfect size (printed with two per page). So many paper options, too. Definitely will be back for any printing needs!
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March 2023 by Gayle Elliott
I agree with the "Worst customer service experience ever" comment. I went to this store to mail an Easter present to my sister. Once the gift had been boxed, I initiated payment. The FedEx guy asked me to submit my driver's license as proof of my identity. [ I questioned this, as I mail a lot of packages and have never once encountered such a request ]. Still, I submitted my license, because--hey--I wanted the gift to arrive on time in California.The store was busy and there was a line of customers at the cash register, waiting to be served. The clerk processed my payment and shuffled some other papers around. My payment was immediate; then ,I withdrew. Once home, however, I opened my wallet and realized (due to the empty "window" in my wallet) that my license hadn't been returned to me.He feigned a look at his cash drawer, then said, "I don't have it." He left without a word, then walked to the back of the store. Within minutes, he had returned with several credit cards in his hands, which he quickly flipped through. (That had nothing whatever to do with my lost Driver's License.)He didn't do his due diligence when searching, I suspect, and definitely concluded his interaction with a customer on a sour note.As his departure gift, he made clear that I was to blame for not having my license (although he was the last person who had had it).As followup, I phoned Fed Ex, and once somone finally answered a phone, they told me, unequivocally, that they do NOT require the submission of a Driver's License in order for a customer to mail a package. (Just as I suspected.)This experience concerns me and--most of all--I wonder why the manager of that local Fed Ex didn't step in and try to help. Being deprived of one's ID is major, especially during cross-country travel. From now on, when it comes to mailing packages, I'll stick with the United States Post Office. They may not be perfect--no one is--but they've never tried to pull a fast one on me simply because they'd made a mistake!By the way, I have called the national FedEx number again and again, they verified that they do NOT require a Driver's License to send a package!As a final note: It's absurd that Fed Ex provides no customer support except in the form of robots, who ask you to push one number or another in order to proceed and, when supposedly asking what you want, the bot can't understand a word you're saying. Thumbs down! Way down.
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September 2022 by Judy Evans
This is the second time I have taken cardstock to be cut. Both times the job was cut incorrectly, even though I went over the sizes to be cut 3 times. They have caused me wasted cardstock and having to go elsewhere (as I do not trust this store) and have it cut again, paying more. If you want a job done right, go somewhere else.
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August 2022 by Sarah M
Customer service is not based on "first come first serve". Poor print quality or the toner cartridge needs to be replaced. Lots of room for improvement.
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July 2022 by Tina Spezzano
Bill was very friendly and so helpful! I really appreciate his kindness. I had a love one pass and had to ship packages to myself. He took care everything for!Keep up the excellent customer care Bill!
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May 2022 by Fonte Green
Worst customer service experience ever! Very trashy customer service. The worst thing you can do, is laugh at your customers, and talk about them literally right in front of their face, Ashley and Bill are the worst. I definitely called FedEx corporate and complained. I see why people go to the UPS store, the customer service is so much better.
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May 2022 by Ali Uzun
The print quality here is very bad! I tried to print some PDF documents and I could not believe how bad the printed documents came out. For comparison, the printer at the nearby Staples store printed the same PDF documents much much nicer! I wish I had gone to Staples first! Lesson learned the hard way, I will stay away from the printers at FedEx from now on!
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May 2022 by Taylor Green
Worst customer service experience ever! Very trashy customer service. The worst thing you can do, is laugh at your customers, and talk about them literally right in front of their face, Ashley and Bill are the worst. I definitely called FedEx corporate and complained. I see why people go to the UPS store, the customer service is so much better.
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April 2022 by Brandon Musko
Went to get a photo for my child’s passport. Staff was goofing off in the back. The power was down in the system. Didn’t take the photo right.
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March 2022 by Akyra Thompson
I needed a last minute retractable banner for my business event and Ashley was amazing in making sure it was done and ready within a few days time. It came out perfect and I was even able to save some money with their fedex coupons. I will continue to use them for my printing needs going forward.
