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November 2023 by Tom C (Topcat)
I bought 4 tires and a lifetime alignment from Firestone Complete Auto Care in Williamsburg. Angi and her staff were very helpful, friendly and knowledgeable. They made sure I knew all the facts before made a decision to purchase the tires. There was no pressure to buy and they even suggested that I do my research before I bought anything. I can highly recommend Firestone Complete for your tire needs.Services: Tires
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October 2023 by Red ..
Made an appointment 1week in advance online hence my one star easy online appointment booking, arrived @ 0845 for A 0900 oil change and rotation and was told they triple booked my time slot so I dropped off the car, here it is 1500 and they haven't even touched my car for a simple oil change & rotation. I usually go to discount tire or jiffy lube for vehicle maintenance unfortunately I've learned an important lesson. If you're reading this I'd suggest elsewhere to spend your hard Earned money in this expensive economy.
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October 2023 by Theresa Nunez - Norman
They have consistently provided excellent service. The staff is friendly and trustworthy. They efficiently take care of your car without overcharging or adding unnecessary fees. I've had smooth experiences, including state inspections, making them a reliable choice for auto care.
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September 2023 by S_grimm
Long wait times even when they tell you it's first come, first serve, and you show up 10 mins before opening. Poor communication and lack respect.On a side note, coffee machine has been running out of pods and cups the 2 times I came, and TV does not work. Be careful relying on the 5 star reviews that are sharing pictures of how amazing this place is
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September 2023 by Candy staub
Customer service was amazing. The ladies up front were top notch. The mechanics were good. The tall I believe blonde hair he seemed to be the one in. Charge he was amazing. You are lucky to have amazing employees. The only downfall is the guy who did my brakes seemed to be having a bad day. He pulled my emergency brake up so much I had to ask someone to release it. That would be my only downfall.
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September 2023 by Theresa Norman
They have consistently provided excellent service. The staff is friendly and trustworthy. They efficiently take care of your car without overcharging or adding unnecessary fees. I've had smooth experiences, including state inspections, making them a reliable choice for auto care.
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September 2023 by S_Grimm 1.
Long wait times even when they tell you it's first come, first serve, and you show up 10 mins before opening. Poor communication and lack respect.On a side note, coffee machine has been running out of pods and cups the 2 times I came, and TV does not work. Be careful relying on the 5 star reviews that are sharing pictures of how amazing this place is. Definitely not coming back again.
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September 2023 by David Amor
I had a scheduled appointment and still had to wait over 1 hr for a simple oil change. They gave me a price over the phone then in person said it was going to be an additional 50.00 for a simple oil change. DO NOT go here. Nothing worse than wasting your time AND getting ripped off!Service: Oil change
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September 2023 by Ann Manazza
Georgette and her staff were great!They were short staffed, but made sure to keep me informed and did everything right! Everyone was polite and VERY professional and knowledgeable of what was needed!I will definitely return to this shop the next time I need tires or a service. This Shop has a wonderful team who I would strongly recommend if you need help!Thank you again Georgette you are a gem?
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August 2023 by Sam
This is one of my go to places in Williamsburg. They are efficient and friendly. One of their technicians, Will, was incredibly helpful over the phone and then personally helped me when I brought my care into the shop the next day. I’ve done (a challenging) spark plug and wires replacement, new tires, new breaks and two state inspections here. They usually have my car finished ahead of schedule and are very upfront and open about costs. Also incredibly willing to work with your budget and provide guidance. When they are out of their depth they always let me know and recommend a dealer for the service. Absolutely fantastic team. Definitely recommend.
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August 2023 by Jon Gosselin
If I could give negative stars I would. Had an appointment for 9 am. Idk how but it apparently takes over 8 hours to change 4 tires. I wish I would have read the reviews prior. This is apparently a common trend with this place. It’s amazing they’re still in business. What is the point of having appointment times if they mean nothing. Absolutely embarrassing. At least they had a place to charge my phone. The also conveniently called me at 6 am saying the tires I paid for where out of stock and ended up paying an additional $300. Why you calling me at 6 am if you’re not going to have my car done till 7:30 pm.Service: Tires
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August 2023 by Kelsey Brooks
This is the worst shop in Williamsburg, I have been forced to go here twice now due to my car being under Fleet Management. The first time I dropped my car here for a state inspection, I had told them not to contact me until after 12pm as I was having surgery. I woke up from surgery with three missed calls from the shop. When I went to pick my car up they had performed an oil change, not a state inspection.Now this time I spoke with someone over the phone and they assured me that if I dropped my car off over night they would get to it in the morning. I had a few appointments and needed my car back by a certain point, I wrote on my papers that I needed my car back by 12, at 11:30 I called up to the shop and they said my car was not going to be done and they needed a few more hours, as I was telling them I had things to do. I am frustrated that no one called to tell me that they were too busy.This shop does not care about their customer they are just interested in the most money that they can earn. I will never return to this shop again, I will go out of my way to drive an hour somewhere else to get repairs done on my car.WOULD NOT RECOMMEND THIS SHOP!
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August 2023 by Tim N.
I dropped my car off for inspection and they called me a few hours later saying one of my headlights was burnt out and needed to be replaced. Weird. I checked not too long before I dropped it off. I wasn't available another time to replace it myself and then drop it off for inspection so I told them to just go ahead and replace it. It costed another $70 and total came out to $90 for what they said was a headlight. I think I was scammed and I will not be coming back. Would give one star but will give two stars for getting inspection done within a few hours for a walk-in.
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July 2023 by MK
Thank you Firestone staff?? My father was the only mechanic I ever used since I started driving but that is unfortunately not an option anymore.I am reluctant going to auto shops, because as women it is hard to trust auto-shop employees to be honest. Many stores will try to sell unnecessary parts/labor to women to make an extra buck, because it’s easy to lie and tell a woman her car needs fixing, as many of us (myself included) are somewhat clueless when it comes to our vehicles.Firestone employees were great, both the techs and service writers. I wanted to get a few things checked for safety before a road trip, and anxiously awaited the typical $1200+ quote I get every single time I bring my car in to a shop, even when I only go for an oil change.. most of the $1200 “work needed” ends up being problems made up by the mechanic to make a few extra labor hours..Thankfully, most everything seemed to be in working order. No scams or made-up mechanical issues. I don’t think the employees understand how thankful I am for them. I will now go to Firestone for anything I need in regards to my car, as I know I can trust their honesty and integrity. I now know if they tell me something is wrong with my car, they’re telling me the truth.
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July 2023 by DMD KJD
Don't seem to concerned about the customers. Dropped my truck off the day before for a 9am appointment, 4 new tires. Call at 12:30 and they were just starting on it so apparently it takes FIRESTONE 6hrs to change 4 tires!!! What good is an appointment???
