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February 2024 by Catherine Forestell
Quick, friendly, and honest.
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January 2024 by Joey Petrie
I like Goodyear they need to put some of the good year back in Newport new and the other place and Hampton as well the new people bought them out are rude
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December 2023 by Renee Pucky
I've relocated here from VB and was looking for a decent small auto repair place to take my car for service. After reading many reviews, I thought to give this place a try. The service was excellent and the people that work there are so kind, empathic, and work hard in a timely manner. I am going to make this my new go to place for all my car repairs needs. I also liked how they did not try to push other services, many places do that, many thanks. I recently got a state Inspection there and within an hour of my appointment they called and said it was ready, very happy with the prompt excellent service I received, many other places it seems I would have to wait hours. Again I highly recommend and many, many thanks to Goodyear Richmond Road for their excellent service.
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December 2023 by Tamara Kiel
All these gentleman are nice as can be and very knowledgeable.I had a screw in my tire while traveling in the area and they took care of me promptly to fix it and treated me like a friend. I would totally be back with them if I lived in the area!!
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November 2023 by Rae
My appointment was 9am. They pulled my care in at 8:50. I had a new set of tires by 9:20 and out the door at 9:25! It was definitely worth the hour drive to be in and out! The staff was very friendly as well!
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October 2023 by Karen Dailey
The best place to take your car for an oil change in Williamsburg. Service is quick and cheaper than quoted. My neighbor recommended Goodyear and I was pleased.
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October 2023 by Travis Morrison
I wanted to update this review. In August I stopped into this shop to get a new set of tires. Immediately upon driving off I noticed vibration while driving. A week later, I returned to tell them about the issue. According to Wally, there was “no vibration”. Two months and 4000 miles dealing with this annoying issue later, I decided to take it to a different Goodyear shop. Told them about the issue and they fixed it lickety-split. The tires were unbalanced. I called this shop to express my immense disappointment. Wally was very apologetic, but honestly, two months of dealing with what I thought could have been a much bigger issue was so constantly stressful for me, no amount of apologies can take back the stress I endured for those two months.
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September 2023 by Me Too
This shop was booked solid for the day and I showed up out of nowhere. I was 60 miles from home with a new to me car that had 4 dry rotted tires that leaked down pretty quickly.It took them quite a while to get me taken care of (at a very fair price with great quality tires) but between them "simply" working me in and being exceptionally cordial the entire time I can guarantee that when I need tires for my SS I will remember them!
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August 2023 by Michael Morrisson
Wally and Kenny saved my vacation! On the last day of my trip, my 2011 Honda Odyssey's alternator went up and left my family and I stranded after I checked out of our hotel. At 9:30am, I called numerous shops around the area to no avail (either closed on Saturdays or unavailable) but Wally was able to squeeze me in, gave me a quote over the phone and told me to come in ASAP. In only a couple of hours Kenny Rankin had my van all sorted out and we were on our way! Didn't get a chance to talk to Kenny, but Wally was extremely friendly and professional. Even had a nice philosophical discussion with him at the end since he overheard my son and I talking :).Not only did they get my van fixed fast enough that I didn't have to really change my plans for the rest of the day, Wally made the experience stress-free and extremely pleasant. 10/10 would go again if I lived in the area.
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June 2023 by Karen Sublett
Scott, Will, and Edgar so kind, helpful and knowledgeable. Would recommend Goodyear Auto Service to anyone.
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May 2023 by Heather Townsend
Wally was so kind to us! I was having trouble with my Jeep while we are out of town on vacation and they fixed us up in a jiff and made us be able to continue our vacation !! Thank you all!!!
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May 2023 by Daniel Shaye
Years ago I reviewed the Goodyear at Monticello. They over-inflated my flat tire (I'm told that's standard to check that the tire is leak-proof), but failed to deflate it to the proper pressure. When I discovered what they'd done, they didn't apologize. I haven't been back.Today, I went to the Goodyear on Richmond Road. Back in the day this was my home store, and the people and service were outstanding. Today I came in to have a flat repaired. They were efficient and very helpful, getting me in and out. On the way home, I noticed they'd over-inflated my tire to 52 PSI (it's supposed to be 40) and failed to bleed the excess air out before returning my vehicle to me. That's frustrating -- and apparently, a Goodyear signature error. A checklist would hep fix this problem going forward.PS: 30 minutes after I wrote this review, the store manager called to apologize. Well done.
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April 2023 by Mario Ricozzi
The Team at Goodyear in Williamsburg were helpful and professional. We were slowly loosing air in one of our tires. Needing to travel back home, the Goodyear Team got us a spot in between other appointments. They found a small piece of metal had placed a pinhole in the tire while we waited in their comfortable waiting area.We were so impressed and had a worry free ride home.Thank you Goodyear of Williamsburg!
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March 2023 by Kristina M.
Very service oriented staff. I was driving through Williamsburg and got a nail in my car tire. The team took the tire, fixed it and replaced my spare with the fixed tire with no issues or delays. Extremely reliable service
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February 2023 by Fred Blinsmon
Just got a whole new set of Goodyear Wrangler All-Terrain Adventure tires with Krevlar installed on my truck. These guys were quick, professional, and personable. I waited the 2 hours it took to get my old set pulled off and the new tires put on. I chatted with these gentlemen periodically and the time seemed to fly by. Will definitely be using these guys again!