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July 2024 by CJ Schrader
Troy in appliances is the best.
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July 2024 by Jasmine Rendon
I stopped by to purchase a plumbing tool and had an easy transaction.
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July 2024 by Amy Clagett
This morning, Tyneesha at the service desk called to let me know that one of the items I ordered that was in stock, is not in a box, and likely because it was a little damaged. I wouldn’t want it and she wasn’t going to have it delivered to me. She coordinated an in stock item with another store and is having it delivered tomorrow. She went above and beyond, and easily could have just delivered the damaged product without going the extra mile.
I would not expect this level of service from Home Depot, and I’m so grateful to Tyneesha for not doing the easy thing and having the damaged item delivered
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July 2024 by Wendy Hoegerman
Excellent helpful Appliance staff at this location.
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July 2024 by Joshua Van Wienen
I came to pick up an online order, and out of 4 employees standing behind the customer service counter, no one spoke to me for a couple of minutes. Not even “Hi we will be with you shortly” or anything. One girl was on the landline phone talking about her mom and personal issues…. Tacky.
Finally Britney (who was rude and shouldn’t be working with customers) helped me retrieve my online order, but she made helping me seem like it an inconvenience.
The personalities that I witnessed today were as dry as the wood they sell.
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June 2024 by michael fritz
Much better service than Lowe’s. Staff is super helpful and friendly with great tips or advice on all the projects you might have going on. Rentals are really affordable and the guys in there are nice too.
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May 2024 by Michael Maynard
My wife and I recently purchased a house and decided to install blinds. We chose Bali Blinds from Home Depot, costing us $2700, including installation. The purchase was made in early March, but the installation process has been far from satisfactory.
Home Depot outsources its installation services, and the contractor arrived in mid-March to install the blinds. However, only 90% of the blinds were installed as the vertical blinds were sent with incorrect hardware. The contractor, who displayed an unprofessional attitude throughout, assured us that he would contact Home Depot and return to complete the installation.
A month later, we were scheduled for the completion of the installation on April 27, 2024, between 11 am and 2 pm. Unfortunately, the contractor showed up at the wrong house, which was merely a subdivision over. Instead of rectifying his mistake, he responded with “oh well, not my problem, I’m not going anywhere else.”
We attempted to contact his company, but our calls went unanswered. Our subsequent visit to Home Depot proved futile as their attempts to contact the company were equally unsuccessful. Home Depot now seems to be in the dark about the situation and unable to provide a timeline for the completion of the job we paid for.
This experience has been incredibly frustrating and disappointing. The lack of professionalism and accountability from both the contractor and Home Depot has left us with an incomplete service and blinds that are yet to be fully installed. We hope that Home Depot addresses this issue promptly and ensures such incidents do not recur in the future.
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May 2024 by Matthew Roberts
Kayden in customer service was amazing and helped me out big time. Went above and beyond.
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May 2024 by Natasha Burton-Young
Always helpful and friendly
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April 2024 by Angela Morris (Αγγελική)
I a female would love to build but I don’t have a clue. I am generally educated with construction because I build my house plus from traveling to Greece and watching them building. When I walked in early evening I was walked through my project with a female employee. Left happy. A few day later I realized the pine shelves are not strong so I returned but this time with three employees standing a few feet away who had seen me I had to yell for help. This experience was bizarre. I came in to buy cedar wood for four shelves. I provided the male employee the quantity and the measurements so I went looking around near by. I’m called to pay. It wrong $180. I was confused. I was getting six shelves not four. I was too embarrassed to start anything and left in a weird state of mind. . To shorten my ordeal the shelves were cut 70 inches. Way too long. Then they were wider. I bought them for my window to display my sea glass art. Did not sleep. Next day after I talked to a non friendly general manager I was told to bring them back to be cut. Once I arrived she wouldn’t come to see me so a young man, Ted stepped in to help me. He cut them to size and apologized for the inconvenience. He treated me with kindness and respect and professionalism. He asked to run my credit card so he will deduct all the money. I looked at this young man with surprise. I was so grateful considering I live on fix income. Again his name Ted explained that it wasn’t fair and was not treated well and as a manager he feels it’s his duty to refund the money and give me the shelves. I actually fell to get on my knees and kiss his feet. Yes it a huge store. Well stocked. Clean but Ted made Home Depot Great.
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March 2024 by Virginia Burton
Great service and helped me get loaded
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February 2024 by John King
Home Depot is not always known for their service but this Home Depot goes above and beyond!
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February 2024 by Kool Aid
I appreciate all the help I received from the gentleman in the plumbing department he was great thank you Mr Don kitchens
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February 2024 by Patrick Johnson
Went in person to buy a fridge, delivery date of 12/28 promised by employee. Delayed a week and a half, customer service promised a temporary fridge and partial refund. Manager condescendingly said that has never been done. Delayed delivery date passed. Cancelled order, was told I'd receive a refund 3-5 business days later. Another lie, 9 business days later and it's not even pending. 15 phone calls and that many days later, no fridge, no refund, only a credit card bill I have to fight. Never order an appliance from this store or maybe any Home Depot unless it's a toilet you want to flush money down. Buy from Best Buy instead, they deliver on time rather than lie multiple times.
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February 2024 by Michelle D.
Stood around looking for an associate in the door department to help me. I was ready to.order 2 custom doors. No one to be found. Asked in other depth to send someone to the door dept. Waited longer. No one. Walked out headed to Lowes.
