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February 2024 by Mikeydae
Ask for Maria! Very thorough, caring and personable. She’s the kind of professional you want handling this type of magic
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January 2024 by Raymond Calloway
I am always very happy with the service I get from H&R Block. I have used them consistently every year since 2013 and this year Maria in Williamsburg was my preparer. She did a fantastic job, and I am very thankful for her diligence.
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April 2023 by P. D.
GOOD WORK
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March 2023 by knightvibes
Terrific service, seriously detail oriented, Maria lou was quick, professional, and fixed an incomplete 1099 from my stock company, refiled my last year's federal return, went from $5,000 due to IRS to over $300 due back. Letting her file my taxes from here on out. She went above and beyond what I thought any tax preparer would do.
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March 2023 by Tfred Hammer
My experience at H&R Block was wonderful. Staff was friendly. My tax preparer was knowledgeable, efficient and accurate in the preparation of my tax returns. Already have scheduled my return appointment for next year.
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February 2023 by Melanie Robinson
Maria Lou is the best! We have used her for the last 9 years and she is always polite, warm, thorough and kind. And she remembers us and our kids every time!The very best!
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April 2022 by Steve n Kim Nichols
Preparers are pleasant and efficient. We've never had a problem or an issue.
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April 2022 by The Machiavellian Prince
My accountant understandably requested I put on my mask, but I feel slighted as none of his coworkers didn’t prompted their customers to do same. I was the only customer walking around the office with a mask, a policy he said that everyone was supposed to abide. Never once have I felt so single-out by a company. I was willing to allow the insult to slide if it had be a highly quality service. It was not. We had issue loading my tax files to their obviously outdated network. Do not use H&R Block until they can get their act and policy together.
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April 2022 by Real Greg Kelly Show
This is the worst tax experience I've ever had.Nathalie Bolton, who is the Senior Tax Analyst Office Manager excecised very poor customer service skills. She wasn't available to answer my questions and she failed serveral times to return my phone calls.Totally unacceptable conduct for tax preparers.Nathalie asked me for paper work concerning the unemployment benefits I received. I produced the paper work, attempted to get it to her but once again she was unavailable.When she did receive the info, she didn't call me and let me know what the next step would be, I had to call her. We spoke and she told me she hadn't looked at the info but was gonna do it right now and call me back. She didn't call me back once again and now I have new instructions relayed to me not by her but by one of her co workers. In other words, It's gonna be longer for this process to be completed. Just terrible service.
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February 2022 by Karen Bagley
I like my tax repairer She is very knowledgeable
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February 2022 by Erik
Our tax professional, Maria Lou, constantly goes above and beyond for us. We have been going to see her for over 6 years now, and we will continue to do so. She is dedicated, hard working, and so incredibly kind. We feel like she has become a part of our family over the last 6 years, although we only see her once per year during tax season. She is wonderful with our two year old, and today she got to meet our newborn, and she was just as great with him! She is the perfect representation for your company. You are extremely fortunate to have her represent you.
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July 2021 by Jennie K.
If I could give this location 0 stars I would. I came here in 2018 because they were advertised as cheaper than my normal tax guy. I only had one W-2 and was under the impression they'd do a good job. However, I ended up paying $50 more than my normal tax guy charges me. Not only did they quote me a cheaper price but they failed to file my state taxes. I have now just had to pay state taxes from 2018 in addition to paying an additional $90 for my tax guy to fix this mistake. Do not go here. The people are friendly but it will charge you more in the long run than needed.
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June 2021 by Ridonculous
This office was able to accommodate even with COVID mak regulations and restrictions and made the whole process as easy as it could be. Also, when I came in to review and sign my return I was helped by Nathalie because my preparer was not in the office yet. Nathalie was AWESOME!
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June 2021 by Jen Davenport
Ione Garrison was so helpful . this was a great experience!
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May 2021 by Nicholas Powell
Not sure if it was a rough year, but I have never experienced a such a poorly ran/operated HRB.My wife dropped off on Monday, we get a call on Tuesday, and then we head in to sign on Wednesday.After waiting over 30 minutes to be seen, I'm told they can't find our tax documents! REALLY?!
