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September 2023 by Dave Rochford
State inspection and some maintenance items which American pride identified. Unusually courteous and gracious service, and they are also careful to make sure the car is as clean on the inside as it arrived. They do a fine jobServices: Auto brake repair
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August 2023 by Susan K
I arrived at American Pride Automotive New Town stressed out because my "oil warning" light came on, and I was out of town on I64. Within minutes, my stress was mitigated because of the kind, professional employees; I knew I was in good hands. I was immediately offered a cold bottle of water by the friendly woman at the front desk, and Jesse, the Service Advisor, took great care of me. I was safely back on the road within 40 minutes thanks to the competent mechanic. My only complaint is that there isn't an APA in my area. Thank you APA for being the silver lining in a stressful situation.Service: Oil change
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August 2023 by Susan Barringer
We stopped in, without an appointment, having traveled 3 hours with 5 kids. We needed to have our air conditioning drain hose checked. Jesse worked us in quickly and everyone, in the lobby and shop, that we encountered along the way, was professional and courteous, offering water and things to occupy the 5 grandkids. This shop is #1 in customer service! We visit Williamsburg every year or so and I've written down this business to recommend to friends. We couldn't have picked a better place and cannot thank them enough for their kindness. Excellent in every way! Thank you Jesse and staff at American Pride.
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August 2023 by Kenneth Nicely
I have never seen such incompetence in all my life. My fiancé took her car down there to be worked on. When she got it back, the new muffler they had put on had a rattle in it. Then a Check engine soon, light had came on. They were going to charge her over $250 to run a diagnostics. I told her I will take care of it when I come in to town. When I got down there to get her car, I asked them what was in the muffler first off. They told me it was a piece of the Cadillac converter that they were supposed to replace. When I asked why someone couldn't take 3 minutes of their time to plug in the OBS2 to pull the code, he tried treating me like I was an idiot telling me that I didn't know what consist of a diagnostics. He changed his tune when I told him that I have been a mechanic for well over 20 plus years. He said they had five Technicians, and they were slammed. 3 simple mins was too much for their technicians and they were going to charge her over 250.00 for 3 mins? I pulled the code in their parking lot and it took me less than 3 mins. We took it home and i fixed the problem which took around 30mins. I've heard of shops like this making the news by ripping people off. Too bad they came across a real mechanic because they got caught.
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July 2023 by Reva Canaan
Everyone was very helpful in a very frustrating situation (not their fault). I had been given the runaround for weeks and finally a coworker recommended this shop. They went the extra mile. Virginia (Ginny) made every effort to go through my warranty company, touched base with me, constantly kept me updated and was very helpful. They had ordered the wrong part for my car but were apologetic and got it fixed. After three weeks of difficulty, I was able to get everything completed. Highly recommend. Thank you, Ginny.
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July 2023 by Michael Ende
The team at American Pride is excellent in every respect. In addition to doing great work and demonstrating friendly and informed customer service, they do not try to upsell you on things you don’t need. They have a very loyal customer in me.Services: Air & cabin filter replacement
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June 2023 by Jonathan Perkins
This was, bar none, the most positive auto repair experience I've ever had. My car broke down last week while on vacation. Not only did they direct me to a rental place that they had a special deal with so that I could rent a car to maintain the vacation, but they paid for an Uber to come get me to take me to the rental place while the tow truck came and got the car! They were incredibly kind, didn't overcharge, and were always very clear with me about the issues. Jesse, Brock, and the whole team of technicians there are superstars and this place should get some kind of national award for service and customer care. Top notch!Services: Auto battery replacement
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June 2023 by Lavinia Mueller
I came across American Pride after having a bad experience with another company. I only needed a vehicle inspection and the other company informed me after I showed up for my appointment that I would have to leave my car over night. I was not please so I googled local places and found this place. Not only were they able to inspect my vehicle same day, they also called me to pick up my vehicle earlier than expected. Also their customer service was impeccable.Service: Vehicle Inspection
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May 2023 by Abdi Hassan
Went here to do a safety inspection and I had one thing to fix/that needed immediate attention. The pick up/drop off experience was very smooth with the work even being done ahead of schedule. These folks are honest and professional. I wish I had their names, but the man (and woman) I spoke to when picking up were very hospitable. I’ve already recommended them to some friends, this is a great establishment from what I saw!Service: Wiper blade installation
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May 2023 by Jade Sevelow
Jess and Ginny at American Pride Automotive New Town are amazing. And on top of caring for my car they love plants like I do, and I walked out of there with my car fixed and a new plant cutting.Went in because my horn wasn't working and I needed an inspection. They quoted me a level 2 diagnostic but because they didn't have to take the whole thing apart, didn't charge me as much as they'd originally thought for the horn. Communicated what I needed for the inspection right away with the prices before they did the work, so I had the opportunity to ok it.Service: General repairs & maintenance
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May 2023 by Emmanuel Richard
I had a good experience with American Pride auto. Courteous, professional. Handled my vehicle inspection for me. Easy drop-off, timely pick up. Happy to use them again.Service: Vehicle safety inspection
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April 2023 by Mr Williamsburg John Womeldorf
I've been a loyal customer of American Pride Automotive in Williamsburg, Virginia for over 15 years, and I can confidently say that they are the best in the business. Most recently, I brought my car in for an inspection, and as always, they did an excellent job.The staff at American Pride is simply outstanding. They are friendly, knowledgeable, and always go above and beyond to ensure that their customers are satisfied. Every time I bring my car in for service, I am impressed by the attention to detail and the high level of expertise demonstrated by the staff and technicians.Over the years, I've had everything from routine maintenance to major repairs done at American Pride, and they have never let me down. I trust them implicitly with my cars, and I know that they will always do what's best for me and my vehicle.If you're looking for an auto service center that you can trust, look no further than American Pride Automotive. With their years of experience, commitment to quality, and exceptional customer service, they truly are the best in the business.
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April 2023 by Amy Aubuchon
WHAT A GREAT STAFF! They are skilled and honest. I definitely felt taken care of. This is my new go to shop. They are honest and they explained things so that I would understand fully. They absolutely have Pride in their work.Services: Auto exhaust system repair
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April 2023 by Mikeydae
The team was fantastic! Jesse helped go over what was done and suggested some items to be mindful of in the future while Viriginia provided an itemized list with expected prices. They had the parts in stock and ready if I wanted to get it done.Fast turn around, great value, and simply a nice convenience to me. I absolutely suggest American Pride Auto for all vehicle maintenance needs.Services: Oil change
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March 2023 by Ray B
Brock, Katie, and the rest of the team here are wonderful people that actively listen to your problem and work toward a solution with you to get your car back on the road as soon as possible.They are very knowledgeable and professional and do their best to accommodate your schedule. I highly recommend them if you’re looking for a good, honest, and fair priced mechanic shop.
