-
December 2023 by Eggie R.
I went in for an oil change and tire rotation, and while the wait time was far above average I was more impressed with how the manager handled the situation than i was disappointed in the service I had received. Things go wrong, but it's more of a mark on the business in how they respond to mistakes than just solely making them. The manager was very patient, sympathetic, and knowledgeable, and geniunely seemed to care that I was put out by the quality of service. He offered me a discount and further explained why they were having complications. His response is the reason I will continue to go to this NTB to get work done on my vehicle, and recommend others do the same because any mechanic can make a mistake, but there are few that genuinely care about making up for it and keeping your business.
-
November 2023 by Cody Sohler
Was told at 9am there was no wait. All I needed was a simple alignment. Arrived and the story changed to hour and a half wait. I proceeded to wait 4 hours like an idiot. Spent most of my day watching their tech play games on his phone. Finally after 4 hours I said something to the service manager. He promised 15 more minutes. I waited another hour before leaving.
-
September 2023 by Nikki B
We got a huge roofing nail in our tire coming home from Virginia Beach on a Sunday afternoon, so to say we were stressed was an understatement. Many of the tire shops around were closed and NTB only had one technician and a front of house staff.They were both wonderful though. Despite having to break a wheel lock and racing against the clock they were able to assist us with a new tire. While it took several hours we definitely understood since we did not have an appointment.Thank you so much Tony and Nadine! We were able to get home safely because of your efforts and make it to work the next day.
-
September 2023 by Lee Deskins
Got a nail in my tire. It was Sunday, they were open and it was fixed in at least an hour and half. I drive a Tesla which the last tire shop didn't want to work on (it was a screw then and too close to the edge). I was happy it was repaired and I was back on the road. It was a roofing nail from the neighborhood.
-
September 2023 by Philip Narducci
Awesome service and great staff!! They take care of a fleet service van and my own car there. Super super super. Thanks guys!
-
August 2023 by Zahmel Wright (The Wright Shot)
Extremely long wait for an oil change. horrible communication. We arrived on time for the appointment and told it would be an hour before it was done. An hour passes by and the come tell us that the oil drain plug is magically stripped and they need to keep the vehicle overnight and it would be $250 to fix it. Terrible service. Never coming here again. Please don’t waste your time or money !
-
July 2023 by Brandon Rodgers
Absolute pleasure to have dealt with this location. Employees were very nice and extremely helpful. I went for tires but would absolutely go for anything else!
-
June 2023 by Megan Harrigan
On a drive from Williamsburg to Blacksburg I ended up with a nail in my tire. Brought it to NTB on a Sunday morning for a patch and they got me in immediately, squeezing me in between appointments to get me back on the road as fast as possible. Turns out that all of my tires were splitting and needed replacement - they replaced them all and got me back on the road immediately. I am super thankful that I didn’t end up driving any further on the highway with the state of the tires.
-
June 2023 by Rachel Humphrey
Every service that I've had done there so far I felt like they were being very honest and upfront. One transaction I prepaid for parts and they didn't take it off of the balance but as soon as I brought to their attention it was dealt with quick.
-
June 2023 by Sherelle Pierce
AWFUL!! After spending over a thousand dollars, my car still wasn't fixed. Every time I left there, the check engine light came back on. 3 times. And no straight answers. I will never return there for car repairs, battery, tire-NOTHING
-
June 2023 by David Larkenson
While my car was here another customer called the police because the staff were screaming at each other so loudly the entire waiting area was scared. Cops arrived. I will not be returning to this center.
-
May 2023 by Dreena Tomlin
Take my vehicle for inspections and repairs. Good customer service and nice friendly staff... Redd, James and Nadine always provide fast and friendly service...Highly recommend them.
-
April 2023 by Beckie Trommatter-Hoff
Because they worked on our car, had it over a week. Was supposed to get it inspected while they had it. Picked it up and it was not inspected, brought it back they said it would take 30 minutes. Well 2 hours later they still have not pulled it in the to do the inspection. This is why will Will not recommend them. My time is very Valuable and I don’t have much free time. That’s why I asked them to inspect it while they had it for over a week. Smh. I am going to have to try another day, because the inspection was already paid for.
-
February 2023 by Shenitha Daughtry
My husband and I have dropped off our vehicle twice to be repaired here. We drive 20 minutes out the way because this place does great work and the customer service is top tier. They breakdown your problem for you and show you what’s going on. They work with you and are so accommodating. Redd spent 15 minutes with us on the phone explaining a problem and offered a ton of solutions. He is very patient and I appreciate that. I recommend this location to anyone needing a car fixed or just looked at!!! Everyone here is awesome!!!
-
February 2023 by Jim Mellen
We live in a tourist town and tourists cars break down more than anyone's so I can highly recommend the folks at Williamsburg NTB James Kenyon, Nadine or Christopher will take great care of you and your car!
