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July 2021 by Rick T.
I've called them three times looking for a rental. They never have anything available, claiming that they still have cars in the shop. I can't recommend a service that can't provide the service they advertise.
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June 2019 by Steve K.
Went to pick up truck at Grafton location. Truck leaking so bad there was water pooling in the back. Their solution was for me to drive the truck to Denbigh location to swap it out. Got there and was informed that the new truck was 3/4 full and should be returned in the same condition. Anybody know how much fuel to add to get the 3/4? The best part of the experiences as the genuine lack of care about the crappy experience they were providing. If I didn't want to waste even more of my time, I'd be out of here are run to U-hawl where I've never had s problem. Thought I would try something new. Big mistake!
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August 2018 by Capt Obvious
Absolute garbage service. Gave them 2 weeks for a truck to move. Theylet me know the day before that they were not gonna have the truck or any option to compensate except a refrigerated unit 25 miles away which they weren't even willing to compensate the miles. Will never rent from a penske again. Uhaul filled the order same day after penske failed.
