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March 2024 by Jim Duckworth
Great selection of pet supplies. The Store was clean. Helpful staff
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February 2024 by D C.
This already was a below average store. Just convenient for location. But showed up today at 11 to see people exiting the store having purchased things, but the employees locking the door behind them. They said "sorry, we'll be open in just a minute" and then proceeded to tape a sign to the door that said "due to short staff we'll open at 11:45". Almost hilarious.
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February 2024 by J C
Super and helpful staff. Love this place.
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February 2024 by SDH
Went in there with hopes to get a new pet, while I won't specify what I was interested in getting, the person who "helped" me out was very condescending. They did not seem to want to help me in my journey to adding a new member to my family, rather, they seemed more interested in discouraging me in purchasing the pet all together. While they seemed knowledgable, I decided to fact check them on my way home and found that close to nothing they were telling me in terms of caring for this animal was actually true. I was very dissatisfied with my visit and would recommend not going to purchase a new pet, only visit if you are wanted to buy things for a pet you already have.
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February 2024 by Sheree Press
Had what I needed.
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January 2024 by Blueberry Bunny Bear
The cashier and manager were very helpful and kind :)
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January 2024 by Jeffrey Christensen
It's a pet store, what's more to say
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January 2024 by Joshua Ray Ogletree
Not wheelchair accessible at all! Cashier, Krystal, was EXTREMELY rude! In front of me told the manager that she was leaving after I checked out because she was tired of these customers with an attitude. Manager walked away, clearly seeing that there was an issue. Didn’t care at all. As I checkout out Krystal said she was just going to go home and kill herself. She does not need to be in customer service!!! Immediately reported to corporate and was told I would be getting a call from the district manager. Haven’t heard anything.
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January 2024 by Yolanda Rook
Worst customer service ever!! No employees were at the check-out counter and when I went looking for someone, I was met with a sour dispositioned female who seemed to mock my request for help. Pet Smart is so much better!!
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January 2024 by Cheryl Stolz
The past year, Petco over Pet Smart. Definitely stepped up their game. I have a dog with lots of issues. Petco always seems to have what I need
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December 2023 by Arden Sizemore
I normally love coming to Petco because their reptile selection is more impressive but the customer service always sucks! Today I came in to grab food for my amphibian (which I do about every other day) and no one would come assist. I asked the young lady in the fish department for some help and she responded with, “you see I am busy.” The other two gentlemen, one I believe was Andy, had no personality and seemed annoyed that I needed help. I do not appreciate the poor customer service.
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December 2023 by Blkgent
The young lady that helped me was very nice and friendly and took her time with my selection of multiple fish
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December 2023 by Amy Aubuchon
Always a great experience and the owes prices in the specific things I buy.
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December 2023 by Rachel Humphrey
This is a pretty good per store for how small it is. I go here more for my fish.
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November 2023 by Heather S.
I come to this store often, and while I'd usually give it a 3/5 stars because the experience is average (nobody offers help, employees ignore you, etc), my experience today just made me mad. I was waiting for a cashier to check me out, and Krystal was helping another customer with a pickup order. After she was done she walked over to the register and was doing something on her handheld device. I waited for her to acknowledge me and call me to the register, but eventually she looked up at me and gave me this look like "Wtf? Why aren't you up here yet?". While checking me out, she was complaining about there only being 2 people in the store, that she couldn't answer the phone because I was there, and "The fish are dying because I can't put them in the water because I'm over here doing this crap". So sorry I want to buy pet supplies... I worked almost 6 years in retail, so I understand she was stressed out due to under staffing, but the attitude she gave was unacceptable.
