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March 2024 by Dorothy Lilya
Thankful to have my window replaced after it was shattered.However, customer service was a bit rocky in the beginning. Apparently when I called the store number listed online, to confirm arrangements with my car drop off, etc, I was actually speaking with Corporate.I was told this by a store attendant, who later called me frantically having no idea why my car was being dropped off & that they would not have room to hold it.I feel like communication between Corporate & this store may be an issue.I would definitely keep notes on who you speak with, what office they are working at, and what the details discussed are to mitigate any confusion for you, the customer, down the line.Otherwise, service was completed & I was satisfied with the result.
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March 2024 by Joseph Beyer
1st visit - they had the wrong windshield. Oh well. Is what it is. Reschedule.2nd visit - scheduled at 10 am. Got here early. It was 2 hours before it was pulled into a bay just to be told they had the wrong windshield.3rd visit - just kidding! I'm going to Glass America! They scheduled me for the very next day and had the windshield in stock.
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March 2024 by Rex Bowen
If I could give zero stars I would
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March 2024 by Runjal Patel
This company is horrible, they made me wait from 8am to 1pm, no one showed up. I call the office they weren’t helpful so I called the corporate office they tried reaching the local office and the store in Williamsburg wouldn’t answer the phone, They also tried calling the Hampton Va office, I was told someone will come in an hour, still no one showed up. THE REVIEWS ARE FAKE, AGAIN DO NOT BE FOOLED, THE COMPANY IS TERRIBLE
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March 2024 by Music Glitch
Rion and Nico worked on my equinox today, they both were super friendly and sweet, very patient with me moving my car for them and did excellent work on my vehicle!!! I am absolutely happy and satisfied with my first experience and would highly recommend them! I hope they get the recognition they deserve, super sweet people!!!
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March 2024 by Seven Fuhr- Gregory
My technician Jason was amazing and was very fast and friendly had my windshield replace in an hour and was very friendly and kind and did not mind answering any questions or explaining the process, I would definitely recommend to my family and friends and if I ever need any assistance with my car glass again I will definitely be returning
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March 2024 by SH S
Unhelpful staff
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March 2024 by Patrick Hicks
Customer service is great, but did you realize they don't actually "fix" your rock indentation? That and they literally told me upfront that there was a 40% they'd shatter my windshield and I'd be on my own financially to rectify their mistake.Id prefer just to buy a whole new windshield than take that risk. I literally almost cancelled my service when the rep told me.After I paid almost $200, the chip is still VERY visible.
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February 2024 by Mike Schlemmer
Piss poor service, they did neither repair or replace. After making my appointment with my auto information and driving 45minutes due to windshield calibration, they did not have the part. Danny's Glass of Gloucester has come to the rescue.
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December 2023 by Butch Warner
Love this place. Friendly helpful employees. Professional experience and exceptional work. I would definitely recommend them.
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December 2023 by AMB
Absolutely wonderful service at this location! I was very impressed with their professionalism, and details in their service. Great job with the installation and recalibration for my 2022 Lincoln Corsair. Professionally done! I highly recommend them!
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November 2023 by Matthew Carney
Installed a replacement windshield for our 2020 Subaru Forester. The process was extremely smooth. The online portal made it easy to schedule an appointment and communication was great via the automated emails. Dropped the vehicle off in the morning before store hours, got a phone call saying it was ready, and picked it up later in the day. The technician even managed to put the old stickers and EZ pass on the new windshield which I was not expecting. Thanks so much!
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November 2023 by Joe Chenette
When Safelite replaced my windshield they ripped the molds that attach the corners. It looks like the glue used was pulled apart when the windshield was replaced but then new molds were not installed. We received the vehicle with both of them in a degraded condition and now one of them has come completely off. It may not be in their "job" to replace them, but it's also not part of their job to destroy other parts of my vehicle when they replace the windshield.
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September 2023 by Marla Cole
I was told booking out a month, then drop car off for a 2 hour wait, then last minute they canceled on me, said my part came in broken? My part was my windshield.They rescheduled me for another week, then told me a three hour wait..get there, go across street to eat n blow time since I'd be waiting so long..text me within 34 minutes and said my car was done!Now I was wondering did they mess up..lol Long ordeal but so far so good. All except my transponder that fell off now several times.Suggestion..get with VDOT and have that tape in hand so when yall switch out windshields you can put the stuff back right for the customer. Thanks for the windshield, hoping it stays well.
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September 2023 by Eric Gold
Total incompetence. Scheduled 3 appointments for them to cancel, and dropped the vehicle off twice and both times was told there was a scratch in the new windshield.