-
October 2022 by Joshua Clowser
All Points is the best storage facility in the area! Through the years, this place has proven to be a top-notch local business. They’ve always been quick to satisfy my situation and needs. Without any hesitation, I highly recommend this business to others. Their customer service is outstanding, especially Lucia. Her kind personal touch always makes me smile. Recently, Lucia even stayed late after closing (on a Saturday) to help accommodate some new arrangements. Thank you!
-
October 2022 by Beth Barnett
Very happy with this facility. I like that it’s gated. Sometimes I go at dark and it makes me feel safer. The woman in the office is always helpful. I have a storage unit here and rent their Uhaul for moving items to and from my business. I would definitely recommend.
-
September 2022 by Sylvia Money
Lucia is a very friendly and helpful love the service she provides
-
September 2022 by Nounou A-H
I would put zero star if allowed. The worst place you could ever imagine. We rented an unit last week and after the movers stuffed barely our items in the unit; we went to check why the unit didn't fit all our things since we rented the biggest one they had. It turned out the unit had already some furniture and a lot of other junk and items that DO NOT BELONG TO US. We contacted the manager LUCIA M-R and she was in complete denial to what had occurred. We asked for explanation if she had double booked the unit and she kept telling us that she didn't know. So my wife called her again and she mentioned she will send her daughter and will give us another unit. Her daughter didn't show up and no one had showed up. So we called few friends and had to empty the whole unit since the other people's junk was all the way in the back of the unit. It took us more than 2 hours to do that. The manager didn't AT ALL CARE that we left all that junk outside with the name "Dicken" on the tags. I went the next day to confront the manager and know what caused this incident and instead of apologizing for her screwups, she kept arguing with me something she did each time I spoke to her. She gave NO explanation and added that she didn't care if we complained about her to upper management. I think that this person is extremely incompetent and must not at all be managing this storage or anything at all. She is probably double booking storage units in purpose to make money on the side or probably having her friends stuff their junk in occupied units for free. Something real fishy is going on in that storage. I have never seen or heard of something like this in my life. I DO NOT RECOMMEND THIS STORAGE AS LONG AS THIS MANAGER IS STILL WORKING THERE.
-
July 2022 by Justin Duncan
No customer service at all
-
December 2021 by Najat Aziz
I would put zero star if allowed. The worst place you could ever imagine. We rented an unit last week and after the movers stuffed barely our items in the unit; we went to check why the unit didn't fit all our things since we rented the biggest one they had. It turned out the unit had already some furniture and a lot of other junk and items that DO NOT BELONG TO US. We contacted the manager LUCIA M-R and she was in complete denial to what had occurred. We asked for explanation if she had double booked the unit and she kept telling us that she didn't know. So my wife called her again and she mentioned she will send her daughter and will give us another unit. Her daughter didn't show up and no one had showed up. So we called few friends and had to empty the whole unit since the other people's junk was all the way in the back of the unit. It took us more than 2 hours to do that. The manager didn't AT ALL CARE that we left all that junk outside with the name "Dicken" on the tags. I went the next day to confront the manager and know what caused this incident and instead of apologizing for her screwups, she kept arguing with me something she did each time I spoke to her. She gave NO explanation and added that she didn't care if we complained about her to upper management. I think that this person is extremely incompetent and must not at all be managing this storage or anything at all. She is probably double booking storage units in purpose to make money on the side or probably having her friends stuff their junk in occupied units for free. Something real fishy is going on in that storage. I have never seen or heard of something like this in my life. I DO NOT RECOMMEND THIS STORAGE AS LONG AS THIS MANAGER IS STILL WORKING THERE.
-
May 2021 by Karen Gilbert
Nice staff, very helpful
-
May 2020 by Ali Kates
Nedia Enterprises friendly guys, an hour or less live loading.
-
January 2020 by Susan Rodriquez
Excellent service. New years Eve and I needed a place immediately.
-
November 2019 by Lila Helsley
Very pleased with today's service. The young lady was awesome. Fast, Friendly and very efficient
-
November 2019 by Terry Dudley
Looked at many storage places online. This place said online they have 2 5x10 units available and they were running a special on them for $32 a month for 3 months. (Regular price is $64 a month) when i got there to fill out the paper work the woman said she had no clue about the special and wouldnt give me a unit for that price and they didnt even have any 5x10 units at that site i would've had to go across town to a different site.
-
October 2019 by Ryan Alfaro
The only place I've ever been where it's vacant during business hours multiple days in a row. When I first signed on this wasn't the case but I haven't been able to get a hold of anybody for any reason in the last 6 months. I emailed a week ago asking to cancel my spot, got no response, and their "speak to a manager" option on the phone hangs up the call immediately. If you're in a spot with nothing else to do like I was, sure. If you have the smallest amount of time or money to spare I promise you it's better spent elsewhere. Customer service only goes up from here.
-
October 2019 by Dave Herrling
I had outgrown the unit I’ve had at All Points Storage for the last 3 years and stopped in to see Lucia for an upgrade. She cheerfully showed me my options and processed the paperwork. Happy Camper.
-
September 2019 by Jerry N.
Went to my storeage unit 8/29/2019 the lot was dirty and trash thru out the storage lot. Never seen this area in this bad of shape the entire time I had a storage unit Also I have asked that the seal on my door to be repaired 4 months ago and still waiting on the repair.
-
August 2019 by Mary Stanford
I got my storage unit all set up today, August 22 with Kathy Cook at All Points Storage on Shawnee Dr, Winchester, VA. Kathy was very pleasant during the paperwork and set up. The unit was very clean. It was a very nice experience today dealing with Kathy.
