“So I got this mountain bike for a christmas or a birthday gift, and it was used. The back tire was all the way worn out and the front tire was questionable. I just randomly chose a bike shop in Winchester, and it happened to be this one. I spoke to a gentleman named John who explained to me that just because I was replacing the back tire, did not necessarily mean, I had to replace the front tire, and that he would take a look at it when I brought it up. So I drove an hour to meet this gentleman and he was honest, open and knowledgeable and friendly. I bought a new tire, he put it on and I drove back home. A day later, when I went to ride my bike, the tire was flat, and I called and spoke with John, who explained to me that if I brought it back, he would do good on it. So the next Saturday, I brought it back, dropped it off and headed home. A long drive home! Once I got home, John called me and explained to me that the tire being flat was nothing that I did and that actually it was his fault. He explained that during installation, there was an error on his part and he explained that he was happy to fix this situation at no cost to me. I am overwhelmed at the integrity, sincerity, and overall professionalism of not only John, but everyone else I met that day in the shop. Today I went back to pick up my bike and met the owner Josh and shared my experience with him; I also explained that from this point on, there is no other bike shop in Winchester That will get my dedication as a loyal customer. Thank you guys for your integrity and improfessionalism; I will definitely see you soon!”
Bicycle Shops
“So I got this mountain bike for a christmas or a birthday gift, and it was used. The back tire was all the way worn out and the front tire was questionable. I just randomly chose a bike shop in Winchester, and it happened to be this one. I spoke to a gentleman named John who explained to me that just because I was replacing the back tire, did not necessarily mean, I had to replace the front tire, and that he would take a look at it when I brought it up. So I drove an hour to meet this gentleman and he was honest, open and knowledgeable and friendly. I bought a new tire, he put it on and I drove back home. A day later, when I went to ride my bike, the tire was flat, and I called and spoke with John, who explained to me that if I brought it back, he would do good on it. So the next Saturday, I brought it back, dropped it off and headed home. A long drive home! Once I got home, John called me and explained to me that the tire being flat was nothing that I did and that actually it was his fault. He explained that during installation, there was an error on his part and he explained that he was happy to fix this situation at no cost to me.
I am overwhelmed at the integrity, sincerity, and overall professionalism of not only John, but everyone else I met that day in the shop. Today I went back to pick up my bike and met the owner Josh and shared my experience with him; I also explained that from this point on, there is no other bike shop in Winchester That will get my dedication as a loyal customer. Thank you guys for your integrity and improfessionalism; I will definitely see you soon!”