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November 2022 by Melinda Hughes
Myself and my 2 boys were traveling and stop by this location. (Riverdale ct) I think. Being unfamiliar with the store there was a young gentleman that was an employee(I believe he said his name was Perry). He was actually shopping in store filling orders. He was so helpful in helping me find things and he was so polite in nature. you just do not find this in today's world anymore. and to know he took time out of his own duties to help us was amazing. Thank you for your kindness..
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October 2022 by Paula Kelsey
This store is small and easy to memorize and everything is easy to find. I love the prepared foods since I don’t cook.
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March 2022 by 22Kelly M.
Went to martins at sunnyside today. Paid $20 for a beef roast to cook for dinner tonight. Got home and opened the package and the meat stunk very bad and had slime all over it. They have been known to mix old hamburger with new cause apparently they don't want to throw their meats away. This is the type of meats they sell. Will never go back in their store again
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January 2022 by Erica Zambanini
Waited 40 minutes for a pickup order. Customer service finally answered phone and said the online order staff canceled all orders and went home, but no one informed me that my order was canceled, and after waiting there was no explanation/reason given.
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October 2021 by Seth Howell-Stiefvater
Pharmacy issues. I arrived to Martin's today as I had received notification that both of my prescriptions were ready. I became frustrated after noticing only one was ready, stating that I had had this problem the last time I came in and thought it had been taken care of. The cashier (no name tag, white sweater, couldn't keep her mask on, awful teeth) became immediately offended that I was upset YOUR pharmacy is inept. Additionally, for the second time, one of my prescripti
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August 2021 by Doris Santmier
The last two times I’ve been in your store,there were no wipes to clean your cart. I told two employees this. The first person told me that you had run out. I went went to your cleaning aisle and there were wipes there. I bought one so I could sanitize my cart and hands and the second time I came to the store with my own wipes. Please see to it that your valuable customers feel safe in your store. Walmart is still making sure that we can clean the cart. My business will go to them if I don’t feel like a valuable customer in your store
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August 2021 by Jessie Jenkins
I was getting fruit for My sons bday party on Friday and I see more then one pack of strawberries like this. I used to go to martins specifically because they had better quality produce but this seems to happen every time I go in there now. I am bringing produce home often that is bad the next day. For the prices they charge I should not be constantly having this issue. Please do better.
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January 2021 by Amber H.
It would be a great place to shop for anyone who doesn't care about a friendly staff, fresh produce, correct items, customer service skills, or glares from employees, for having the audacity to ask where an item might be located. The horror! By all means, give them a try! Their total lack of comprehension on how a store servicing the public should operate, will leave you in stitches. No, seriously, after living all over this country, and in a few foreign ones, too, this is by far the worst I've seen. Congratulations on all of your...success?
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December 2020 by Danielle S.
The grocery store itself is very nice. It is very clean and they are very helpful. However, the pharmacy staff, especially the manager and one other employees in particular are EXTREMELY rude. They act like you are interrupting them when you come to the counter and and between the plexiglass and their masks you cannot hear them. When ask them to repeat themselves they get very rude about having to repeat themselves. We will not be returning to this pharmacy. There are other places that have better service and friendly people.
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September 2020 by Aaron S.
There are "grocery stores" and then there are amazing places that sell items one cannot find anywhere else. Such is the land known as Martin's. Local apple cider? Check. Turkey Hill ice cream? Check. Potato bread in all its various forms? Yep, check. The deli here is top notch, the sides rival your family reunion, and the level of customer service by the team is an example to many. I also find joy in how the signage is clear and the floors are shiny. It may seem like I hold a high bar for a place that sells groceries, but I hold a high bar any time I pass through a door. And while I may grumble at the fact they close at 10 pm, I cannot be upset at their focus to ensure team members are rested and ready for the next day. Though my visits to the area are seldom, each time I am near Martin's is always a stop.
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August 2020 by Jane H.
I absolutely love the Martin's store on Pleasant Valley in Winchester; however, I am really frustrated that on the last two occasions when I've been in the store there are people who are NOT wearing facemasks. The sign on the window says they are required so why is that rule not enforced. It's as though the main office has required them but the local store is turning a blind eye to the enforcement. Customers deserve better.
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July 2020 by Darin Sweitzer
Front staff was wearing Political based Black Lives Matter , Racist Face Mask!!! I was highly insulted
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July 2020 by Keith David
Great store! very clean , great management very friendly employees!
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March 2020 by Debi L.
This is a very bad time for sure but another thing is for sure and that is Customer Service will long be remembered when this virus is long gone and I myself will never shop at this store every again. I will drive to Northern Virginia or West Virginia to avoid shopping Martins. They try to make it appear it is a big benefit to shop on line and they debit your account like you are getting full grocery list when in reality I didn't even get half of what I ordered and I am having to wait days to release the funds in my account as they billed the full amount knowing they were not giving me the full amount. I order grocery's on Friday to pick up on Monday and the girl came out with only 3 bags and one of those bags was two gallons of water. NO MEAT NO TOILET TISSUE but they could not even pick up the phone to say they didn't have it ... I missed out on 3 days of shopping for food and items I needed that they lead me to believe I was getting. Poor Customer Service and then the girls brings it out NASTY and said well if we don't have it we can't get it and we are too busy to call you then I ask what is the name of the Manager on Duty she said their isn't one and I realized then what I was dealing with. Like I said this challenge we are living through is only temporary but my NEVER shopping at Martins again is forever.....
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March 2020 by Dan Keller
Awesome place to shop,deals deals deals love Martins
