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February 2024 by Lisa Taylor
Our daughter goes to college in Winchester. Her car broke down and had to be towed to Firestone. The workers were so helpful and professional. We had to communicate over the phone with them from Richmond. Everyone we spoke with was extremely nice and they got the job done as quickly as possible so our daughter could have her car back. Great quality care!! And safety!!
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February 2024 by Michael Ellis
We were in and out for 2 tires. The staff is always friendly.
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February 2024 by AM AM
I really like this Firestone and go here for small service as needed. I have had to get patches on my tires multiple times, and they never fail. They are also guaranteed patches, which is great. The staff is pretty awesome as well.
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February 2024 by Kathy Owens
Always been treated with respect care and concern
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February 2024 by Victoria Johnson
The team at this location are ALWAYS helpful and efficient. I would not go anywhere else for my auto care.
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February 2024 by Whitney Boone
Quick and efficient oil change service, friendly staff, no-nonsense approach. Done in less than an hour. Highly satisfied!
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February 2024 by James Richman
I called Firestone to get an appointment for an oil change and wheel alignment, and I was able to get an appointment the same day at 3:00 p.m. I'm happy I could get an appointment that fast. And when I got there, I was greeted well and my car was worked on right away. I left in less than an hour.
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February 2024 by Donald Carter
Courteous & convenient
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February 2024 by tom claypool
EVERY TIME I VISIT THEY GO OUT OF THEIR WAY TO ADRESS ANY PROBLEMS I HAVE...JUST SAYING BUT FACT...
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February 2024 by Dragonheart casiano
The staff was kind and knowledgeable and called me with an issue with one of my tiers that had a nail in it and she recommended one that was in my budget. I give that shop 10+.
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February 2024 by Jordan Baylor
I always receive great customer service every time I visit this location. My car had new brakes and all hardware installed on the front, new spark plugs put in, and new windshield wipers installed. I was able to get this all done on New Year’s Day. I continue to come to this location for all my vehicles needs.
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February 2024 by Brandon McMindes
My review.
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February 2024 by Tiger Wolf
Let me first say, I worked for an automotive place before so I understand how they work, but what I got today was far beyond insane. I took my truck in for an oil change and tire rotation and to have the tires and brakes checked since I am preparing to haul a 20000 lb fifth wheel 900 miles. No my truck does not even have 60000 miles on it yet even though it is a 2014, so the mileage is very low and 95% percent of it has been on the interstate, so I was a bir shocked when after about 20 minutes in the shop I was told the front brakes had been overheating and the rotors were starting to crack; solution: I needd new calipers, rotors, pads and hoses almost $2000. Now that threw me off so I did not even think about looking at the rotors myself, end result was I told them to replace the rotors and pads. Now here is where it got interesting, the parts came from across the street at Autozone, I know because I saw the delivery truck adn watched them unload the rotors and pads, rotors for a Ram 3500 Super Duty cummins are easy to spot, the truck drove around the back of the store after the delivery and came out on the other side, then proceeded to drive back across the street to Autozone. I used to work for Autozone at the corporate office dealling specifically with inventory and parts, so I know the prices pretty well, anyway when I got the invoice, I first verified the part numbers on the invoice - yep they were Autozone parts, same item numbers as online, here what I got: brake pads $83.99 instore, $161.99 at firestone, rotors $106.99 instore, $293.99 at firestone. OH HOLY CRAP!!! The rotella was $10.99 a quart which is $7.49 at Autozone, thats about a 40% markup on the oil, ok I can except that, but the brake parts -- $749.97 for parts that are $297.97 at the store that is over 150% mark up on the parts. On top of that there $159.00 in labor which personally i think is a bit much since the tires were already of because I was getting a rotation, so basically the labor was to remove 2 caliper bolts and snap in the new pads. Now the labor does not bother me near as much as the highway robbery on the actual parts. $293.99 for a part that costs $106.99!!! That is ridiculous. Fortunately I am moving and will never have to deal with them again.Edit: One can assume they know about the prices and dont care . Been 3 months and no response like other posts have, but dont bother, i dont live there anymore.
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December 2023 by Jennifer Haddock
Excellent customer service and convenient! We were able to drop our vehicles off, run our errands and return later for pickup! 10/10 would recommend!
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December 2023 by Jim Shields
Great price, great service, great customer care and worth the time and money....would recommend this location to anyone who needs auto services....thank you for a great experience!
