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April 2025 by Jes Scaevola
Let me start by saying that the banking associate was amazing. The manager was not.
In trying to open an account with a cashier's check, which is absolutely guaranteed, I encountered the wildest problems. The manager apparently called my old bank and gave the wrong number off the check, which led to obvious problems.
When I called my old bank at the branch I closed my savings account to verify that this was my money from my account, the manager had left the room. I verified everything in front of the associate, then the manager came back and started asking the bank questions that were already answered. We had been on this call several minutes already, but she walked in as if we had been waiting for her.
I told her they can only verify these details to me, but she kept asking questions as if I hadn't said anything. She even asked the old bank manager if there was any insufficient funds when I closed that account. I had closed my savings, but still have checking there, so how would that work? It felt really judgey. Also, does she not trust the associate that had been working with me for an hour and some change already? It was disrespectful to everyone.
So nearly two hours in, the manager was satisfied that I could open my account. I literally just requested enough be released for me to pay my rent tomorrow, but the manager didn't want to release any funds (again, which are guaranteed) for seven days. She told me that maybe I would prefer to bank closer to where I live (I work in Winchester, but ok). She was absent and dismissive at the same time, which is a feat, but she nailed it.
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October 2024 by Jasmine Wallace
This bank is horrendously behind when it comes to technology and is unimaginably corrupt and crooked. They refuse to do anything electronically, lock users out of their website and provide no help (after you've waited endlessly on hold), and steal huge amounts of money for accounts that aren't used as regularly as they would like them to be. I could not possibly recommend a financial institution less; be careful where you keep your money.
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September 2024 by Itz_
Question why they don’t have Zelle ?
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December 2023 by Julian Berlin
Very helpful and knowledgeable people.
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December 2022 by Cindy Greenya
I have had great experiences with Lisa Whirley and their lending team. She is responsive, personable, and highly knowledgable. I love supporting First Bank. They are our first choice in both commercial and personal banking and loans.
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September 2022 by Yaron Linett
Thank you to Darcus, Lisa, Cindy, and the rest of the team at First Bank. I personally and professionally recommend them. Top notch, A+
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July 2022 by James Kline
A negligent teller cost me $400 by marking on checks before seeing what kind of checks they were. Very angry. Bank couldn't honor their mistake. Bad way to do business. Horrible bank.
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April 2022 by Mascha Williams
Lisa Whirley is both knowledgeable and very personable. She’s thorough and goes above and beyond in the mortgage department.
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January 2022 by tina anderson
I have been with this bank since their opening and my opinion are the best bank
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January 2022 by Elizabeth Peachey
Wonderful and caring staff who always go the extra mile providing outstanding service!
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May 2020 by Jay Slonaker
Candance Davenport is truly knowledgeable of commercial banking. She takes pride in making sure your needs are taken care of. Most banks have lost their community feel but Candance is keeping the local feel still alive.
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September 2019 by Caitlyn Sierra
Excellent customer service! First Bank provides a lot of options for small businesses when it comes to digital payment options. Extremely knowledgeable staff!
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July 2018 by Sonny Ink.
Really nice bank and all tellers are nice and friendly .They've had one branch front of 7-11 On valley avenue They weren't really busy but anyhow First bank employees awesome
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April 2018 by Mark Sitter
Very pleasant tellers wether indide or using drive through.
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April 2016 by Guna Subedi
Love First Bank. I am always treated well no matter which branch I go to and whether they know me personally or not. A true local experience.
