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November 2023 by Pam H
Do Not take your vehicle to Hogans. The worst service and rude employee. I went in to get my head light fixed. They had to keep it overnight to get a part. I was told one price on the phone and specifically asked if that included what was already quoted for the oil change, tire rotation and diagnostic and was told it did. Well I get there and it did not so it was $200 more than I was told. If that wasn’t bad enough I start driving home and hear something hitting the side of my car so I pull over and look. They didn’t attach the plastic piece fully that goes around your tire and it was hitting the side of my car. I call and they tell me to come back so when I get there the man asked me what is wrong and I tell him. He goes oh we left off the piece for the tire air valve I told him no and explain again and he says what. I finally just told him to look because I could see the two pieces that hold it on the back part were missing. I told him they didn’t put in the screws so it was hitting the side of my car. He takes it back and they fix it. He then comes out and half laughs and tells me it is fixed and it wasn’t screws that were missing and gives me the correct name of the part. I was beyond mad at this point because I don’t care what the part name is, you made a mistake own up to it and fix it and don’t laugh and act like I screwed up because I used the wrong name. He didn’t even care or apologize. Absolutely worst service and I will not be back.
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November 2023 by Jay Gillispie
Very professional. Did the job on time, for the price quoted and I didn't feel any upsell press like at some other places I've been over the years. Definitely recommend for fluid service and tires.
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November 2023 by keith lessard
Mechanics did a great job and ensured the safety and sanctity of my vehicle. Thanks you all. Will continue to do business with this shop.
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November 2023 by steven becker
Very helpful staff.I am not from the area, however the staff accommodated my truck needs, on same day as contactedTHANK YOU
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September 2023 by David Mcbride
This was a wonderful experience. We were staying at the hotel next-door and we noticed that we had a flat tire in the morning. I went over at 7:15 one was already at the desk and he had us on our way at exactly 9 AM as promised I highly recommend Hogan and sons and especially Juan at the front desk. It was a great experience and they and they turned a really negative situation into a super positive thank you Hogan and sons
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August 2023 by Amanda Adams
Jason is a rockstar. My vehicle had to be towed to their location (when they were closed) they kept me informed did what was needed but listened to me and didn't make me feel like I was a bother. Everyone I interacted with was super helpful. Had my vehicle back and running super fast.
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August 2023 by Doug Palmer
I brought in a flat tire from my box trailer. The estimate was just over $40 if it could be repaired. It turned out to be a loose valve stem that simply needed to be tightened. They didn’t charge me a cent to take care of it. They even reinflated the tire and put it back in my car while I was finishing in the lobby. Their team is stellar – I highly recommend them.
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August 2023 by michelle kihntopf
We had new tires put on our travel trailer. Quick and efficient! Wasn’t sure where to take our camper for new tires. Hogan and sons came recommended and I am grateful they had an appointment available.
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August 2023 by Crispin C.
Their state inspector claims false issues with your vehicle to help them upsell repair services. The whole business is a group of absolute idiots who believe it is fine to give customers faulty parts and incorrect inspection results.
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July 2023 by David Breen
Great customer service! Thank you for being so helpful, patient and understanding. I’ll be happy to come back when I need help for my cars!
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July 2023 by MrKim Safford
I brought my car in for an all wheel alignment and to have my tires rotated. On the alignment they came back telling me that two of my tires needed to shimmed to do the alignment right. The last 2 times there they had no problems doing the alignment. As to the tire rotation, there concept of tire rotation was moving my right front tire the left front and the left front to the right front. Proper tire rotation is moving the rear tires to the front, left front to right rear an right front to left rear. The proper way to rotate tires totally escape them. I will be looking for a different shop do do my alignments and tire rotations from now open.
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June 2023 by Carl Streit
The Hogan & Son’s team was very accommodating, especially with me being a walk-in without a pre-scheduled appointment. Bill explained that he was short staffed on that day and my needs would require a little extra wait time but they would be willing to fix my tire. They held true to their word and were able to assist my needs and get me back on the road !Thanks Hogan & Son’s !!!!
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May 2023 by Kenny Gordon Sr.
The Attendant I spoke with to set up my appointment was great. The Attendant who was there when I arrived at appointment was great as well as service. My only reason for 4 stars instead of 5 stars was minor. I had 8:00 appointment but vehicle wasn't taken to the back for service until 8:50. I believe they were short staffed for the day. I highly recommend and plan to go back.
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May 2023 by Kim Tracy
Had just hit the road to a horse competition and the serpentine belt broke on one of our trucks.BIG THANK YOU to Hogans and Sons team for helping us get back on the road safely while horses were in tow. You never let us down and the service is above and beyond expectations every time.
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May 2023 by Jesus Molina
I went in one Saturday for inspection and was told that they were booked for the day. I understood. Saturdays inspections pile up quick. He told me to come back first thing in the morning. I came back the following Sunday, early. 8am. He told me he would have it done by lunch. Lunch time came around and haven’t heard anything so I went back to see if it was done. My car was still parked in same spot. I asked them for an update and they said “sorry but we might have it done by 3pm” so I waited there. They pulled the car in so I thought “finally”. Wrong. It was just for looks. I didn’t leave there until after 5pm. 8am-5pm. I watched when he started the inspection. 15-20 minute inspection took the guy an HOUR. Really trying to find something. “Tag bulb is out”. Ok…. 20 minutes later, “umm the bracket for the bulb is broken, we didn’t do it”. All those hours for him to find a “bulb out” and 20 minutes to replace it. Never again will I waste my time here again. Waste… of… time. I spend money on keeping my car in top condition. I know it was going to pass. Scrape up any dime you can I guess.
