H&R Block offers helpful and professional service from the front desk to the tax specialists. Customers find the process smooth and easy, often returning year after year. The staff, including knowledgeable tax specialists, are friendly, patient, and thorough in answering questions. The office environment is welcoming and comfortable. Clients appreciate the honest and dedicated approach, with some mentioning that their questions and concerns are handled with care and understanding. Overall, H&R Block provides a friendly, reliable, and efficient experience for those seeking assistance with their taxes.