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March 2024 by Zandy Rojas
Drive-through took almost 30 minutes when I asked the teller if they could speed up the process because my son was feeling sick and had a situation in the car.. the answer I got was “You have 3 people ahead of you“ Really Navy Federal?! How about I’m sorry to hear that I will do my best to speed up the process but just wanted to let you know that they are a few customers ahead of you…sounded better right..?!All I’m saying is what a lack of empathy not to mention the poor customer service (the teller was a lady with black hair, glasses maybe, she looked Hispanic) anyway I expect a little more from Navy Federal customer service…
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February 2024 by CriticalNite
Destiny helped me get a new debit card, was in and out within 5 mins. Great service!
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February 2024 by Bruce Duncan
Scheduled a mortgage meeting at 9am. Have been sitting in the lobby for almost 25 minutes and there's nobody here in line. Whats the point of scheduling a meeting if they can't make the appointment? Very frustrating. Scheduled this meeting two weeks ago...
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February 2024 by TiNa StorNing
Although it was crazy busy, my wait time was minimal. I totally enjoy banking with NFCU!
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January 2024 by Dwight White
Largest US credit union has wide disparity in mortgage approval rates . They rejected more than half its Black conventional mortgage applicants
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January 2024 by The Prezdog
Overall I like Navy FCU, this branch however is ridiculously small. 0 privacy if you need to discuss something personal, you’ll feel,like you’re giving a presentation to the ppl you’re standing shoulder to shoulder with.
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November 2023 by Rachel B
Went in to open an account and was met with blatant hostility. My fiancé and I went in to open an account for me, he already had an account, and the staff at the door checking people in were incredibly rude. After having wanted a NFCU account for some time I am taken aback and will be rethinking my banking decision.
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October 2023 by Jason Sumner
October 6th I want to this branch to met by an associate who was very rude about how i interrupted her eating her m&ms. She also did nothing to help me she only cared about her candy this is an associate that should not have been hired. She exhibits terrible customer service and I would know I work in retail!! Terrible brach because of her
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September 2023 by Michelle Fredman
My wait was 12 minutes in and out quickly I like how through they are !
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August 2023 by Carly Joelle
I just had the BEST customer service experience with Steven in the Navy Federal Mortgage Loan Department of the call center. Steven was patient, professional, and kind as he helped me through the HELOC application process. I am so grateful to Steven for empowering me with knowledge throughout the process. Unfortunately my survey call got disconnected so I want to make sure he receives the recognition he deserves.
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July 2023 by Angela Beverly Fielder
Always helpful and courteous experiences whether walking into the lobby or drive-thru.
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June 2023 by Javier Castro
Besides my Primary Bank, Navy Federal is EXCELLENT
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March 2023 by Travis Rudy
Not all the employees but some are condescending and rude. It's not even the tellers it's the people at the door asking what you need as you come in, as if to grant permission for you to cash a check. The dirty blond one with the LV bag was exceptionally smug.
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January 2023 by Tracy lee
Don't be in a hurry. Longest waiting area EVER ? 45 MIN IN AND STILL 3 PEOPLE AHEAD OF ME.
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November 2022 by Lt L.
I have been a member of NFCU since 1980. I have been a customer with barely 2 Pennie's to rub together, one whose credit was maxed out, and one with financial security. NFCU WAS SIDE by side with me the entire time. I have overdrawn my checking account, purchased a 60,000.00 SUV and taken out a 20k signature loan without ever leaving my home. And I was treated the same regardless of my balances (Or lack there of!). Hands down the most professional and courteous staff I have ever dealt with. They are with me wherever I go. If you are not a member of Navy Fed, I am sad for you!
