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March 2024 by Paul Strawderman
Seems there is a wide disconnect between the national chain and the local chain. Got a quote to replace a rear hatch window, $568. Explained why I needed it. Even called back to make sure the rear hatch window had defrost. Guy shows up with a front windshield. Several calls later my quote disappears when they cancel the appointment. Then they call and say the price is over $1000. A true bate and switch tactic. Do not do business with them or the Winchester branch. I’m now getting my hatch window replaced for $375. With warranty. They are either crooks or just plain stupid.
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March 2024 by Robert Nickell
Got me in early, and completed my windshield replacement in a timely manner. No issues whatsoever.
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March 2024 by terico jensen
Be prepared to take you vehicle back multiple times if you go with this location. I am so disappointed in the work they did on my vehicle. My rear glass shattered and I left glass all over the rear of my car. The advisor told me they would clean up all the glass but they failed to do so. Better yet, there is glass under the new rear glass they replaced and now I can't clean it up due to the new glass being in the way. Additionally, they glass is supposed to have a seal installed for which I was told that the seals don't come with the glass on some vehicles. I knew I should have gone with Safelite but decided to let USAA make the choice for me. If you need your glass replaced, go elsewhere and have them install OEM glass.
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January 2024 by Veteran Davis
One word - Idiots!You can’t calibrate a vehicle? Then you have no business replacing a windshield. Thank you for making me take 2 days off for nothing!They give you a piece of paper with their number printed on the bottom - Have your insurance company call this number. Ok . I call the number and it doesn’t work. Gives you a new number that’s the regional office, who knows nothing about the screw up you caused!I WILL NEVER EVER USE CRAPLITE AUTO GLASS AGAIN!!!Learn how to calibrate safety features!How does the jingle go? ?? CRAPLITE bends you over CRAPLITE screws you! ??
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December 2023 by Dee Del Gallo
While previously with actual glass repair they have been wonderful. However needing a new regulator for passenger window I waited week after week with no phone call contacted customer service to find out that apparently they weren't able to get the part that I was going to have to get it myself which is ridiculous because there is a auto dealer for the make of my car right here in Winchester and the biggest thing is nobody bothered to call me to let me know this. I find this to be poor customer service and will not do business with them again.
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December 2023 by G L
Automated phone service impossible to talk with a human. Giving you a 8 hour window have you sitting at home all day. They never showed up for an appointment.
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November 2023 by Amy Gainer
This place deserves negative 5 stars. This place has poor customer service. Stay far away if you need glass repaired or replaced cause all you'll get is a run around and still won't get your glass repaired. If you want excellent customer service in a timely manner go to Blue ridge glass and metal!
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October 2023 by Wendy Gilbert
Their website was easy to use for scheduling. I had my windshield replaced and the service was faster than I thought. The technician (sorry, I missed the person’s name) was extremely professional and answered the questions I had. I would definitely recommend others to this location.
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August 2023 by Jennifer Kuhn
Safelite Auto Glass was great I had gotten a small chip in my windshield. We had no appointment they took us right it an took care of it. We can thank them enough for there services. I would definitely recommend them.
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August 2023 by Jason Sumner
Above and beyond on service.By that I am our car needed a brand new windshield as it was broken. When we got the call that our car was ready the technician who fixed it informed me that the molding was in brand new condition and was not needed. So as such he took off 50 dollars off the total amount. This was not needed and he could have said it was needed but the technician was very honest and we appreciate infinitely. As well the woman at the desk was extremely polite and provide excellent customer service. Thank you safelite couldn't recommend you all more!
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August 2023 by Thomas Horstman
Scheduled an appointment and technician came up with a thousand excuses to cancel it. I was at work and couldn’t deal with it.
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July 2023 by Leanne Kamber
A great place all around. Great customer service. Clean professional work.
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June 2023 by Lin P.
Initial Review: I initially gave a stellar review (if you saw it yesterday before this edit). Customer service and interaction are 5 stars...But, I should have looked closer at the job before driving 21 miles home. I will be driving 21 miles back to the shop, and I will update this review with their corrective actions. We'll see how they salvage this review and future work.Update: "No cost other than a 42 mile round trip and my wasted time". The poor workmanship from a less experienced (or less caring) technician was quickly corrected when I returned to the shop. Got a free "sorry about that" and was on my way. Three stars for a windshield that doesn't leak (so far)...don't know about the rain sensor yet...
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June 2023 by Traveling Jack
Corporate at Safelite no longer sees the value in servicing commercial vehicles. Take your business elsewhere if you have a commercial vehicle
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June 2023 by Laura Sabatino
Great service but you cannot reach them by phone. The automatic phone never rings through if you have a question.
