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December 2023 by Linda Shade
This is the only store I use. 21yrs. Chad is my go to person. Very knowledgeable, takes his time to make sure everyting is taken care of. He's the best
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December 2023 by Terry Taylor
Chad has been a God sent. Helped move my phone info. Don't let him go.
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December 2023 by Rochelle McDonald
Chad at the t mobile store in WInchester Va is so knowledgeable and very helpful. A godsend for us older folks.
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November 2023 by Stacey Jordan
I just upgraded today at the Kernstown location. Tyler was absolutely amazing. He was patient, informative, and didn't try to push any particular phone on me. I thoroughly enjoyed waiting thru the transfer of apps to the new phone. He chatted with me and made the whole experience very enjoyable. Thank you so much Tyler.
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November 2023 by Jennifer Stottlemyer
Chad and Tyler were absolutely amazing! They answered every question I had with ease! I couldn’t have asked for better service, hands down! Thank you guys for such an amazing job and your enthusiasm about T-mobile! Definitely made me feel comfortable changing my account!!!!!
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November 2023 by Jenni McWilliams
Tyler and Tiara were the most helpful with our odd situation on upgrading our phones and adding a line. Best experience and we have been customers for years!
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October 2023 by Zach Mason
Amazing and friendly service at this T-Mobile. We were helped by Matty who was very polite and patient while helping us get our internet set up. Would 10/10 recommend this T-Mobile for anyone interested in top tier customer service and rates.
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September 2023 by Matt
Had to stop by headed home. Staff was able to help me out with my issues and get me moving again quickly.
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September 2023 by River Henry
New staff completely and all of them are very smart and know a lot about their job. ❤️
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December 2022 by David D
Wonderful staff. They are very patient and work very hard to get you the best deal. They explain everything before making any account changes also. The management is top notch and very professional. I used to use the corporate store but after going here I’ll never go back there again. The staff here really makes a huge difference compared to using the other store. I highly recommend using this T-Mobile location over the others.
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November 2022 by Betsy Munson
Amber and staff were fantastic! They are always finding ways to help me with my bill and to provide great customer service!
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November 2022 by Carol Boyd
Excellent Customer Service! Amber is top notch with fixing issues. Only store I would ever go to.
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October 2022 by Jon Woods
The team helped me today, I was frustrated with the technology and they worked me through it. They explained in details the merger between T-Mobile and Sprint and a time frame of the completion of the tower merger. By doing this it gives me great confidence in the future with T-Mobile. Very impressed with both the manager and Chad.
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September 2022 by Bart DeGraw
Every time I have visited this store I have been impressedby the staff there, in their knowledge and willingness to help with anything I needed. During my most recent visit, Chad (rocks!) helped with a tech issue.Customer service is the best.
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March 2022 by Patti Johnson
I went to the Apple Blossom Store a month ago to upgrade my phones due to the merger. I received an email from Sprint offering free phones and Jacob showed me the phones I could choose from. Went back today because my bill came in and it was higher than the prior bill and my screen protector was cracked all ready mind you it has only been a month. I was told they were unable to help me because their system was down. I went back to my car frustrated and called the Keenstown store. Asked if their system was up and they said yes. After getting there Amber helped me and come find out the phones I received were not free and was being charged each month and this is why my bill increased. Amount other charges I was changed for that I should have not have been. this is the only store in Winchester that is knowledgeable and anyone should do business with. Thank you Amber for all your help.
