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February 2024 by Loren Lansky
Sean was fantastic! Spent a tremendous amount of time to resolve technical issues. Quintessential professional. Highly recommend.
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February 2024 by Julie Ferraro
Alexis and Sean were great in helping us change over to them from AT&T! Highly recommend their store!
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February 2024 by Carol Newlin
They were very Customer Friendly, Knowledgeable. I will keep coming to this store from now on instead of the one on London Street.
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February 2024 by Morompi Ole Ronkei
I came by to your store to purchase a phone. Was served by Sean who went out of his way to assist way beyond the purchase of the phone. Truly a rare gesture. Prof. Ole-Ronkei from Kenya
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February 2024 by Patricia Durst
My husband and I had a few things that we needed changed on our account plus he wanted to upgrade his phone. We first went to the TMobile headquarters store on South Loudoun Street. The guy did not want to help us at all, he kept saying he couldn't do what we needed done. So feeling frustrated,we decided to go to a different store. When we walked in, Sean greeted us and asked what we needed. He was extremely helpful. He had to call support and deal with them, but finally was able to get my husband his upgrade, change our plan to give us a discount, and did it all with a smile! We will be seeking out Sean if we ever need something done again and will be avoiding the S. Loudoun store! Thanks, Sean!
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February 2024 by Alison Flanagan
Awesome people at this store! Great experience!!! Alexis, Amber,and Sean very friendly!
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February 2024 by Margaret Brown
Great staff took their time to help me fix my phone. Didnt push a new device on me. Will definitelybe going back to them.
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February 2024 by Douglas Powers
I am an existing T-Mobile customer. My phone is 5 years old. I went in this location for an upgrade. I was told by the employee that in order to upgrade it is required by T-Mobile corporate to carry insurance on the new phone for a period of 4 months. Obviously, this is not T-Mobile's policy. Unethical business practices!
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December 2023 by Daniel Yanez
I visited the store on Monday before closing. Alexis with Kim delivered an excellent customer service. They helped us with an IPhone upgrade, stayed late helping us. Today Friday 15th went back again and Kim provided excellent service once again. Loved this store make us feel valued. Thank you T-Mobile !!
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December 2023 by Deb Khanjani
Alexis was excellent! She is an example of excellent customer service. Assisted me through every step of a second phone activation and setting up parental controls. Thank you, Alexis!
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December 2023 by Deb K.
I am very happy with the service I received from Alexis this evening. I came to activate a second phone to my account. The phone is a present for my seven year old granddaughter who loves to text, FaceTime and watch PBS kids. Alexis helped me with every step of the multiple codes required to set up service. She then proceeded to help me with parental controls. Alexis and the other T Mobile staff person greeted me warmly when I entered the store, Alexis listened carefully to my need and then helped me achieve it. Thank you again, Alexis! Now, T Mobile, if you would just quit outsourcing your phone customer service...! .
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November 2023 by Noel Monroe
I went into T-mobile simply for help with a bill mix up, Kimberly and Amber were so amazing and helped me out and pointed me in the right to get the issue solved. Will definitely be going back to this store when I decide to upgrade my phone in the future. Thanks so much ladies!
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November 2023 by Bethany Ulsh
Every time I go into this store, all the employees are smiling, friendly, and so helpful. It is refreshing to be treated like you matter. Nathaniel went above and beyond to ensure I got exactly what I needed. Highly recommend this particular store and Nathaniel as your go to!
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November 2023 by Sarah Boothe
I went into this store to inquire about an upgrade and adding a new line to my service. Kimberly was super friendly and willing to answer all of my questions. I left feeling very informed and appreciated as a customer. I will definitely be seeking her out when I return to follow thru with my additional services.
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November 2023 by Grorge Pappas
Alexis, Amber, and Kimberly went up and beyond to help fix my phone and bill. They were very patient and knowledgeable. I recommend going to this location for all of your needs. Went to 2 other locations with no help.