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December 2023 by Jason Birckhead
Literally never get anything done in store. Get passed and fourth between customer care, and retail. Guy at retail shop was inconsistent and kept passing me back to retail. Wouldn’t do anything. Do not go to this retail location. All because of how we were talked to.
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November 2023 by Grantley Moseley
I have just started to get service from T-Mobile and I am especially satisfied by their customer service. Their Internet may not be as fast as Xfinity but their effort in solving your problems is excellent. I must mention Noel who helped me to set up my account to make online payment. He went out of his way to make sure I was okay and that says a lot about this company. I recommend this company highly
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September 2023 by Taylor Callan
I cannot express how helpful & an overall just great person that Ali is at this store. He was extremely knowledgeable and even took the time to get to know me while waiting for my phone/watch to be set up. Going into that store, I was prepared to wait a long time or even have a bad experience, but Ali changed my entire mood! Seriously a great worker and person! Cannot express it enough.
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September 2023 by Jenna Wine
I went in thinking I would be there for a long time for an interesting situation with a line transfer. Matt met me at the door and helped me right away! He did a wonderful job, had a great sense of humor, and helped me to get in and out in no time! I highly recommend this location. I’m so glad I have T-Mobile now!
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August 2023 by Michael Devon L.
My wife and I came into this location on August 15th to make some changes to our plan and to replace a phone that our daughter had that simply died. The young lady we first spoke with wasn't able to help us so we asked to speak with the Manager. Anthony came out immediately and instantly got to work on our some what complicated issue. He was extremely knowledgeable on how to go about solving the issue. I've been in upper management for brick and mortar stores for several years and I was especially impressed with his phenomenal customer service, and quick thinking. Many times companies, and big corporations overlook exceptional employees as Anthony. I hope that Mike Sievert and all of the upper management have a chance to read this review. If I were still in big box/brick and mortar stores I would be stealing Anthony from T-Mobile LOL ! Great job Anthony keep up the good work and I will definitely recommend your store from here on out. I also noticed this store has never gotten a single review on Yelp. That is disheartening and concerning, and plain disappointing. This young man should be recognized for his absolute phenomenal customer service. Also when we went back two days later to turn in and purchase another phone JT helped us and was absolutely amazing too. Even explained that he was new but if he hadn't told me I would have never have known. Kudos and his gentlemen great job again I look forward to T-Mobile being my cellular phone company for the rest of my life.
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July 2023 by Thomas Krahling
I just had the absolute best customer service that I have had in a very long time. I went into the T-Mobile store on Loudoun St. In Winchester. I was immediately greeted by Karina. I cannot begin to express how patient and professional she was. I was switching from Verizon to T-Mobile. She went above and beyond helping me with this process. I had previously went to the T-Mobile store in Charles Town where I had a less than good experience. After that experience I had actually thought about not switching to T-Mobile. I'm glad that I changed my mind and gave T-Mobile another chance. Thank you Karina for everything that you did for me today and for representing T-Mobile in such a wonderful way.
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June 2023 by Kelly Zink
The people here are awesome! I went in for what I thought would be an easy return, it ended up being a lengthy process. I had Matt, he was so kind and had a great sense of humor! I didn’t mind waiting, I felt so bad for everything he had to go through but I appreciate his efforts and his great service! Anthony the manager was fantastic as well! Thank you!
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February 2023 by Ari Dreams
Matt was absolutely amazing! I went to another T-Mobile store in the area and they just couldn't do what I needed. I went here and within twenty minutes my new phone was working and my trade in was sent in. One of the best T-Mobiles I've been to.
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February 2023 by rene moore
Very poor experience. I have been with Sprint for 30 years. Not impressed with TMobile. I have 4 lines on my monthly bill. We needed a phone replaced/upgrade. I had lost my drivers license, but had a duplicate paper copy. Plus tons of other ID. That was not good enough. I knew my passwords. That was not good enough to do this. In fact Chistina told me to go back to the DMV and they would put a picture on my temporary paper copy. She said she accepts them all the time. Like a fool, I went back to the DMV, stood in line for 2 hours to be told, they never do that or have ever done that. Not sure what is going on at this store. So, I just called T Mobile and ordered a new one on the phone. Nothing to it. I wish, I had known how easy that could be done.
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February 2023 by Hannah Pinkley
Tyna has been amazingly helpful! The 1st visit my husband and myself went in to look at phones and decided against at this time she never made us feel any pressure but helped us understand all our options. The 2nd I went in panicking thinking I changed our plan she assured me I did not and calmed me down. She has wonderful customer service skills!
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January 2023 by Hannah P
Tyna has been amazingly helpful! The 1st visit my husband and myself went in to look at phones and decided against at this time she never made us feel any pressure but helped us understand all our options. The 2nd I went in panicking thinking I changed our plan she assured me I did not and calmed me down. She has wonderful customer service skills!
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November 2022 by Alana Miller
Ryan it’s not only one of the nicest people I have met in a long time, but an excellent sales associate! He has been helping me for several months, and watched me advance from an android back to my Apple products. He is extremely knowledgeable without being arrogant, which is hard to find these days! I just signed up with T-Mobile several months ago and due to Ryan’s excellent customer service. I will continue to visit the loudoun Street store and certainly look forward to working with Ryan on my next visit. Hang onto this one he’s a keeper!One very happy customer,Alana
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November 2022 by Giovanni Beadman
I did an update on my iPhone and I started getting really bad service. It will go from 5G to five you see the LTE to even SOS and I don’t have an emergency so I brought my phone into Matt and although the store was full, he took time out to update my phone and it’s running great now. Robert is also a great person work there so I like to store your nice good customer
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September 2022 by Elizabeth Davis
Leti was so amazing to work with. We came in with lots of questions and concerns and she patiently and expertly answered them all. She helped us feel comfortable and confident with the devices we were purchasing. Ryan was also very knowledgeable and willing to help. Everyone was friendly and easy-going. Definitely recommend this store!
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September 2022 by Mary Stevenson
Ryan did a great job helping us today! He is knowledgeable, super personable, and really fast in getting me transferred to my new phone. Couldn't be happier with his customer service!