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August 2023 by Constance L.
Kevin went above and beyond to get our issue taken care of. He was very personable and kept us up to date!
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July 2023 by Gladys G.
We have been going to Tri-State for a while, in the last few years Bob has been taking care of us, he recognized us since we were coming in and as usual gave us his best service. He recommended a couple of things, and we discussed our newly purchased Sentra for our daughter, he immediately gave us a business card and said that he would take care of her! Bob has definitely won our trust and we will continue to go to him for any of our needs!
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March 2023 by Chela S.
Went in for an oil change on a Saturday afternoon. I thought they would be to busy, but they managed to get me in and out in less then an hour. The service was amazing as usual. They go above and beyond to meet their customers needs!
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December 2022 by Robby B.
My parents purchased 3 vehicles from Tri State Nissan over the past 15 years. Their most recent purchase was a new Altima in February of 2022. In October, with less than 8k miles on the Continental tires that came at purchase, the back passenger side tire exploded. As one would expect, my parents were very uncomfortable to continue driving on the other 3 remaining Continental tires. After bringing the exploded tire into the dealership they were told it would be sent to Continental and a reimbursement was possible. Fast forward a month later, there was little communication and the tire was still at the dealership. Nothing had been done as promised. After I raised the issue, the general manager called to see what could be done and offered to provide Michelin tires at cost with no labor ($90). Unfortunately, the charge $868 was still higher than getting the same tires from other local distributors (Eddie's Tires, Costco etc).They had a chance to make things right and didn't come through... and we've been loyal customers for years. Also, be wary of these Continental Tires that are still being put on new Nissan's at Tri-State. Please see the attached photos.
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October 2021 by Bob V.
I bought a 2018 Nissan Pathfinder SV new, with the best warranty plan, from here in October of 2018. Within a month. It started pulling to the right, I took it in to here. The alignment on the front right tire went out. They supposedly fixed it. I drive it another 2 months and it started pulling to the right. I take it bake, and the same issue with same tire out of alignment in the same direction at about the same amount. I ask them to fix it, but they say it will cost me out of pocket. They said the warranty only covers regular annual services. They wanted way too much to do the service, so I took it to my mechanic. They fixed the alignment. I contacted Nissan corporate and file a complaint. Never heard back. Ive had to take it to my mechanic 2 other times for an alignment and its always the same tire. And, it's currently out of alignment and going through tires like crazy. 3 sets since I bought it. Tri-state has done nothing but try to wring money out of me and have provided no "care" as they claim to do. Im trying to sell this car asap! I will never buy another Nissan or shop at Tri-state Nissan. If it isn't covered by a warranty, they dont care if its broke and that you have to pay for it. My advice is, if you must buy from here, choose the lowest warranty because you will be paying out of pocket for repairs that they should fix anyway.
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July 2021 by Sierra M.
Tri-State has treated me so good! I purchased my first brand new car, a 2019 Nissan Sentra, from them in March 2020. E.T. was the salesman that really sold me on the car. He was super knowledgeable about the vehicle, answered my endless questions, negotiated reasonable deals with me (which typically doesn't happen at car dealerships), and made my car buying experience personal and not so nerve wrecking. He definitely exceeded my expectations for how smoothly buying my first car would go. Since initially purchasing my car, I have been back to Tri-State for my regular servicing and such and they have went above and beyond to meet my wants and needs. They have awesome servicing hours and you don't have to have an appointment or have all day to get a servicing done, they get you in and out very fast. Recently, I went in for my regular oil change and they made me aware of a recall on my vehicle, even know they were pretty busy, they still were able to get done in about 30 mins! If you are looking to purchase a brand new or a new-to-you car, I highly recommend Tri-State Nissan. Not only are they super polite, they genuinely strive to make their clients satisfied. I have never left there feeling like I've been sheisted or taken advantage of for money. 10/10
