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February 2024 by Isaiah Shnurman
Excellent customer service!Candace was instrumental in getting a fraudulent purchase removed and suspended from my account when the corporate store did nothing to correct their error.
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December 2023 by Mariah Turben
Stephanie did a great job at helping me figure out an issue with my phone and fixed the problem quickly! Great service!!
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August 2023 by Pedro Davila Avila
Candice and Michael were most polite, knowledgeable and efficient taking care of my issue!
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December 2022 by Jessica Forrer
Candice is so helpful and stayed way past closing to help us step up phones and watches. I highly recommend her.
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December 2022 by Michele L.
If I could give this business a zero, I would. We purchased 2 IPhones from this "Verizon" retailer. Waited 10 days for them to arrive. We were told we will receive $400 refund per phone as trade-in, providing they were in working order, which they were. We paid the balance of our phones at the time of sale. The next month, Verizon increased our bill by $50. They never received documentation that the phones were paid in full. Multiple phone call to Russell Cellular and attempts at a 3-way phone call with Verizon were a complete waste of time. Hubby walked into Verizon with all our documentation, and within 1 hour everything was straightened out. Bottom line, stay away from Russell Cellular.
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December 2022 by The Jimmini Show
Very curt and did not want to help me unless I suggested things. Kept insisting I change plans to get more trade in when the plan would cost more EACH year than their offer. Didnt want to tell me if there were any sales or other offers upcoming. Go to the store in town for GOOD service. This place is a joke these days
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October 2022 by Andrew Brannon
By far this has been the best Verizon store in the area. I had an issue with adding a line that’s a very long story. But needless to say. The staff Travis, Candace, and Cameron were the most helpful people I have ever encountered at any cell phone store. They helped me resolve the issue with my phone that technical support couldn’t even figure.
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October 2022 by Brandon J.
Was told one price when trying to buy a tablet for my mom. Then after my credit card was ran told another price, and saw my bill was more expensive than was quoted. I will not go back. Save yourself the trouble and go to the real Verizon store
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September 2022 by James Slacker
These guys have been going to extra mile for me as I try to fight my number away from metro by t-mobile. Great customer service from associates who know what they are doing. If your looking for in person customer service that actually solves your problem, this is the place to go.
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June 2022 by Rose Gillispie
I will bypass all other Verizon locations just to go to this one! The employees are very knowledgeable and make me feel like I matter as a customer! They always keep you informed about new deals going on but never make you feel unimportant if your not interested at that time! They are there to answer questions and give you the support you need! Shout out to Tyler for all his help and knowledge! If you need phone help definitely go to this location!
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June 2022 by Melissa Oates
There isn’t enough words out there to describe how appropriate I am of Tyler and Candace. These two employees have went above and beyond to make sure everything I needed and wanted was done. They kept me up to date on every step of the way. Once again, thank you BOTH for everything and I won’t be going to anyone else but you all.
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May 2022 by ryan strosnider
Had a fantastic experience w/ Tyler. He Answered all my questions and concerns. He was so great and personable to work with. Would come back just for him!
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April 2022 by Catherine Adams (Cat)
I met Tyler in 2018 when he was working for Sprint at the local mall. I have gone to him for every phone related question/issue I’ve had for years. When he left Sprint and joined Verizon I even went as far as swapping carriers just so I knew I was always going to have that same level of great service Tyler provides. I walked into a store for a phone 4 years ago and walked out having such a great friendship.
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February 2022 by Rhoda Lofton
Candace Craft Store Manager of the Verizon location at 257 Market St. Winchester VA, gave us exceptional service!!! With temporary stores hours, not only at Verizon but across US, Candace went above and beyond for us as well as two other customers in front of us as we had to wait. We were apologetic to keep her there after the store closed and she said no need to apologize, I want to take care of my customers! It’s really tough to find good customer service anymore as I work as a store manager myself. Verizon should be promoting this young lady, because it’s hard to find good help! Thank you again Candace for your great customer service!
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February 2022 by Brittney Bolduc
Best experience I’ve had at a Verizon store. Candace was knowledgeable and very helpful! Got me in and out with a new phone in no time!