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April 2024 by Brody Bijeau
Was welcomed in and quickly helped by Tommy. He was able to take care of me and get me my new AirPods! Was in and out of there nice and quick. Keep up the good work!
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April 2024 by Ana Hu
Doug is literally a life saver!!! My screen is broken and won’t even turn on. But Doug literally turned the phone on and backed up all the information, saved more than $300 for me! You can tell he is super intelligent and knowledgeable! the other guy who helped me get a new phone, setting up etc, I highly recommend this store
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April 2024 by John Freeman
This is a great store to visit if you want to get the opinion of the nearby Community College student's point of view of Apple products, one downside is their hours aren't posted on the outside entrance so know when they're open so a visit to the apple website is necessary to know when you can visit
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March 2024 by Carl Hunt
Sat in store for 45 minutes waiting to be seen and found out that I was registered as keeping appt but the agent didn’t complete the process and of in docking me in
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March 2024 by katy reyers
Arrived a seven minutes late to my Genius Bar appointment. After having me go through what’s wrong with my MacBook the gentleman checking me in went to the back came back a couple minutes later and said the tech had “gone home for the day.” I asked what time they were off and he said 7 (it was now 6:55). Why would this star make a Genius Bar appt for only 15 minutes?!? Especially when customers are notoriously waiting at least :30 for their techs to wrap up. Something is off at this store, either a manager who doesn’t understand how schedule staff or employees are slagging off but it’s truly messed up they do this to customers.
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March 2024 by Juan Fernando Luque joya
The service is very bad, they treat you like garbage and be very careful ? when leaving the products at the technical service and then they return it to you damaged and when you want to complain they ignore you, they don't give you the reason and their response is negative! And technical support doesn't help you at all, nor do they want to give you the complaints book and they say it doesn't exist! I used Samsung all my life and I made the worst mistake of my life by switching to this company where the only thing they know how to do is treat customers badly.
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March 2024 by john frazier
Always have been in and out very quickly and the staff is extremely friendly!!
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March 2024 by Ricardo Arias
One hour waiting for somebody help I am looking for buy not free with moneyDisappointed ?
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February 2024 by Kaynarama
I walked in for the Genius Bar as my phone isn’t keeping a charge/won’t charge when I plug in my phone sometimes. I was told by an associate it’d be a 20 minute wait. Waited 45 minutes for someone to finally acknowledge me and was told my ‘appointment’ wasn’t going to be for another hour. NO ONE HAS TIME TO WASTE LIKE THAT. The guy who informed me might as well just shrugged and said ‘sucks to be you then’.
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February 2024 by Taylor Gordon
This was the best experience I've ever had buying a tech product. Very helpful and friendly, I will exclusively use this apple store going forward. Thank you!
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February 2024 by Ammar Hatem
Rude technicians, unprofessional, waited 15 minutes after my appointment time, and they didn’t fix my device, they trying to ripped the people off
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February 2024 by Sonya Boring
My screen stopped working so I took it to the Genius Bar. An associate named Christian evaluated the phone and said it was a display malfunction. He offered a repair that would cost over $300. He wasn't aware, or ignored that I am enrolled in Apple Care, which would repair or replace the phone without charge!I almost decided to start the repair, but chose at the last minute to contact my insurance company and file a claim instead. Christian knew that insurance was the best options but tried to convince me to start the repair with Apple, possibly so he could receive his commission.The insurance company told me I needed to work with Apple to remove the device from "Find my phone." When I called Apple, informed me that I had Apple Care and could replace the phone without a fee. I was almost charged over $300 for repair when I am covered with Apple! I would have paid my insurance company for the repair or replacement if I chose to file a claim with them. This location with attempt to scam you, or is not trained to support your needs.
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January 2024 by Qaiser Sharaz
Worst customer service ever don’t go to this store…
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January 2024 by Amjed Rasheed
Clarendon Apple Store is 1 million times better knowledgeable and has customer service
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January 2024 by Kris Smitty
Everyone in this store had exceptional customer service except for Chelsea. Chelsea needs to be retrained. She is a no go at this station.
