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April 2024 by Jessica H.
Everyone is always friendly and helpful here. A special thanks to Sabah. She helped me with everything I needed and more . I left feeling more confident about my finances. Thank you !
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February 2024 by David Myrick
Wanted to write about a great experience with the manager, Brenda Del Cid.My truck was totaled in an accident and my insurance company paid off the auto loan I had with Truist. However, I never received an official letter or final statement from Truist that the loan was paid off. After an hour talking with customer service from their 800 number, I got absolutely nowhere. The rep said they couldn't send me a payoff letter...because the insurance company paid off the loan. All they could send was a letter of how much interest I paid last year. That made no sense to me.So I walked into this branch on a random weekday and Brenda helped me. She spend probably 20 minutes researching my loan account and couldn't find the final statement, payoff letter, etc... It was never created by Truist. Very odd. She called the internal help desk, explained the situation and got the ball rolling on getting the paperwork corrected. She gave me her business card and offered to follow up with me later. A couple weeks later, a payoff letter showed up from Truist in the mail.I really appreciated the help she gave me with tackling an unusual problem and getting to the bottom of it. Thanks Brenda! :)
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December 2023 by Marwa Dena
Worst service been waiting for the manager over 40 minutes
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November 2023 by S Johnson
Otman this one is for you all I did was asked why my ID was need to make a deposit in my account. Otman was rude & unprofessional still never answering the question to why my ID was needed Discrimination is what this is called. I’ve been with Truist since they were Bb&t & have never been asked to see my ID if I have my bank card. One star for you Otman you deserve zero. The one was needed to leave the review ✊?
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October 2023 by Marian Loves
My friend is leaving the country for an extended period and wants to add me to her EXISTING account. These branches all close at 5pm and we've tried for weeks to get there in time. Today we arrived just minutes short of 5pm and told Curtis who greeted us what we needed. He immediately looked at the clock and said we'd have to come back when they were open. When I protested that they were not open at any time a working person could get inside he asked us to sit down and took our identification cards. When Curtis learned he would need to make a profile for me since I had never banked with them he said it was closing time and gave us back our IDs. This is NOT customer service. This is NOT taking care of your long-time client. I will never bank with this institution. My friend and I will both go elsewhere.
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October 2023 by Flor Rivera
A girl who speaks Spanish is very bitter
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August 2023 by Saleh Uddin
Extremely poor service Drivethru only with 2 car waiting about 40 minutes.
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July 2023 by Samuel Solomon
The worst bank branch and customer service ever
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April 2022 by Totianna
Always wonderful tellers, very sweet, they always remember my name and who I am and make me feel very comfortable!
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April 2022 by Bianca Guzman
Kelly helped me a few months ago with setting up both of my new accounts- business and personal. I had plenty of questions and she was very patient with explaining the process to me, not to mention she is one of the sweetest people I know. Her team is awesome- great customer service and very knowledgable. Highly recommend!
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April 2022 by Jaime Garza
LOVE this branch! Kelly and her team are so personable and an absolute life saver for all business banking needs. Love her energy & her knowledge. 5 Stars would recommend!
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April 2022 by Dan Craddock
I just want to say how much I appreciate this branch and Kelly specifically. They've helped my business so much over the last two years.
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April 2022 by Thomas C. Andrews
I had a wonderful experience with the staffs (Kelly & Fizia) during my loan process.
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March 2022 by Al S
WORST bank ever! I went to deposit money and there was literally ONE EMPLOYEE working there on 2/4/22 and the service took so long that they made me LATE FOR WORK! A very incompetent bank. I’m transferring all my money to a completely different one because of their horrible service.
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February 2022 by Emily Frank (Lisa Frank)
They probably should go ahead and close down this one indefinitely. They’re always randomly closing at super inconvenient hours, like today. Waste of time
