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March 2024 by Victoria Hija Del King
Very friendly, helpful & nice !! I appreciate everything you guys did :)
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March 2024 by Leonel Martinez
They went above and beyond what they had too, that is why I’m giving such a good review
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March 2024 by Judy MolOli
Everth Z and reception staff were great. My car came out looking good and new! We have been going there the last 7 years and they have always done an excellent job. Great with following up on car’s repair status. Highly recommend Caliber Collision Farm Creek Rd, Woodbridge, VA.
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February 2024 by Mr Farmer
Janice Howard made the process easy as possible, kept me informed the whole way, and made sure I was taken care of. Give her a raise Caliber Collision! ???. Best place to get your car fixed! Also shoutout to Kenneth! Great team all around!
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February 2024 by Jocelyn Orr-Thompson
The insurance company totaled my car. The employees are extremely kind and explain everything clearly as to what the procedures are.
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February 2024 by Rosa Torres
Please do not come here, constant problems from the beginning with communication updates with our service advisor Danny, car issues after pickup, and a very escalated argument with Shane, the general manager and Michelle (front desk associate) that involved the police to be able deescalate. We picked up our car after repairs and 30 minutes later driving it, the blind spot sensor alert said they were not working. We went back the next morning and spoke to Shane, the general manager. I explained to Shane and he immediately was defensive stating the calibration was done and not hearing or acknowledging what I was saying, that the sensors worked but only for 30 minutes. The discussion continued escalating as he began to get more upset and Michelle jumped in the conversation having nothing to do with what was being discussed. Michelle openly taunted and laughed at as as customers, and only further escalated the situation. Shane continued being belligerent and we asked him to remove Michelle and he did not, he further encouraged it but told me and my mom we were the ones that needed to leave and threaten to kick us out and told us his brother was a police officer. We felt very unsafe, especially since we felt he was trying to remove us with force unfairly. Janice, the office manager, was the one who stepped in and told both Shane and Michelle to stop and pushed them back. Janice immediately took appropriate actions that Shane as a GM should have exercised. We called the police because we needed to come back at 12 to get our car fixed and based on Shane’s and Michelle’s behavior, we felt discriminated against, unheard, and unsafe. And when we returned because all we want is our car fixed, we did not want a similar situation to occur again or get even worse. If Janice had not stepped in, Shane and Michelle would have made the argument physical based on their behaviors and attempt to manipulate the situation and intimidate us. When we went back at 12, we only wanted to speak to Janice, and at one point, I asked if I could speak to Janice only and Shane denied the request. It was very uncomfortable considering the situation that has occurred this morning and the severity of the situation where we had to call the police to be able to feel comfortable enough to come back and get our car fixed. We did not receive an apology from Shane and he did not even attempt to try to make the situation okay, and forced me to talk to him after requesting if I can speak to Janice, which implied to me that he felt no remorse and was not sorry at all. We were not treated as customers at all that day, we were treated with bias, aggression, and unfortunately, he does not see what was wrong with how he handled the situation. Please consider if you can go elsewhere, because if you are a woman, person of color, or English is not your first language, you will be treated differently here by Shane and Michelle.
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February 2024 by joe bowie jr
Service was flawless!!!
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February 2024 by moises aysanoa
Excellent service. Everth kept me informed during the entire process and was very detailed with his progress reports. He completed the repairs one week ahead of schedule!
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February 2024 by Debra Roberts
Caliber Collision best shop in PWC. Very professional, service staff keep me informed on my vehicle progress. Car was ready when promised
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January 2024 by Cherry Andrews
I love the work it looks likes a new car.
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January 2024 by sam tynes
Outstanding job. If you need body repairs Caliber is the place to go!!!!!
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December 2023 by Casey Davis
Everything was very professional and provided transparency and up-to-date information on the repair of my vehicle. He also noted other issues that were not caused by the accident which we were able to address. His attention to detail and willingness to share information will ensure my vehicle will operate smoothly for years to come. Thank you very much!
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December 2023 by Ronald Stevens
This is the only place my family and I trust to take care of our cars and trucks for more than 10 years. The staff are amazing and they genuinely care about making sure you are well taken care of. Thank you Caliber Collision for always doing an awesome job. My family and friends will never go any where else but here. Thank you v once again for a being a place we can trust
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December 2023 by jonathan Heckethorn
By far the best auto body shop that I have brought my car to. I brought my Mazda in because I had a little fender bender. My man Everth, he was my estimator he took very good care of my car, I got to meet the technicians that worked on my car, JonJon and German. They were very nice, they even explained how they repaired it. I would recommend this shop to all my family and friends. Expert customer service. They even have a Popcorn! ?Services: Exhaust
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December 2023 by poonam gurung
I do not recommend this shop to anyone. Really had bad experience they didn't do what they supposed too. After a month wait I picked up my vehicle from them immediately I had to take it to dealership to fix it. Alignment and fog bulb was done as per invoice but wasn't don't.Only good they did is vehicle was cleaned.
