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March 2025 by Ajmal Ahmadzai
Nice Associates! Helpful
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February 2025 by Harry Cook
Ordered a same day home delivery, they used a 3rd party delivery system that couldn't get access to my living area and said I had to come get the product. Then when I picked it up they tried to tell me that it was supposed to be shipped to the store and would not refund the delivery charge even though I had to come pick it up myself.
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October 2024 by Vanessa Romero
Very welcoming place. Jeffrey, lovely person gave amazing customer service. He is very attentive and knowledgeable got me what I needed for my car will be coming back.
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August 2024 by Misti Wilder
Chanell and Aiden were lovely. I had to come to this location because another location said they couldn’t instal wiper blades and I had to wait 30 mins. When I walked into this location I was immediately greeted and explained the situation that happened at the other location they were more than happy to assist. This will be my go to location for all of my car part needs.
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August 2024 by Priyanka Moreno
They don’t know what they doing they gave me the wrong parts they don’t care about the customers never coming back here
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March 2024 by Dustin Singer
Ineptitude from employees is only eclipsed by the rudeness and their unwillingness is o help. I drove out of my way for a specific part for my wife's car and then had to argue that the part they were attempting to give me was incorrect. They argued with me, eventually I gave up and accepted the advice of the "expert" behind the counter and once I got home of course the part didn't work. 2 hours out of my day gone. Spend your time and money at a different place where customer service important.
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October 2023 by Juan Canahui
Came here for a simple battery swap and I was there nearly 2 hours. The main manager today, a lovely woman, was trying to hold the whole place together.Unfortunately, the people working under her were inexperienced, untrained, and some rude.I ended up just canceling the whole thing, as one of the employees accidentally dropped a part that held the battery in place into my car engine compartment, and could not get it back out or secure the battery. in fact, he couldn’t even tighten down the terminals on the battery to keep them in place. I understand he was young and inexperienced, and I tried to help him as much as I could, but there was clearly a lack of training.I’m just upset that I wasted so much of my Saturday there getting nothing accomplished.And to top it off. An older guy working there with a bald head tried to tell me that it was my fault for wanting to get the battery installed by them. buddy, my car wouldn’t start and you literally advertise a free battery installation with purchase on your front window.
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July 2023 by Oshaen
Everyone was very helping in trying to find what works best for me. Great service
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June 2023 by Mr Murray
I have done my own research on the part I need. Even when I give them the part number, they order something completely different. Frustrating after I spend 25 mins on hold 2 separate times. If you don't sound Hispanic don't even bother. They literally only help Hispanics
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May 2023 by jose ramirez
Leo gave horrible customer service, I bought something from the carquest In Springfield, and I was asking some questions but he told me I didn’t buy from his store and he wouldn’t help me at all, wouldn’t recommend him
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February 2023 by Buzz Year
The staff are very attentive to detail when it comes to ordering the right part for your car. They are informative and try to get great parts for a good price. Does get busy at Carquest but the attentive to detail on ordering the right part is great.
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February 2023 by moe turner
Wonderful people very helpful clean environment
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December 2022 by Omar Adam
Very bad customer service
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September 2022 by Felipe Antonio Santillano Bonilla
Very complicated... the employees tend to talk to themselves instead of serving the customer and thus the customer leaves satisfied
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September 2022 by Balvir Gomez
Good service and friendliness
