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February 2024 by Jennifer Kamara
The very best place to get a great and pleasant customer experienc is Coldstone Prince William PWK,the best ice-cream cake you don't want to miss out on .Karina was extremely excellent, so helpful with my cake order for my 2 years girl. She gives me updates about my cakeh every step of the way with the cake.I really appreciate your you dedication. THANK YOU.
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February 2024 by Crystal Bryant
Special kudos to, Zied! ?You were very personable, knowledgeable and just all around very genuine! I'm glad I popped in earlier tonight, the teamflow was refreshingly organic. Thank you SO much, for your attentiveness and kind character ?
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January 2024 by Jasmine A
My family and I were so excited to visit for the first time, but I am quite disappointed to say that the ice cream wasn’t the best. It was good at first, but unfortunately we found hair in two of our ice cream cups, so we had to throw them out. I only speak about the ice cream because we didn’t try anything else today. Although, the service was ok. The people were super nice, but I wish they were more cautious when making the desserts. Please wear hair nets or anything to restrain your hair, thanks.
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November 2023 by Rosy Ortiz
This location never disappoints. The young lady that wrote happy birthday drew a cute little mushroom decoration on it and it placed this over the top. We love it.Kid-friendliness: Great
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November 2023 by Feen For box
This place is awesome and my go to for ice cream. The employees are very nice and me and my girlfriend had a great experience with Noor. My girlfriend didn’t know what flavor to get and she was very knowledgeable in her recommendations!!
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October 2023 by Ada Malik
Nice Flavors!
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September 2023 by Kristina Gilbert
Very busy labor day weekend! We came in Saturday night, we stood in a very long line almost out the door. But we we're out of there in literally 10-15 minutes!! Ice cream was great service was even better!!
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August 2023 by Noelle L.
The girl Taylor that made my ice cream was nice. The line is always busy when I go but I never have to wait long because the restaurant is adequately staffed!
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August 2023 by Britney Veney
Usually I visit this coldstone and purchase about 2 size everybody's for me and my family once a month, never have a problem. But this time I ordered a founders favorite and the young lady who mixed it ran out of ice cream while mixing, I watched her throw a lump of regular sweet cream ice into the container. I asked the gentlemen that was ringing me up if he could please mix it into the rest of the ice cream. When I got home there were barely any toppings on it. I'm pretty disappointed and probably won't visit for some time. Their ice cream is too expensive to not get what you pay for.
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August 2023 by Kyra
The girl Taylor that made my ice cream was nice. The line is always busy when I go but I never have to wait long because the restaurant is adequately staffed!
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August 2023 by Sarah Kaleem
I’ll be a critic when I need to be one and point somethings out if mistakes are made multiple times.I’ve seen their employees use the same hands and gloves they use to broom and sweep the floor to then proceed to touch the scoops and toppings to make the ice cream. Also multiple times they have screwed up my order. Tonight’s particularly I asked for chocolate ice cream, walnuts, and a brownie in a waffle bowl. They proceeded to make it however they wish added coconut flakes and caramel drizzle I had my husband pick it up for me so I couldn’t even correct the mistake because it was too late by the time he got home. A girl just wants to enjoy her ice cream the way she wants and paid for is that too much to ask? And also for it to be up to sanitary standards. Would you want your ice cream toppings to be touched with gloves that have not been changed after an employee sweeps the floor? I don’t think so…. The 1 star is for the ice cream itself which is good all over cold stones everywhere. Employees need to change or be replaced though.
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June 2023 by Edmar Fonseca
Wonderful service with multiple cakes I’ve ordered from here before (managers special flavor and a photo cake) the person in charge was very transparent and helpful when it came to getting the picture correct. I would recommend to anybody ?
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June 2023 by JaNeese G.
My kids and I have always loved Cold Stone, but, with so many mom and pop ice cream shops around it's been a while since we'd been to Cold Stone. Sadly, not sure we'll be in a rush to get back. We arrived at Cold Stone about 30 minutes before they were set to close. First thing I noticed - they used to sing as soon as you entered the building....well, not anymore I guess. Okay...that's fine...but then my kids and I stood there and watched all of the employees scurry around to clean up and shut down for the night and not one asked us if they could help us. So I guess breaking down for the night takes priority over helping customers?! I finally had to ask if someone could help and one of the employees grudgingly came over to help. She took our order and slapped it around on the ice slab like she had an attitude that she had to help us. We left with what amounted to 4 orders of slop...the toppings weren't even mixed in well. Sad to see what used to be a great ice cream spot fall by the wayside.
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May 2023 by Elizabeth E.
Love the coffee ice cream and they pay attention to the allergies when told. I love taking family here for a treat
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May 2023 by sani wil
THERE WAS ROACHES ON THE FLOOR, BAD SERVICE FROM SHAY, JADEN, JORDAN, TIANA i read on there name tags and there was hair in my icecream