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March 2024 by Kenneth Sarpong
Quick in and out.
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February 2024 by Alvin Moore
We are long time customers. Continue to be pleased with the excellent service received.
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January 2024 by Dan Stillions
They were professional and polite. Took good care of my vehicle and let me know what they were doing and how long it would take. They were spot on.
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January 2024 by Dominique Williams
I love how professional the staff is The older white lady, young white guy named John I believe and of course Mr. George as long as these 3 are there I will keep coming back. They are always helpful and friendly they don’t get smart or have a smart aleck personality they are genuine on the phone and in person I know customer service can be challenging days but it’s number one to remain professional in all situations. Thanks again for being patient with me!!! Thanks again Firestone (located in Woodbridge, VA)
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January 2024 by Lady Lawyer
Came for an oil change. The mechanic said they had nobody in line so it should be quick. Went to the front desk and he said he could schedule me for 4 days later. What kind of oil change place is this?
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January 2024 by April Friel
The staff, specifically the Manager of this location, delivered excellent service. They are very attentive and kind. Their diagnostic testing was fast and thorough, as well as reasonably priced.
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January 2024 by Diya Sharma
Made an appointment with them and they told me that they notified me multiple times that they were too busy (they did not call me or email me). They obviously didn’t and overall the person I spoke to was very rude. Don’t try to make an appointment with them because they will waste your time.
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December 2023 by Elizabeth Bender
They always take care of me.
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December 2023 by Gateway Missions Missions
Very good, and kind service!
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December 2023 by Miragha Roohani Network
Without fix the tire they ask more questions regarding bank credit card
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October 2023 by K G
Kim was very courteous, honest, & provided several updates & attempted to assist as best she could when no fault of Firestone left me there for over 3 hours trying to get a service issue resolved on a rental. The rental company sent me there when they had no vehicles to swap out & their service center is closed on weekends. I sent a well deserved summary about the operation failures that were beyond disappointing in relation to the rental agency that I've been using for decades.Firestone stepped up and rescued my day & trip because they felt so bad about the way my needs were being neglected & at this point nearly ignored despite face to face & multiple phone calls with the rental agency.In my time I observed the customer service displayed by staff at Firestone & how they managed some of the rude & condescending attitudes exhibited by customers & I appreciated them even more. Not sure your experience but if you feel the work is quality, return; if you haven't found a place I'd give them a try. They seem to care about the work & respect the customers time.
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September 2023 by Max Prabo
3 times to come back for a simple task. It was just installing new tires on the front wheels.1. They short of staff that take you wait 2 hours even I had appointment.2. They install one tire opposite. They installed inside of tire on the outside (even if it was printed on tire when outside and inside).3. Finally, they installed r I right, but they didn't balance. It made me another appointment.However, before they did proper installation, I had a trip from Virginia Beach to DC, in Woodbridge, VA I had to stop one of Firestone shop and made a note about not proper installation tire (kicking tire after 60 , I hope everyone understand it was highway ( only for high management)). That lady gave an appointment the next day. Really Firestone can't fix that should be done at first time????And I had another funny moment, I talked with the front desk person so you can't believe. He said Firestone got tools to fix Tesla cars, and all personnel had sertification to do this job. Um, Firestone can't install tire where print inside and outside of tire.
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August 2023 by Dagne Desta
After making alignment done at one of Firestone location the tie rod bolt became loose and I scheduled at Woodbridge location. They said they tightened both tie rod and drug link but I noticed the tightened the drag link to the wrong direction and it was wabling. I went back to the store and find two very arrogant women and told me that they don’t have qualified person to do the work and told me to come back another day.
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August 2023 by Joe Turner
I brought my car in today to have some tires put on, as I had a great experience in the past at this location, but things have changed! The gentleman at the desk (John), has the demeanor of someone who was forced to get out of bed and come to work! I have never interacted with someone so nonchalant and “whatever”. The whole “vibe” at this location is a far cry from what it used to be. So after my tires got put on, I noticed that the TPMS sensor was on, and it indicated that the two front tires had a PSI of “1”, of course this was alarming and I went back into the store to talk to John, he begrudgingly, and with an attitude told me that I just needed to drive it and it would adjust. This did work, but he acted as if I should have know that, instead apologizing for it not being mentioned to me upfront! I have a Firestone about 5 miles from me in Manassas, but I drove 30 miles to Woodbridge because I have had great service in the past, but never again!!
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August 2023 by Irfan Ahmad
Do not buy any service offer from firestone , such as life time alignment or anything any service in package , if u buy services from somewhere else and try fix from other locations where they can't make money, they will try to find the way and refuses u even u have appointment set .along with that , for some reason the customer support at shop getting worse and they handle customer like no body .quality: they use cheapest oil and oil filters, and if your car has a skid plate , definitely they will miss screws .Find better local shop , and stay away from firestone scam .